BSoD Win 7 Pro 64bit @ various times but usually to do w/ lvrs64.sys

I have been getting BSoD for awhile now but it seemed to have slowed down .. until recently. I am not sure if it is caused by the same issue as before as this time the cause seems to be a different driver related to MalwareBytes. I don't know how to read these however so I am not sure if I am understanding them correctly and I need your help.

Here is all the information I can think to include:

Windows 7 Professional x64bit
AMD x3 Phenom 8650 Triple-Core 2.30 GHz
M3A78 Pro (Chipset : AMD 780)
4096 KB (4 x 1024 DDR2-SDRAM )
ATI Radeon HD 4850
PSU: ATX550
Keyboard: Logitech G110
Mouse: Logitech MX518
Webcam: Logitech HD Webcam C510

HDD's:
C: 300 GB (WDC WD3200AAKS-75L9A0 ATA)
D: CD/DVD (ASUS DRW-2014L1 ATA)
E: 180 GB (WDC WD2000JB-00REA0 ATA)
F: 600 GB External Backup HDD (WD 6400AAV External USB)
others:
Generic Compact Flash USB Device
Generic mircroSD USB Device
Generic MS/MS-PRO USB Device
Generic SD/MMC USB Device
Generic SM/xD-Picture USB Device


I ran the SF Diagnostic Tool but for some reason it didn't save to the desktop (it said it did but I couldn't find it) so I will try again when I am not in safemode.

I do have this information however from BlueScreenView (I got that from nirsoft.net):

Bug Check String: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code: 0x1000007e
Parameter 1: ffffffff`c0000005
Parameter 2: fffff880`06457f8a
Parameter 3: fffff880`03c1d898
Parameter 4: fffff880`03c1d0f0
Caused By Driver: mbam.sys
Caused By Address: mbam.sys+102dad0
Crash Address: lvrs64.sys+2f8a

I have attached that dmp file along with the 2 previous ones in a zip called kabo0m_Minidump.zip

I have also attached the BlueScreenView txt readout as BSoD_March19th_27th_and_28th_2013.txt

I will run the SF_Diagnostic_Tool file once I reboot and load into normal windows as I am in Safe Mode right now. At that time I will then append that to this thread. I just didn't want to lose this information so I am posting this now.

Thank you.

Hi Kabo0m


mbam.sys is malwarebytes .

Uninstall the program and reinstall the newer version .

lvrs64.sys is your Logitech camera software

Driver for your Logitech HD Webcam C510 click the Download button below


Download

From your crash dumps:

STOP 0x0000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Usual causes: Insufficient disk space, Device driver, Video card, BIOS, Breakpoint with no debugger attached, Hardware incompatibility, Faulty system service, Memory, 3rd party remote control,

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 1000007E, {ffffffffc0000005, fffff88006457f8a, fffff88003c1d898, fffff88003c1d0f0}
Probably caused by : lvrs64.sys ( lvrs64+2f8a )
Followup: MachineOwner
---------
1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem.

Click to expand...

LUsbFilt.Sys
LUsbFilt LUsbFilt.Sys Fri Sep 02 07:23:19 2011
lvrs64.sys
lvrs64 lvrs64.sys Wed Jan 18 06:40:36 2012

Click to expand...

These drivers relate to:Logitech SetPoint USB Filter/Logitech Camera driver
Please either reinstall or update your drivers here:

:ar: http://www.logitech.com/en-us/support/downloads

fffff880`03c1d048 fffff880`048b167aUnable to load image atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
atikmdag+0xb067a
atikmdag atikmdag.sys Wed Jul 04 06:16:13 2012 (4FF3D19D)

Click to expand...

Please update your ATI Video drivers here as they are outdated:

:ar: http://support.amd.com/us/Pages/AMDSupportHub.aspx

Ensure you have enough disk space free on your C: drive and that the hard drive is not full?

Check Windows updates (Optional also) and install all updates (except Video card updates)

Please update your BIOS as it is very old:

[BIOS Information (Type 0) - Length 24 - Handle 0000h]
Vendor American Megatrends Inc.
BIOS Version 0702
BIOS Starting Address Segment f000
BIOS Release Date 10/31/2008
BIOS ROM Size 100000

Click to expand...

