Blue Screen of Death and PC just reboots

GilV37 · May 10, 2013

I have a windows 7 Desktop that every time it boots into windows, I get the "Blue Screen of Death". Reads 0x0000001E. And the PC reboots itself. I googled this message, and I tried to install but had to install in safe mode. Tried running it and can't. Just sits there. WHen the PC loads into windows a program called "internet Security 2013" program runs and shows that the computer has a W2.worm virus. And once again the PC reboots itself before I can do anything.

HELP!

VistaKing · May 10, 2013

Hi GilV37 welcome to Sevenforums

Internet Security 2013 is a Rogue Antivirus . Which is a virus in itself

Can you boot into Safe Mode with Networking ?

Dsprague · May 10, 2013

If you are unable to even boot into safe mode try scanning the pc using windows defender offline, it is a bootable virus scanner that runs outside your computers operating system off of a USB flashdrive, CD, or DVD:

http://www.sevenforums.com/tutorials/166445-windows-defender-offline.html

VistaKing · May 10, 2013

I don't recommend using WDO . It will kill your mbr afterwards .

If you have a USB drive do the followering

Tip

Download the Tool from a non infected PC

Download Farbar Recovery Scan Tool

Here :ar: Farbar Recovery Scan Tool Download

Click on the Download Now button that goes with your bit version

Note

Click the

rb: button and right-click Computer .Select Properties .Look for System Type: which will say 32-bit Operating System or 64-bit Operating System

Plug the flash drive into the infected PC.

Enter System Recovery Options.

:ar: To enter System Recovery Options from the Advanced Boot Options:
Restart the computer.
As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
Use the arrow keys to select the Repair your computer menu item.
Select US as the keyboard language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account an click Next.

:ar: To enter System Recovery Options by using Windows installation disc:
Insert the installation disc.
Restart your computer.
If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
Click Repair your computer.
Select US as the keyboard language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account and click Next.

:ar: On the System Recovery Options menu you will get the following options:
Startup Repair

System Restore

Windows Complete PC Restore

Windows Memory Diagnostic Tool

Command Prompt

Select Command Prompt

In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter

Note

Replace letter e with the drive letter of your flash drive.

Tip

Type the commands below to see what your letter is for the USB drive and press ENTER after each command

Code:

Diskpart
List volume

The tool will start to run.
When the tool opens click Yes to disclaimer.
Press Scan button.
FRST will let you know when the scan is complete and has written the FRST.txt to file
Please copy and paste both logs in your reply.(FRST.txt and Addition.txt)

GilV37 · May 10, 2013

I can get into Safe Mode with Networking, yes. I will try the farber recovery Scan tool.

GilV37 · May 10, 2013

VistaKing said:
I don't recommend using WDO . It will kill your mbr afterwards .

If you have a USB drive do the followering

   Tip

Download the Tool from a non infected PC

Download Farbar Recovery Scan Tool

Here :ar: Farbar Recovery Scan Tool Download

Click on the Download Now button that goes with your bit version

   Note

Click the rb: button and right-click Computer .Select Properties .Look for System Type: which will say 32-bit Operating System or 64-bit Operating System

Plug the flash drive into the infected PC.

Enter System Recovery Options.

:ar: To enter System Recovery Options from the Advanced Boot Options:
Restart the computer.
As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
Use the arrow keys to select the Repair your computer menu item.
Select US as the keyboard language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account an click Next.

:ar: To enter System Recovery Options by using Windows installation disc:
Insert the installation disc.
Restart your computer.
If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
Click Repair your computer.
Select US as the keyboard language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account and click Next.

:ar: On the System Recovery Options menu you will get the following options:
Startup Repair

System Restore

Windows Complete PC Restore

Windows Memory Diagnostic Tool

Command Prompt

Select Command Prompt

In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter

   Note

Replace letter e with the drive letter of your flash drive.

   Tip

Type the commands below to see what your letter is for the USB drive and press ENTER after each command

Code:

Diskpart List volume

The tool will start to run.
When the tool opens click Yes to disclaimer.
Press Scan button.
FRST will let you know when the scan is complete and has written the FRST.txt to file
Please copy and paste both logs in your reply.(FRST.txt and Addition.txt)

Ok I downloaded the Farber Recovery Scan Tool and I am at the main BIOS Screen. Don't know which option to take. The options I have is:

Continue Startup
System Information
Change Language
Diagnostics
Boot Menu
Computer Setup
System Recovery
Network Boot
Utilities
Run UEFI Application.

