BSOD after recent Logitech/Sidewinder X4 installs

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  1. Posts : 26
    Windows 7 Ultimate x64
       #1

    BSOD after recent Logitech/Sidewinder X4 installs


    Hello everyone,

    I have recently started having an issue with the infamous BSOD after installing the progs mentioned in the title. There were a few random BSOD prior to that, but only 1 or 2 since the past 2 months I've used my new computer (fyi, one of them was "BAD_POOL_HEADER" or the like).


    Anyways, to my most recent troubles:

    Basic Specs:
    OS - Windows 7 Ultimate x64
    Motherboard - ASRock P67 Extreme4 LGA 1155
    CPU - Intel Core i7 2600K @ 3.4 GHz
    Memory - 16 GB G.Skill Ripjaws 1600 DDR3
    Graphics Card - ATI Radeon 6870 HD 1 GB DDR
    Sound Card - (OEM/default)
    Monitor - Acer 23" LCD
    Screen Resolution - 1920x1080
    Hard Drives - (boot: Intel X25-M 160GB SSD /// secondary: WD Caviar Black 2 TB)
    PSU - Corsair 650 TX
    Case - Cooler Master HAF 932
    Cooling - Thermaltake Bigwater 760 Plus
    Keyboard - Microsoft Sidewinder X4
    Mouse - Logitech G400
    Internet Speed - FiOS


    Any and all help will be appreciated!

    Thank you,
    Aer
    Last edited by aeris; 13 Mar 2012 at 13:26. Reason: Added CrashDump file
      My Computer


  2. Posts : 306
    Windows 7 Ultimate x64
       #2

    Hello, welcome to SevenForums!

    There's no dump file located in the zip you've attached. Please reattach the zip accordingly once you've added the dump file(s).
      My Computer


  3. Posts : 26
    Windows 7 Ultimate x64
    Thread Starter
       #3

    Ah, thanks. The edit has been made and the crashdump file is also attached.

    Also, update on the current status: during the most recent reboot, the computer automatically brought up the "startup repair" screen. I tried that, and the comp finally restarted successfully without any hiccups (though it was a bit slow at first, everything took a minute or so to finally go at full speed).

    I still believe the pc has some driver issues, especially since when I check device manager, I see a couple different listings under keyboard and mouse (like, one is "HID compliant mouse" and the other is "Logitech G400" - one is OEM driver-installed and the other manufacturer-driver? Not sure why there would be two records of that..).

    I really would like to understand the crashdump file and the other info. Thanks!
      My Computer


  4. Posts : 306
    Windows 7 Ultimate x64
       #4

    The dump provided points to the avast! Virtualization Driver (aswSnx.SYS). Please remove / uninstall Avast and install Microsoft Security Essentials for testing purposes.

    Code:
    Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\Icarus\Downloads\Dumps\031312-9328-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
    Machine Name:
    Kernel base = 0xfffff800`02e1d000 PsLoadedModuleList = 0xfffff800`03062670
    Debug session time: Tue Mar 13 07:22:31.079 2012 (UTC - 4:00)
    System Uptime: 0 days 0:00:58.891
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ................
    Loading User Symbols
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 3B, {c0000005, fffff800031b39bf, fffff880021e6230, 0}
    
    Unable to load image \SystemRoot\System32\Drivers\aswSnx.SYS, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for aswSnx.SYS
    *** ERROR: Module load completed but symbols could not be loaded for aswSnx.SYS
    Probably caused by : aswSnx.SYS ( aswSnx+1d6d2 )
    
    Followup: MachineOwner
    ---------
    
    6: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff800031b39bf, Address of the instruction which caused the bugcheck
    Arg3: fffff880021e6230, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    FAULTING_IP: 
    nt!MmExtendSection+1f
    fffff800`031b39bf 0fba66380a      bt      dword ptr [rsi+38h],0Ah
    
    CONTEXT:  fffff880021e6230 -- (.cxr 0xfffff880021e6230)
    rax=0000000000000000 rbx=000000000000000c rcx=fffff8a002602400
    rdx=fffff880021e6de0 rsi=0000000000000000 rdi=fffff8a002602400
    rip=fffff800031b39bf rsp=fffff880021e6c10 rbp=fffffa800e66b198
     r8=0000000000000000  r9=fffffa800ccf0340 r10=fffffa800ccf0148
    r11=fffff880021e6d20 r12=fffff8a002602418 r13=fffffa800e660048
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei ng nz na pe nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010282
    nt!MmExtendSection+0x1f:
    fffff800`031b39bf 0fba66380a      bt      dword ptr [rsi+38h],0Ah ds:002b:00000000`00000038=????????
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0x3B
    