The latest version is:
2011.02.21 - M3A78 PRO 1701 BIOS - Improve system stability, found here under BIOS:

:ar: http://www.asus.com/support/Download/1/24/M3A78%20Pro/30/



Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

:ar: http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html


Run SFC to check the integrity of all Windows 7 system files:

Click on the Start > Type in search cmd
Right click cmd at top and Run as Administrator
Type SFC /scannow at the prompt
(Note: there is a space between SFC and /scannow)

:ar: http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Post back any results / feedback
Cheers
Dave

Logitech Setpoint software click on the download button below


Download

for x64 Bit


Download

for x86(32 bit)

VistaKing said:

Hi Kabo0m


mbam.sys is malwarebytes .

Uninstall the program and reinstall the newer version .

lvrs64.sys is your Logitech camera software

Driver for your Logitech HD Webcam C510 click the Download button below


Download

Click to expand...

When I tried to install that driver it said I already had the latest:

Northernsoul55 said:

These drivers relate to:Logitech SetPoint USB Filter/Logitech Camera driver
Please either reinstall or update your drivers here:

:ar: http://www.logitech.com/en-us/support/downloads

Click to expand...

I have done that many times .. still causing problems..

Northernsoul55 said:

fffff880`03c1d048 fffff880`048b167aUnable to load image atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
atikmdag+0xb067a
atikmdag atikmdag.sys Wed Jul 04 06:16:13 2012 (4FF3D19D)

Click to expand...

Please update your ATI Video drivers here as they are outdated:

:ar: http://support.amd.com/us/Pages/AMDSupportHub.aspx

Ensure you have enough disk space free on your C: drive and that the hard drive is not full?

Check Windows updates (Optional also) and install all updates (except Video card updates)

Click to expand...

Checking now .. Is THIS what I need? ATI Catalyst 9.1 WHQL driver release for the ATI Radeon

Also my C drive has 12% free space.

Northernsoul55 said:

Please update your BIOS as it is very old:

[BIOS Information (Type 0) - Length 24 - Handle 0000h]
Vendor American Megatrends Inc.
BIOS Version 0702
BIOS Starting Address Segment f000
BIOS Release Date 10/31/2008
BIOS ROM Size 100000

Click to expand...

The latest version is:
2011.02.21 - M3A78 PRO 1701 BIOS - Improve system stability, found here under BIOS:

:ar: http://www.asus.com/support/Download/1/24/M3A78%20Pro/30/

   Warning

Please follow the manufacturer's instructions carefully when updating the BIOS, as incorrectly updated, may render your computer unusable!!

Click to expand...

Thanks I had been trying to find newer ones for years. Hmm.. the zip file it downloaded was just 3 pdf files...

Northernsoul55 said:

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

:ar: http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

   Tip

Run these tests overnight

Run SFC to check the integrity of all Windows 7 system files:

Click on the Start > Type in search cmd
Right click cmd at top and Run as Administrator
Type SFC /scannow at the prompt
(Note: there is a space between SFC and /scannow)

:ar: http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Post back any results / feedback
Cheers
Dave

Click to expand...

Actually I did that and there was just one file that was not indexed properly but all the others were fine. No errors found in the scan.

Will do the Memtest one. Did that before on this same memory a couple years ago .. probably need to see if there is a newer version of the program..

Oh and by the way here is the attachment for the SF_Diagnostic_Tool from earlier ..

VistaKing said:

Logitech Setpoint software click on the download button below


Download

for x64 Bit


Download

for x86(32 bit)

   Note

Title: SetPoint
Software Version: 6.52.74
Post Date: 28-FEB-2013

Click to expand...

Thanks, I found out by updating that my mouse wasn't supported by that and I had to get the lgs8.45.88 instead (Logitech Gaming Software). That is really cool and does so much more than the old version and also supports my keyboard all in one.

Hi,
Have you tried rolling driver back to the previous version for your logitech webcam?
Have you tried Uninstalling and reinstalling the logitech webcam drivers/program software?

This is the driver you want for your Graphics Card:
Display Driver ver. 8.97.100.7
Only install the display driver.

:ar: http://support.amd.com/us/gpudownload/windows/legacy/Pages/legacy-radeonaiw-vista64.aspx

The BIOS file downloaded ok for me, try again? There is also a BIOS Utility.

Cheers
Dave

Northernsoul55 said:

Hi,
Have you tried rolling driver back to the previous version for your logitech webcam?
Have you tried Uninstalling and reinstalling the logitech webcam drivers/program software?

