Video Hardware Error when playing youtube videos


  1. amleeling
    Posts : 1
    Windows 7 Home Premium x64
       New #1

    Video Hardware Error when playing youtube videos


    Hi,

    I have been having a problem with my laptop for about 4-5 months now in this situation. When playing youtube videos with IE9, the laptop will randomly freeze up and the sound that comes out of the speakers is all robotic and buzzy, almost sounds satanic! It will last for a couple of minutes and then usually unfreeze and resume, but sometimes it will unfreeze and bluescreen and then go back and says video hardware error. Other times it just stays in this wierd frozen choppy state and I have to hard power off the computer. I've tried everything from updating drivers, virus scans, disk cleanup, defrags, etc, nothing helps.

    The error info I found in the reliability monitor says:

    Source
    Windows
    Summary
    Video hardware error
    Date
    ‎8/‎31/‎2011 6:47 PM
    Status
    Report sent
    Description
    A problem with your video hardware caused Windows to stop working correctly.
    Problem signature
    Problem Event Name: LiveKernelEvent
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033
    Extra information about the problem
    BCCode: 117
    BCP1: FFFFFA8004E644E0
    BCP2: FFFFF88004CA3850
    BCP3: 0000000000000000
    BCP4: 0000000000000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1
    Bucket ID: X64_0x117_Tdr:3_TdrBug:575504_TdrVTR:1_IMAGE_igdkmd64.sys
    Server information: e7beec63-33f5-4215-b67f-1b10ce09f252

    Any ideas? I've attached my dump files in zipped format. Please help, and thanks!

    Andrew
      My Computer
    Quote Quote

  3. seth500
    Posts : 968
    Windows 7 Ultimate x64
       New #2

    BCCode: 117 is a display driver issue and being that there are no dump files in your zip (sometimes that's normal) I would download this little tool called DriverView:

    DriverView: Loaded Windows Drivers List

    it's just a utility displays the list of all device drivers currently loaded on your system, see what your display driver is and reinstall it after you have completely removed the other display drivers using the software you used to install them with, they usually have an uninstall option. If you have no luck after that I would venture to say that your video card integrated or not may be going bad...
      My Computer
    Quote Quote

 

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