Random restarts while playing pandora and web browsing

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  1. Posts : 1,735
    Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
       #11

    Alright lets have you runs some virus scans to make sure there is no infection. please use the following tools to check for root kits, and tough to remove viruses:

    Windows Defender Offline

    Anti-rootkit utility TDSSKiller
      My Computer


  2. Posts : 10
    Windows 7 Professional 32bit
    Thread Starter
       #12

    Alright I have now run both scans and both have verified that this computer is not infected.

    What do you recommend next?
      My Computer


  3. Posts : 1,735
    Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
       #13

    Try running the system file checker and a check disk:

    SFC.EXE /SCANNOW
    Go to Start and type in "cmd.exe" (without the quotes)
    At the top of the search box, right click on the cmd.exe and select "Run as adminstrator"
    In the black window that opens, type "SFC.EXE /SCANNOW" (without the quotes) and press Enter.
    If the command finishes with anything other than"no violations found" run the command two more times
    If on the third run there is still corruption it can not clear up run through this tutorial: SFC /SCANNOW : Run in Command Prompt at Boot
    once that is done, from an elevated command prompt run this command:

    Code:
    chkdsk /f /r
    then simply for the sake of testing please run through some hard drive diagnostics to make sure you dont have a failing drive on your hands:

    Hard Drive Diagnostic Procedure
      My Computer


  4. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #14

    Do you use Ccleaner? If so it could be cleaning out your memory dumps.
      My Computer


  5. Posts : 10
    Windows 7 Professional 32bit
    Thread Starter
       #15

    Dsprague, I ran sfc.exe, got a violation the first time, but not the second. Then ran the checkdisk, Hdd cleared that with no issues. I have then ran some Western digital HDD diagonostics, that came up clean as well.

    Layback Bear, Good idea, but I'm not running Ccleaner
      My Computer


  6. Posts : 1,735
    Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
       #16

    Well that sounds good, it sounds like there may have been some system file corruption so lets wait now and see if the system stabilizes. Sometimes corrupted file systems can cause BSODs and since it seems that has cleared up hopefully we will at least be getting dump files if/when the system crashes.
      My Computer


  7. Posts : 10
    Windows 7 Professional 32bit
    Thread Starter
       #17

    Alright, Thank you once again for all the help. I really do appreciate your efforts.
      My Computer


  8. Posts : 10
    Windows 7 Professional 32bit
    Thread Starter
       #18

    I just had another blue screen, with no mention in the dump files. I don't know if one could tell much just by seeing the blue screen. However, I took images of it. Could that provide you (Dspargue) or anyone else with some additional information to assist me in solving this rather annoying issue?

    Thank you
      My Computer


 
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