Repeated BSODs while playing most video games

JGWentworth · Apr 1, 2013

Hello,

This problem started happening somewhat recently, and at first I suspected it was the result of an old HDD. After replacing the Hard drive and performing a clean install of Windows 7 Home Premium, the problem persisted. I then found out that some of my RAM could be problematic, so I removed all the sticks and tested them one by one during the boot process with MemTest86+, only using two of them for now, (Which were deemed at 100% passing). The problem still persisted, and through a little bit of research online, I heard that it was possible that my motherboard's RealTek audio drivers could be conflicting with the latest Nvidia HD Audio drivers. After uninstalling Nvidia's drivers, the problem continued to persist. Unfortunately, I performed another clean install of Windows last night, which erased my previous .dmp files, but I (un)fortunately got a new error this morning.

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
0x1000007e

Caused by driver: usbhub.sys
Caused by address: usbhub.sys+33d8f

The error rarely seems to occur during any other moments other than while playing videogames. oddly enough, everything seems fine while playing - I'll be receiving 60-120 FPS. I'm not sure if it is relevant to the error at hand, but I seem to be encountering massive dips in FPS as well, where my games that normally run at 60+ will drop to 20-25 FPS. Prior to the 0x1000007e errors, I was receiving BSODs which involved paging files as well.

Any help regarding this would be much appreciated, as I'm pretty much at my wit's end here. As requested, the SF Diagnostic Tool's copy of all info and dump logs. If any further information is needed, let me know.

Dsprague · Apr 1, 2013

The BSOD is being caused by your Logitech webcam drivers:

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff880056034c9, fffff88003145818, fffff88003145070}

[COLOR=Red]*** WARNING: Unable to verify timestamp for lvbflt64.sys
*** ERROR: Module load completed but symbols could not be loaded for lvbflt64.sys[/COLOR]
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : memory_corruption

Followup: memory_corruption
---------

Driver Reference Table - lvbflt64.sys

Please update the driver from here: Support + Downloads

JGWentworth · Apr 1, 2013

Thank you for such a quick response. I'll try updating those right now, and will post back if the problem persists, or a new one arises.

Dsprague · Apr 1, 2013

I look forward to your results.

JGWentworth · Apr 1, 2013

Unfortunately, the problem still seems to persist, although now it may not be the result of said drivers.

EDIT: To add on to this, I should say that the games I am playing tend to crash for no apparent reason, simply giving the "Program.exe has stopped working," error. If I'm unlucky, they don't crash at all, and instead cause the computer to BSOD.

JGWentworth · Apr 1, 2013

Update: I Q-Flashed my BIOS to the newest version available from my motherboard's site, and things seemed to be going at least a little bit smoother. Unfortunately, once I started up Battlefield 3, the game which seems to do pretty well at giving consistent BSODs, it once again crashed. Figuring I needed to update the Nvidia drivers to the latest recommended version, (314.22) I did so and received another bluescreen while installing. I was able to complete the install after another restart, but then subsequently got another BSOD. This entire process has been quite frustrating as nothing seems to work.

Dsprague · Apr 2, 2013

Please run furmark to check for a failing video card and overheating, please report the idol temperatures of your GPU and the maxed out temperature.

FurMark: Graphics Card Stability and Stress Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net

FurMark Setup:
- If you have more than one GPU, select Multi-GPU during setup
- In the Run mode box, select "Stability Test" and "Log GPU Temperature" (BurnIn test in newer versions).
Click "Go" to start the test
- Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
- Click "Quit" to exit

Also check for problems with the GPUs dedicated RAM by following this tutorial starting at test 2:

NVIDIA/AMD Video Card - Test with OCCT

Run the system file checker to help eliminate any file system corruption:

SFC.EXE /SCANNOW
Go to Start and type in "cmd.exe" (without the quotes)
At the top of the search box, right click on the cmd.exe and select "Run as adminstrator"
In the black window that opens, type "SFC.EXE /SCANNOW" (without the quotes) and press Enter.
Let the program run and post back what it says when it's done.

