Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Counter-Strike:GO Black Screen Crash

09 Apr 2013   #1

Windows 7 64
Counter-Strike:GO Black Screen Crash

I keep randomly getting black screen crashes on CS:GO, where the sounds loops and I have no access to the task manager, so must do a hard restart. It seems to happen after I have been playing for awhile, however it is not an overheating issue, as I have been monitoring all heat, and am no where near the upper thresholds.

I set my computer up to create dump files, however windows doesn't seem to be doing this. Luckily though, steam has its own dump logs, which I have included in my zip

I have tried:
-Multicore Rending disabled
-Windows update
-Updating graphics driver to newest (GeForce GTX580)
-Lowering shadow quality to lowest
-Playing in windowed mode
-Confirmed that nothing is overheating

My System SpecsSystem Spec
10 Apr 2013   #2

Windows 7 64

I tried reading the dump files but I'm not really sure how to extract the proper information from them. Any help would be greatly appreciated!
My System SpecsSystem Spec
10 Apr 2013   #3

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit

OK had a look at the dump file, and though its not like any dump file I have ever seen it did point me in the proper direction, first thing I did was have a look at the call stack and this popped up in it:

0:000> kb
ChildEBP RetAddr  Args to Child              
002ed40c 778715e9 00000002 002ed45c 00000001 ntdll!NtWaitForMultipleObjects+0x15
002ed4a8 75a21a2c 002ed45c 002ed4d0 00000000 KERNELBASE!WaitForMultipleObjectsEx+0x100
002ed4f0 75a24220 00000002 fffde000 00000000 kernel32!WaitForMultipleObjectsExImplementation+0xe0
*** WARNING: Unable to verify timestamp for crashhandler.dll
*** ERROR: Module load completed but symbols could not be loaded for crashhandler.dll
002ed50c 6660478b 00000002 002ed528 00000000 kernel32!WaitForMultipleObjects+0x18
WARNING: Stack unwind information not available. Following frames may be wrong.
00000000 00000000 00000000 00000000 00000000 crashhandler+0x2478b
A little research tells me that this may indicate corruption of steam files caused by avg:

"Corrupt Game Files" and "CrashHandler.dll" errors ... help? :: Help and Tips

that thread has some good information about how o deal with the situation.
My System SpecsSystem Spec

10 Apr 2013   #4

Windows 7 64

Thank you for your reply! I was trying to figure it out, and saw exactly that post, so I uninstalled AVG last night, but have yet to do play the game to see if I crash. I'll post again if I crash tonight, and then we'll know whether or not its AVG.
My System SpecsSystem Spec
10 Apr 2013   #5

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit

I Look forward to seeing your results.
My System SpecsSystem Spec

 Counter-Strike:GO Black Screen Crash

Thread Tools

Similar help and support threads
Thread Forum
Computer Crashes (black screen) while playing Counter Strike GO
Hi, I have the problem, that my computer crashes randomly while playing CS:GO. The screen goes black and the sound starts looping. I have to restart the computer after that. This only seems to happen while playing CS:GO. Maybe you can help me. The dump file is attached.
Crash while playing Games (MW3 MP, Counter Strike: Source, etc.)
When I play games like Modern Warfare 3 Multiplayer or CS:S my Laptop crashes. (I am using a Laptop + Desktop, extended display). After some minutes of playing (depends) I get either Option No.1 or No.2: 1. Everything hangs (No taskmanager, etc.) and I see randoms colored pixels on my Desk and I...
BSOD Help and Support
Counter strike 1.6 black stripes probleme
Hi! I have installed win7 64bit on my notebook and now I have problem with CS 1,6. Everytime before I was playing on 800x600 or 1024... resolution.. But now I have two stripes on sides of screen... When I want to play fullscreen I have to set widescreen and resolution 1280x800 :( What should...
Black bars in Counter Strike-Source in Win7
After i formated from Vista 32bit to Windows 7 ultimate 32bit i cant get that resolution i want in CSS. It get these black bars on the sides, but they disapear if i use any 16:9 resolutions.(16:9 resolutions are bad to game on) And if i change resolution in Windows i get black bars too :s ...
Counter-Strike Source crash in W7
After doing a clean install of W7 RTM x64, and installing some app that i need i've installed my steam so i can play my css. But when i right click on a text imput box(like the console, name input, in game chat) the game instantly crashes to desktop saying "hl2.exe has stopped working" I though...

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 02:13.
Twitter Facebook Google+