This is the driver you want for your Graphics Card:
Display Driver ver. 8.97.100.7
Only install the display driver.

:ar: http://support.amd.com/us/gpudownload/windows/legacy/Pages/legacy-radeonaiw-vista64.aspx

The BIOS file downloaded ok for me, try again? There is also a BIOS Utility.

Cheers
Dave

Click to expand...

Yes (I have had this problem for awhile now ... you can see a post related here on the Logitech forums: http://forums.logitech.com/t5/Webcams/HD-Webcam-C510-needs-to-be-updated-but/td-p/903652). Should I also restart Windows clean before reinstalling the Logitech Webcam Software and try Logitech HD Webcam C510 driver 2.5.1? That is the one I got downloaded. Is that the right one or is that too new for Windows 7 Pro 64bit? How much hard drive space do I need for that on C? I have 34.2Gb free on it currently.

For the graphics card I downloaded Catalyst Software Suite as that is what I understood from your post.

Also okay I got the Bios driver now. Is it a ROM file. I don't know what to do with that...

Also do I need to get the Afudos BIOS update tool as well?

Yes the Afudos BIOS update tool will help you update your BIOS . You have enough space for the Logitech Webcam. Remove the older version first before you install the current one.

VistaKing said:

Yes the Afudos BIOS update tool will help you update your BIOS . You have enough space for the Logitech Webcam. Remove the older version first before you install the current one.

Click to expand...

Okay there seems to be a problem with that ... the Afudos BIOS update tool V2.38 cannot be found on the SUPPORT site and Afudos BIOS update tool V2.36 doesn't support my Win 7 Pro 64 bit ...

Now what?

On the Support site click on BIOS-Utilities

download Afudos BIOS update tool V2.38

VistaKing said:

On the Support site click on BIOS-Utilities

download Afudos BIOS update tool V2.38

Click to expand...

I did that. Check it yourself. It goes to http://dlcdnet.asus.com/pub/ASUS/mb/flash/AFUDOS238.zip ... but the result is this:

File not found."

Click to expand...

It works for me.

Check out the Attach file.

VistaKing said:

It works for me.

Check out the Attach file.

Click to expand...

Ah THANK YOU VistaKing!

You're welcome

VistaKing said:

Hi Kabo0m


mbam.sys is malwarebytes .

Uninstall the program and reinstall the newer version .

Click to expand...

Now that I got all the stuff I need downloaded I am looking over the thread for what to do in what order and realized I didn't do this yet. I looked at the version and I do have the latest version. I have Malwarebytes Anti-Malware PRO 1.70.0.1100 (But I can download it again at http://www.malwarebytes.org/products/malwarebytes_pro/)

Do I still need to reinstall that version?

The pro is a trial version . You may uninstall it and restart the computer . Try removing the program with RevoUninstaller . Inside RevoUninstaller it will launch the malwarebytes builtin Uninstaller use that let it finish then go back to RevoUninstaller and click on next . It will scan for left over registry items if found select Select All and click Delete . Then choose Next inside RevoUninstaller . It will scan for left over files if could do the same as the previous steps and choose Next after it is done deleting .

VistaKing said:

The pro is a trial version . You may uninstall it and restart the computer . Try removing the program with RevoUninstaller . Inside RevoUninstaller it will launch the malwarebytes builtin Uninstaller use that let it finish then go back to RevoUninstaller and click on next . It will scan for left over registry items if found select Select All and click Delete . Then choose Next inside RevoUninstaller . It will scan for left over files if could do the same as the previous steps and choose Next after it is done deleting .

Click to expand...

What do you mean it is a trial version? I paid for it (the Pro I have installed currently).

Where do I get RevoUninstaller? Okay found it.. it is a trial. Will it still work fully for now? http://www.revouninstaller.com/

Northernsoul55 said:

Hi,
Have you tried rolling driver back to the previous version for your logitech webcam?
Have you tried Uninstalling and reinstalling the logitech webcam drivers/program software?

This is the driver you want for your Graphics Card:
Display Driver ver. 8.97.100.7
Only install the display driver.

:ar: http://support.amd.com/us/gpudownload/windows/legacy/Pages/legacy-radeonaiw-vista64.aspx

The BIOS file downloaded ok for me, try again? There is also a BIOS Utility.

Cheers
Dave

Click to expand...

Okay so before I install it I have to uninstall the old one right? But which do I uninstall? Just the driver or all?