Then from the same command prompt run this command:

Code:

chkdsk /f /r

then reboot as it asks you to do.

JGWentworth · Apr 2, 2013

The Furmark had my GPU idling at ~34-35ish C, and during its maximum temperature, it was sitting at ~85-86C. This usually doesn't happen during gaming because I tend to run MSI Afterburner, which tweaks fan speeds to reduce temperatures. The CheckDisk didn't return any sorts of errors, and neither did the OCCT tests, whose results I have attached.

Dsprague · Apr 2, 2013

Ok so that is very good news, the max temps seem a touch high but nothing that sticks out at me as dangerous. So that hopefully means that this is just a driver problems. On that note please uninstall your video card driver, run through this tutorial:

Drivers - Clean Left over Files after Uninstalling

Then reinstall the driver from the Nvidia website: Drivers - Download NVIDIA Drivers

JGWentworth · Apr 2, 2013

I actually went through this process earlier, using the new version of Driver Sweeper, aptly named Driver Fusion. I completely took out all traces of the Nvidia drivers, then reinstalled the latest versions. I haven't yet experienced another bluescreen, but none of my games are able to run, always crashing approximately 5 minutes in with some variation of an application failing.

Dsprague · Apr 2, 2013

PLease try resetting your page file:

Use this technique to "reset" your pagefile:
a ) Go to Start...Run...and type in "sysdm.cpl" (without the quotes) and press Enter.
-Then click on the Advanced tab,
-then on the Performance Settings Button,
-then on the next Advanced tab,
-then on the Virtual Memory Change button.
b ) In this window, note down the current settings for your pagefile (so you can restore them later on).
-Then click on the "No paging file" radio button, and
- then on the "Set" button. Be sure, if you have multiple hard drives, that you ensure that the paging file is set to 0 on all of them.
-Click OK to exit the dialogs.
c ) Reboot (this will remove the pagefile from your system)
d ) Then go back in following the directions in step a ) and re-enter the settings that you wrote down in step b ). Follow the steps all the way through (and including) the reboot.
e ) Once you've rebooted this second time, go back in and check to make sure that the settings are as they're supposed to be.

JGWentworth · Apr 2, 2013

Alright, Page file reset has been completed, and I've been attempting to play games for the past fifteen minutes or so. The problem with the crashes is that they never really show up when I expect them to, so for the moment, everything seems clear. I'll be sure to try and get more time in so that I can try and see if that fixed it! Thank you very much for your help so far, and I look forward to marking this as solved.

Dsprague · Apr 2, 2013

I am always glad to help. please do post back if you have further issues.

JGWentworth · Apr 2, 2013

Unfortunately, it seems as though the problem doesn't want to go away so easily! While playing Deus Ex: Human Revolution, the game froze after ~15 minutes, caused by the failure of dxhr.exe (I assume related to DirectX 11 or the like). Upon trying to click the "Close the Program" option, the entire computer locked up and froze, and I was forced to do a hard restart.

EDIT: DXHR.exe appears to be the name of the application itself. The same happens during battlefield, in which BF3.exe stops working as well.

Dsprague · Apr 2, 2013

Just out of curiosity what the wattage on your power supply?

JGWentworth · Apr 2, 2013

It's a Corsair 650W

Dsprague · Apr 2, 2013

Try runnning throug hthis tutorial to check for possible hard drive problems: Hard Drive Diagnostic Procedure

JGWentworth · Apr 2, 2013

I don't believe the HDD to be the cause of the issue, as these crashes and freezes had been occurring for the weeks prior to me getting a brand new HDD to try and remedy the problem.

Dsprague · Apr 2, 2013

Alright please ensure that the card is seated properly on the mother board, and check for possible virus infection with the following tools:

Windows defender offline
Tdsskiller

JGWentworth · Apr 2, 2013

I reseated the card, and checked all parts of the system with the tools. No hits on viruses, and the problem continues to persist.

Repeated BSODs while playing most video games

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