VistaKing · May 10, 2013

Did you put the tool inside a Flash Drive ?

While the PC is booting up tap the F8 key on your keyboard . You should be brought to a black screen with white letters . On the Top it will read Advanced Boot Options. Inside the Advanced Boot Options you will see

Code:

Repair your Computer

Choose that option. Then

Select US as the keyboard language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account an click Next.

On the System Recovery Options menu you will get the following options:

Startup Repair

System Restore

Windows Complete PC Restore

Windows Memory Diagnostic Tool

Command Prompt

Select Command Prompt

In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter

Note

Replace letter e with the drive letter of your flash drive.

Tip

Type the commands below to see what your letter is for the USB drive and press ENTER after each command

Code:

Diskpart
List volume

The tool will start to run.
When the tool opens click Yes to disclaimer.
Press Scan button.
FRST will let you know when the scan is complete and has written the FRST.txt to file
Please copy and paste both logs in your reply.(FRST.txt and Addition.txt)

Arc · May 10, 2013

VistaKing said:
I don't recommend using WDO . It will kill your mbr afterwards .

Please let us see one example where it happened?
Just want to get enlighted ....

GilV37 · May 10, 2013

I got the tool on the flash drive. I rebooted the PC and got to the Advanced Boot options. The options I have is:

Safe MOde
Safe MOde with Networking
Safe Mode with Command Prompt
Enable Boot Logging
Enable low - resolution video
Last known good configuration (advanced)
Directory Services Restore Mode
Debugging Mode
Disable automatic restart on system failure
Disable Driver signature Enforcement
Start Windows NOrmally

VistaKing · May 10, 2013

Look up in the threads . One of them was " I used WDO and now I can't get into Windows " enlighten yourself .

Like I said I don't recommend it . He could use it if he wants .

VistaKing · May 10, 2013

GilV37 said:
I got the tool on the flash drive. I rebooted the PC and got to the Advanced Boot options. The options I have is:

Safe MOde
Safe MOde with Networking
Safe Mode with Command Prompt
Enable Boot Logging
Enable low - resolution video
Last known good configuration (advanced)
Directory Services Restore Mode
Debugging Mode
Disable automatic restart on system failure
Disable Driver signature Enforcement
Start Windows NOrmally

Choose Safe mode with Networking then . And then launch the program from within the USB drive . After its done scanning you will get two logs opening up one after the other . FRST.txt and Addition.txt

Upload both of those files .

Upload a File
Click on the Go Advanced button under the Message box . Scroll down to Addition Options then click on Manage Attachments in the Attach Files sections . Click the Browse button locate the file then click on the Open button . In the Upload File from your Computer section click on the Upload button . Wait until it finishes uploading then close the window . Then click Submit Reply .

Arc · May 10, 2013

VistaKing said:
Like I said I don't recommend it . He could use it if he wants .

You may not. That's not the question. The question is this the part of your statement I made to bold .....

VistaKing said:
I don't recommend using WDO . It will kill your mbr afterwards .

Can you validate this information with an example? Or with any other person's post? Please?

GilV37 · May 10, 2013

as requested, here are the two files.

VistaKing · May 10, 2013

Run AdwCleaner

Click here Adwcleaner

:ar: Click on Download Now button

:ar: Save to the Desktop

:ar: Right-click on AdwCleaner.exe and choose Run as administrator

:ar: Click the Delete button

:ar: Upload the AdwCleaner[Sn].txt in your reply.

Note

The log file is at C:\AdwCleaner[Sn].txt

:ADDED:

You do have a rootkit. I'm going to need some help creating a fix for you .

GilV37 · May 10, 2013

the Reimage PC repair has finished. But it never created a file on C:\

VistaKing · May 10, 2013

Did you run it from the USB ? Take a look at your USB

GilV37 · May 10, 2013

I looked and nothing.

VistaKing · May 10, 2013

I am trying to see if someone could create a fix for the FRST .

GilV37 · May 10, 2013

ok. But I can tell you summary report of the reimage program. It said that it had stability issues, (10 programs) and 220 Registry errors.

VistaKing · May 10, 2013

Ok lets focus on the FRST tool first. I am trying to create a fix for it but I need someone to double check it for me.

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