Random BSOD on HP Pavilion DM1


  1. Posts : 3
    win 7 ultimate
       #1

    Random BSOD on HP Pavilion DM1


    Just over a year old started BSOD in MAY 2012 happened 14 times so far ,3 in the last month usually when surfing net.Seems to be a common problem with this model..
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Hello sychnant.

    Checked three of your latest crash dumps, and in one I found it: BUCKET_ID: SINGLE_BIT_CPU_CALL_ERROR
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
    This is a very common bugcheck.  Usually the exception address pinpoints
    the driver/function that caused the problem.  Always note this address
    as well as the link date of the driver/image that contains this address.
    Some common problems are exception code 0x80000003.  This means a hard
    coded breakpoint or assertion was hit, but this system was booted
    /NODEBUG.  This is not supposed to happen as developers should never have
    hardcoded breakpoints in retail code, but ...
    If this happens, make sure a debugger gets connected, and the
    system is booted /DEBUG.  This will let us see why this breakpoint is
    happening.
    Arguments:
    Arg1: c000001d, The exception code that was not handled
    Arg2: 9bfe856b, The address that the exception occurred at
    Arg3: 8e357bf4, Trap Frame
    Arg4: 00000000
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc000001d - {EXCEPTION}  Illegal Instruction  An attempt was made to execute an illegal instruction.
    
    FAULTING_IP: 
    +0
    9bfe856b ??              ???
    
    TRAP_FRAME:  8e357bf4 -- (.trap 0xffffffff8e357bf4)
    ErrCode = 00000000
    eax=3004c230 ebx=00000010 ecx=fe311e90 edx=00000000 esi=fe311dd8 edi=00000210
    eip=9bfe856b esp=8e357c68 ebp=8e357cb4 iopl=0         nv up ei pl zr na pe nc
    cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010246
    9bfe856b ??              ???
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    BUGCHECK_STR:  0x8E
    
    PROCESS_NAME:  iexplore.exe
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from 99fe8044 to 9bfe856b
    
    FAILED_INSTRUCTION_ADDRESS: 
    +0
    9bfe856b ??              ???
    
    POSSIBLE_INVALID_CONTROL_TRANSFER:  from 99fe803f to 99fe856b
    
    SINGLE_BIT_ERROR:  1
    
    TWO_BIT_ERROR:  1
    
    STACK_TEXT:  
    WARNING: Frame IP not in any known module. Following frames may be wrong.
    8e357c64 99fe8044 fe311dd8 1427ba5c 0373d96c 0x9bfe856b
    8e357cb4 99fdcf0e 8e357ce4 000025ff 00000000 win32k!xxxRealInternalGetMessage+0x422
    8e357d18 8307d8fa 0373d96c 00000000 00000000 win32k!NtUserPeekMessage+0x3f
    8e357d18 77697094 0373d96c 00000000 00000000 nt!KiFastCallEntry+0x12a
    0373d8e8 00000000 00000000 00000000 00000000 0x77697094
    
    
    STACK_COMMAND:  .trap 0xffffffff8e357bf4 ; kb
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: hardware
    
    IMAGE_NAME:  hardware
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    BUCKET_ID:  SINGLE_BIT_CPU_CALL_ERROR
    
    Followup: MachineOwner
    ---------
    Stress test the CPU.
    Hardware - Stress Test With Prime95

    The other two doesn't say anything precisely, but shows NATIO.sys and tcpip.sys as errors; whereas both of them are network related. So probably something is to do with the network drivers.

    Broadcom 4313GN 802.11b/g/n 1x1 Wi-Fi Adapter
    Code:
    Name    [00000011] Broadcom 4313GN 802.11b/g/n 1x1 Wi-Fi Adapter
    Driver    c:\windows\system32\drivers\bcmwl6.sys (5.100.82.105, 4.07 MB (4,267,072 bytes), 07/02/2012 17:21)
    -------------------------------------------------------------------------------------------------
    93c3e000 94053000   bcmwl6     (deferred)             
        Image path: \SystemRoot\system32\DRIVERS\bcmwl6.sys
        Image name: bcmwl6.sys
        Timestamp:        Thu Sep 01 07:08:45 2011 (4E5EE225)
        CheckSum:         0042129F
        ImageSize:        00415000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Search for updates in HP's site. In Broadcom, nothing is available. (Actually this thing is a big headache .... at least for me )

    Realtek PCIe GBE Family Controller
    Code:
    Name    [00000007] Realtek PCIe GBE Family Controller
    Driver    c:\windows\system32\drivers\rt86win7.sys (7.54.309.2012, 509.10 KB (521,320 bytes), 16/05/2012 14:13)
    ---------------------------------------------------------------------------------------------------
    9405d000 940dd000   Rt86win7   (deferred)             
        Image path: \SystemRoot\system32\DRIVERS\Rt86win7.sys
        Image name: Rt86win7.sys
        Timestamp:        Fri Mar 09 18:08:58 2012 (4F59F9E2)
        CheckSum:         00089653
        ImageSize:        00080000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Update it from Realtek.

    Broadcom Bluetooth LAN Access Server Driver
    Code:
    Name    [00000016] Bluetooth Personal Area Network
    Driver    c:\windows\system32\drivers\btwdpan.sys (6.5.0.710, 74.54 KB (76,328 bytes), 07/02/2012 17:24)
    ----------------------------------------------------------------------------------------------------
    910e5000 910fd000   btwdpan    (deferred)             
        Image path: \SystemRoot\system32\DRIVERS\btwdpan.sys
        Image name: btwdpan.sys
        Timestamp:        Mon May 16 20:27:43 2011 (4DD13B67)
        CheckSum:         0001C6B8
        ImageSize:        00018000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Get it from Ethernet NIC Driver Downloads | Broadcom

    TP-LINK 150Mbps Wireless Lite N Adapter: not getting info about in in your data. If you still use it, update the drivers form the manufacturer's site.

    Scan the system for possible virus infection.


    Let us know the results.
      My Computer


 

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