    PROCESS_NAME:  winlogon.exe
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from fffff80003196cc6 to fffff800031b39bf
    
    STACK_TEXT:  
    fffff880`021e6c10 fffff800`03196cc6 : 00000000`0000000c 00000000`0000000c 00000000`08000000 00000000`00004080 : nt!MmExtendSection+0x1f
    fffff880`021e6d40 fffff800`03175596 : fffff880`021e6f90 00000000`000aeb78 00000000`00000000 fffff880`021e6f88 : nt!MmCreateSection+0x5a6
    fffff880`021e6f40 fffff880`02cef6d2 : 00000000`00000000 00000000`c0000001 00000000`00000008 00000000`00000000 : nt!NtCreateSection+0x171
    fffff880`021e6fc0 00000000`00000000 : 00000000`c0000001 00000000`00000008 00000000`00000000 00000000`00000002 : aswSnx+0x1d6d2
    
    
    FOLLOWUP_IP: 
    aswSnx+1d6d2
    fffff880`02cef6d2 ??              ???
    
    SYMBOL_STACK_INDEX:  3
    
    SYMBOL_NAME:  aswSnx+1d6d2
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: aswSnx
    
    IMAGE_NAME:  aswSnx.SYS
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4ed3cabd
    
    STACK_COMMAND:  .cxr 0xfffff880021e6230 ; kb
    
    FAILURE_BUCKET_ID:  X64_0x3B_aswSnx+1d6d2
    
    BUCKET_ID:  X64_0x3B_aswSnx+1d6d2
    
    Followup: MachineOwner
    ---------
      My Computer


  5. Posts : 26
    Windows 7 Ultimate x64
    Thread Starter
       #5

    Excellent, thank you for the suggestion. I will do the uninstall on the pc next time I start it up (working from laptop atm).

    Will report back soon as that happen.
      My Computer


  6. Posts : 26
    Windows 7 Ultimate x64
    Thread Starter
       #6

    Uninstalled Avast and installed Microsoft Security Essentials.

    PC restarts relatively normally, except there 2 issues:

    1) It takes about 20 seconds at the BIOS screen to load up, whereas before it took about 5
    2) The second DVD drive is missing (does not show up while loading, or in Windows) - However, it was showing up previously, in prior boots, in both the BIOS load screen as well as Windows. Why would it randomly show up or not? Could this be a jumper/boot order conflict issue? I am thinking that maybe both of the DVD drives are set to "master" and this may be causing confusion. Or is the issue with the SATA cable for the second DVD drive? - though if it were, then why would it work only *sometimes*, not malfunction all the time?

    I am fairly confused as to why the pc takes much longer to boot (normally, 10-12 seconds, now 30-40 seconds).
      My Computer


  7. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #7

    How many hard disks do you have in your PC? If you have only one, I would recommend that you clear the CMOS using either of the three methods (preferably the simplest method which is to load setup defaults through the BIOS) in How To Clear CMOS (Reset BIOS)
      My Computer


  8. Posts : 26
    Windows 7 Ultimate x64
    Thread Starter
       #8

    Thanks to both of you for your help, but I was able to fix the problem.

    After looking in a few other forums about the issue, specifically about the hard drives being configured on different SATA cables (as in, the boot drive was not set on SATA-00, but the secondary hard drive was). I found out that if those cables aren't set properly, it can cause serious problems.

    As it turned out, I rearranged all of the SATA cables for both hard drives and both dvd drives - everything turned out fine after that!

    I believe the issue was twofold: one, replacing Avast with MS Security Essentials, and two, arranging the SATA cables as they should be for boot drives/etc. Since then, I haven't had any issues with my desktop, and everything's been working fine.

      My Computer


  9. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #9

    Glad the cable swapping resolved the stability problems. Thanks for posting back your steps.

    Feel free to mark the thread solved when you are comfortable doing so. :)
      My Computer


  10. Posts : 26
    Windows 7 Ultimate x64
    Thread Starter
       #10

    You have no idea how relieved I was! It was my "dream pc" after all.

    Anyways, I'll try to stick around and help out other people with bsod issues. Who knows, it might be as easy as putting the right cables in the right spots.
      My Computer


 
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