BSOD when launching Star Wars: The Old Republic

**Pauly** · 09 Jan 2013

You need to get service pack 1 installed and get your windows updated, install all updates offered

ProbleMatic · 10 Jan 2013

Ok, so I just tried to install Service Pack 1, and it tells me that the installation was not successful. There's an error message that reads "Element not found" What now? Is it because I just ran the setup and not all the extra files needed? All I did was run the setup file from a zipped file, it extracted it, and I just ran the setup that way. I didn't create a folder or anything for it on the desktop

**Pauly** · 10 Jan 2013

Some prerequisite updates may not be installed why did you not just run windows update
Please can you run the MGADiag tool and post the output
Windows Genuine and Activation Issue Posting Instructions

ProbleMatic · 10 Jan 2013

Gonna try the setup one last time. Clicked on an x64 setup file instead of just the file called "setup" which was the file I clicked last time. After that I will use those instructions if it fails again this time.

I did run windows udpdate, and installed a few updates, but I didn't see the service pack 1 update displayed on there.

Update: failed again. Next post will be from that link above.

**Pauly** · 10 Jan 2013

You need to keep running windows update it wont offer you sp1 until you have installed all the updates that come before it

ProbleMatic · 10 Jan 2013

Oh ok. Will do that tomorrow and finish off the rest of the updates, it says I have 31.

Update: Even after installing all those updates, again it failed. I'll run that MGADiag tool.

ProbleMatic · 11 Jan 2013

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-THV8M-9MQBQ-CTQK7
Windows Product Key Hash: 2KjSN1iGo7oTBIjB5YcDMc++7A8=
Windows Product ID: 00359-112-0264153-85931
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {4615B99B-829E-44FB-A5D9-21B66B32D31E}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_gdr.120503-2030
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\user\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{4615B99B-829E-44FB-A5D9-21B66B32D31E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-CTQK7</PKey><PID>00359-112-0264153-85931</PID><PIDType>5</PIDType><SID>S-1-5-21-1524752268-1942279602-8085283</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>EP45-UD3L</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F4</Version><SMBIOSVersion major="2" minor="4"/><Date>20090224000000.000000+000</Date></BIOS><HWID>6FBB3607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00170-112-026415-00-1033-7600.0000-1142011
Installation ID: 013790645625164565639642765886354266189385605106016701
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: CTQK7
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 1/11/2013 11:17:35 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 10:23:2012 14:03
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: PgAAAAEABgABAAEAAAAFAAAAAgABAAEAln3i4kIoDDVGvOS/hDTiX5iyQl8kWJw8vqQdTZ8NX9eSxbTCTFg=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			GBT   		GBTUACPI
  FACP			GBT   		GBTUACPI
  HPET			GBT   		GBTUACPI
  MCFG			GBT   		GBTUACPI
  EUDS			GBT   		
  SSDT			PmRef		CpuPm

NoelDP · 14 Jan 2013

There appears to be no problem with the report. :)

**Pauly** · 14 Jan 2013

Thanks Noel
So how is it going, what do you mean by failed? are you having blue screens if so you need to keep uploading the files so we can look at them
Looking back through how did you get on with previous suggestions ?
No mention of the sfc scan suggested earlier, did you run it
Did you reduce startup items also ?

We can only give suggestions of things to help, if you try them and you get another crash we need to see the new dump files after the actions were performed so we can try to help you narrow it down, also please try to be a bit more descriptive in your replies its hard to understand what you have and havent tried :)

ProbleMatic · 15 Jan 2013

Hey everyone. What I mean by it failing is that I had gotten the same "element not found" message, even after installing all of my windows updates. My computer proceeded to install SP1 but with no such luck. Reconfiguration failed and it reverted the changes.

I figure that perhaps all the updates I installed might perhaps stop the blue screen. I haven't touched the game yet after all my updates installed. Maybe the problem I've been having is fixed now. I have Microsoft Security Essentials installed. I will make another post to update.