BSOD every time a few seconds after startup

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  1. Posts : 22
    Windows Home Premium 64bit
    Thread Starter
       #31

    Ok, I'm now booted into safe mode

    1) went to device manager in control panel
    2) based on info in this link http://support.lenovo.com/en_IN/down...029434#install on how to INSTALL rapid storage technology driver I clicked on IDE ATA/ATAPI controllers
    3) saw one controller Intel(R) ICH9M-E/M SATA AHCI Controller and right clicked on this and selected "properties"
    4) clicked on tab that says "Driver" and I see several buttons
    Driver Details
    Update Driver
    Roll Back Driver (greyed out)
    Disable (greyed out)
    Uninstall

    I'm wondering if I should update this driver but was hoping for some advice before taking that step.
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #32

    coswell said:
    I'm wondering if I should update this driver but was hoping for some advice before taking that step.
    Well I think you should go ahead..update it.
      My Computer


  3. Posts : 22
    Windows Home Premium 64bit
    Thread Starter
       #33

    Ok, thanks. I just clicked on that, and it came back and said that the driver is up to date.

    Yeesh.

    Thanks for your patience through all of this. I know this is a lot to deal with to help someone you've never even met.
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #34

    No problem.

    Try updating from this link:
    Download Center - Intel
      My Computer


  5. Posts : 22
    Windows Home Premium 64bit
    Thread Starter
       #35

    Ok, more weird behavior. I updated the driver from the link you provided. Now here's what keeps happening
    1) press power button
    2) machine starts to power up but then screen goes black
    3) press power button again
    4) machine makes the startup chime sound but it sounds funny, kind of staticky
    5) type in password at login page
    6) machine seems to turn on fine
    7) turn on itunes
    8) machine freezes and screen turns black where itunes window was
    9) go back to step 1

    So, it seems to be progress of a sort because now the machine will boot without having to boot into safe mode. But it keeps freezing

    I re-ran SF diagnostic tool, but then, following your advice about only uploading the recent .dmp files, I opened the folder and checked and the latest ones were from 10/08, so not sure what is going on.

    As always would appreciate any thoughts on next steps.
      My Computer


  6. Posts : 15,026
    Windows 10 Home 64Bit
       #36

    Did you disable verifier? Are you getting blue screens or just freezes?

    I think you should do a clean install or a repair install now if you prefer. Since you're still able to access data on your PC, take a back up of everything. Just don't install the programs I listed to you earlier in this thread.



    If a clean install does not fix the problems you're having now, we'll do more troubleshooting.

    Let me know your answer.
      My Computer


  7. Posts : 22
    Windows Home Premium 64bit
    Thread Starter
       #37

    koolkat77 said:
    Did you disable verifier? Are you getting blue screens or just freezes?
    Since I installed the new driver from intel, just freezes, no blue screens.
    I have not disabled verifier, should I do that?

    koolkat77 said:
    I think you should do a clean install or a repair install now if you prefer. Since you're still able to access data on your PC, take a back up of everything. Just don't install the programs I listed to you earlier in this thread.


    If a clean install does not fix the problems you're having now, we'll do more troubleshooting.

    Let me know your answer.
    Ok, thanks. I'll try the repair install, then clean install if that doesn't work. Thanks for your help. I'll keep you posted.
      My Computer


  8. Posts : 15,026
    Windows 10 Home 64Bit
       #38

    Yes disable it observe for more BSoDs. If they don't return, you don't need to do the clean/repair install.
      My Computer


  9. Posts : 22
    Windows Home Premium 64bit
    Thread Starter
       #39

    koolkat77 said:
    Yes disable it observe for more BSoDs. If they don't return, you don't need to do the clean/repair install.
    Ok, will do. Thanks.
      My Computer


  10. Posts : 15,026
    Windows 10 Home 64Bit
       #40

    You're welcome. Keep us posted :)
      My Computer


 
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