New
#1
BSOD "KMODE_EXCEPTION_NOT_HANDLED" ntkrnlmp.exe
Hi all,
In June 2012 I built my first PC from scratch. The system details can be found in the attached "Cuahchic.zip" under "SystemInfo.txt" (I won't repeat them here).
The components are stock except I did overclock the CPU to 4.2GHz for a while (I had a few unstable attempts but this appeared to be stable). However, due to recent BSOD I have now returned the CPU settings to their default as decided by the motherboard (this was done on 24th Nov 2012 at 17:43).
Since having the PC I have had intermittent BSOD most of which can be attributed to either unstable overclocks or AVG anti-virus (which I un-installed around 13th Sept 2012 and replaced with Microsoft Security Essentials) - you can hopefully see all this by looking at the crash dump history.
What I would like help with is the crash dumps which have occurred since 20th Oct 2012 onwards (files 102012-8970-01.dmp onward). These appear to all be related to ntoskrnl.exe.
I have attempted to diagnose these myself using WinDbg and BlueScreenView but my knowledge of these programs and what they are telling me is limited at best. I also tried using Verifier.exe but as yet I don't see what difference it made?
I can't guarantee to repeat the crash exactly but the following sequence of events causes this crash 95% of the time:
- Start Google Chrome to browse the web. Open multiple tabs to look at multiple pages simultaneously.
- Open Windows Explorer to view files from my NAS.
- Open Windows Media Player to play music from my NAS.
I seem to have no problem using Chrome on its own. So my suspicions are leaning towards Windows Media Player playing music from my NAS - however, I can't see any evidence of this using my limited skills to examine the crash dumps.
Things I have tried:
- Running memtest86+ with both DIMMs installed, which passed (no errors) with 2 attempts after about 75 minutes. I will retry to see if it passes the magic 7 times later this evening but my belief is that the memory is not the culprit given that I have played through Crysis 2 on full settings with no BSODs whereas opening the three programs above causes a crash 95% of the time. I am aware that generally the sticks should be tested separately however I wanted to know how they would work simultaneously.
- Removing any overclocking of the CPU (note the memory was never overclocked) back to the default settings as decided by the motherboard. I still got one BSOD shortly after this by opening the three programs listed above.
I hope this is enough information but please let me know if you need more.
Also I am away with work and without internet from 26/11/2012 at 0900 GMT until 01/12/2012 at 0900 GMT so I won't be able to respond during these times, my apologies.
I hope someone can help!
Regards,
Colin