New laptop BSOD

marsmimar said:

Since this is a laptop, any gaming puts pretty good stress on components and that leads to heat build up. Excessive heat can cause many of the problems you're experiencing. Make sure vents aren't blocked and maybe consider investing in a cooling pad.

I did my best to keep it cool. If I'm at home, my laptop generally heats up to 60 - 65c, but when I'm in dorm, it can get up to 92c. Even I turn on the fan and put a mini fan on side, it only gets down to 75 - 85c. Not sure is it related to the heat, but my fingerprint reader stopped working now. It shows in device manager, but it won't detected in the Lenovo's fingerprint software.

What part heats to 92C? If the GPU it might be OK, but that is far to hot for your CPU.

Did the machine ever run well? For instance, when it was new out of the box did it have any problems?

I'm curious about what this statement means:

intel 4004 said:

The first time I mess it up so badly, formatted the hard drive and installed a clean os on it.

• The first time? Was this machine "messed up" more than once?
• How did you mess it up? What did you do? And what were the results?
• After you clean installed, did it run well? Or did problems start after you started installing drivers? After you installed programs?

The more information you can give will make it easier for folks to determine the cause and cure. Otherwise we are all just shooting in the dark.

Video drivers: where did you get the driver you installed for the nVidia chip? From Lenovo or from nVidia?

What suggestions and advice have you actually done here?

Britton30 said:

What suggestions and advice have you actually done here?

I have tried clean boot, its not working. System restore, not working.

There are a couple more....

koolkat77 said:

Hi,

The BSOD seems to be caused by something that's connected to your USB and Synaptics touch pad driver.

Code:

0: kd> !irp fffffa800bb0e7f0
Irp is active with 9 stacks 8 is current (= 0xfffffa800bb0eab8)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    
 
            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    
 
            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    
 
            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    
 
            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    
 
            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    
 
            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    
 
            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa8008ae4c70 00000000 fffff80002cc5b40-fffffa80096b1ee0 Success Error Cancel pending
          Unable to load image \SystemRoot\system32\DRIVERS\SynTP.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SynTP.sys
*** ERROR: Module load completed but symbols could not be loaded for SynTP.sys
 \Driver\SynTP    nt!IopUnloadSafeCompletion
            Args: 00014400 00000001 00000004 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa800b8cf9e0    
 
            Args: 00000000 00000000 00000000 00000000

Try reinstalling the drivers for it or disable it. You might also find this tutorial helpful:

• USB Selective Suspend - Turn On or Off

Might as well list some problematic software for you:

Code:

Start Menu\Programs\AVG    Public:Start Menu\Programs\AVG    Public
Start Menu\Programs\DAEMON Tools Lite    Public:Start Menu\Programs\DAEMON Tools Lite    Public

Replace AVG with Microsoft Security Essentials. MSE is free, light weight and does not create problems on the Windows 7 OS. :)

Daemon tools is known to cause BSOD. Please uninstall it.



Free up your start-up as well:

• Startup Programs - Change

koolkat77 said:

Did you reinstall windows on this new laptop? Reinstalliing may help you get rid of all the bloatware.


The sfc /scannow command (System File Checker) scans the integrity of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible

• SFC /SCANNOW Command - System File Checker

Britton30 said:

Try this way.
Clean Reinstall - Factory OEM Windows 7
After you have a clean fresh install....

Some hardware tests to run.

Graphics card:
https://www.sevenforums.com/tutorials/100356-video-card-stress-test-furmark.html#post866972


Hard drive(s):
Pick one for your HDD brand or use Seatools.
7 Free Hard Drive Testing Software Tools


RAM (memory):
This will require memtest on a bootable CD or USB stick.
RAM - Test with Memtest86+

If you have a 32 bit OS, you can only use about 3.5GB of RAM.