New
#11
Virus checkPlease upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.
Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.
Scan your system with the following:
Kaspersky TDSSKiller - How to remove malware belonging to the family Rootkit.Win32.TDSS (aka Tidserv, TDSServ, Alureon)
ESET online scanner - One-time virus scanner free with ESET online scanner
Daemon Tools/Alcohol %
Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Win7 systems (mostly due to the sptd.sys driver, although we have seen dtsoftbus01.sys blamed on several occasions). Please uninstall the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): DuplexSecure - FAQCode:sptd.sys Sun Aug 19 03:05:38 2012
As an alternative, many people recommend the use of Total Mounter or Magic ISO
This tutorial USB Selective Suspend - Turn On or Off may help you:
To Disable Selective Suspend:
Security softwareCode:1. open the control panel 2. go to power options (you may have to set view to small icons) 3. click change plan settings 4. in the window that opens: 5. click change plan settings 6. click change advanced power settings, expand usb and ensure usb selective suspend is disabled.
Do you have any internet security installed? If yes, please remove and replace it with Microsoft Security Essentials. Uninstallers (removal tools) for common antivirus software. Microsoft Security Essentials and Malwarebytes are recommended from a strict BSOD perspective. They do not cause blue screens on the system as other AV products do.
Microsoft Security Essentials, Free antivirus for windows and Malwarebytes Anti-Malware Free
Information
- Do not start the free trial of MalwareBytes, unselect that option when prompted.
- Update and make full scans with both separately.
Remove Hotspot Shield Routing software for the time being. Use Revo uninstaller free to uninstall.
Revo UninstallerCode:hssdrv6.sys Fri Feb 22 07:43:02 2013
Download and install Revo Uninstaller free from here: Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems. Opt for "Advanced Mode" and uninstall the software (also delete the leftover registry entries).
System Temperature
Ensure that there are no heat issues, For monitoring heat of the system use Speccy or HWMonitor
Please run these tests and report back the results
1. SFC /scannow to check windows for corruption - SFC /SCANNOW Command - System File Checker
2. Disk check for errors on the hard drive - How to Run Disk Check in Windows 7
3. Troubleshoot applications by a clean boot - Troubleshoot Application Conflicts by Performing a Clean Startup
4. Memtest86+ paying close attention to part 3 - RAM - Test with Memtest86+
5. Hard drive test from HDD mfg website - Hard Drive Diagnostic Procedure
BSOD BUGCHECK SUMMARY
Code:Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533 Debug session time: Sun Jun 2 11:32:35.629 2013 (UTC + 6:00) System Uptime: 0 days 0:16:25.000 BugCheck 1000007E, {ffffffffc0000005, fffff88005a2fb71, fffff880009d76a8, fffff880009d6f00} *** WARNING: Unable to verify timestamp for RTDVHD64.sys *** ERROR: Module load completed but symbols could not be loaded for RTDVHD64.sys Probably caused by : RTDVHD64.sys ( RTDVHD64+b71 ) BUGCHECK_STR: 0x7E PROCESS_NAME: System ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533 Debug session time: Wed May 29 12:47:13.046 2013 (UTC + 6:00) System Uptime: 0 days 0:19:05.921 BugCheck 1E, {0, 0, 0, 0} Probably caused by : hidusb.sys ( hidusb!HumInternalIoctl+1e ) BUGCHECK_STR: 0x1E PROCESS_NAME: javaw.exe ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533 Debug session time: Wed May 29 12:27:47.752 2013 (UTC + 6:00) System Uptime: 0 days 16:28:13.000 BugCheck A, {fffff880064d4718, 2, 0, fffff800032bc27b} Probably caused by : ntkrnlmp.exe ( nt!ExpScanGeneralLookasideList+a0 ) BUGCHECK_STR: 0xA PROCESS_NAME: System ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533 Debug session time: Sun May 26 21:49:15.063 2013 (UTC + 6:00) System Uptime: 0 days 0:23:44.061 BugCheck 50, {fffff8801afb84d4, 0, fffff88006ea59a4, 2} Probably caused by : dxgkrnl.sys ( dxgkrnl!HMGRTABLE::AllocHandle+e8 ) BUGCHECK_STR: 0x50 PROCESS_NAME: csrss.exe ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533 Debug session time: Sat May 25 16:10:17.646 2013 (UTC + 6:00) System Uptime: 1 days 16:51:19.520 BugCheck D1, {fffff880060b37ec, 2, 8, fffff880060b37ec} Probably caused by : portcls.sys ( portcls!CIrpStream::AcquireMappingIrp+3a ) BUGCHECK_STR: 0xD1 PROCESS_NAME: System ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533 Debug session time: Thu May 23 23:18:35.790 2013 (UTC + 6:00) System Uptime: 0 days 0:07:11.039 BugCheck D1, {ffffffffffffff8b, 5, 1, fffff88007cb35dc} Probably caused by : memory_corruption BUGCHECK_STR: 0xD1 PROCESS_NAME: System ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533 Debug session time: Thu May 23 23:11:04.475 2013 (UTC + 6:00) System Uptime: 0 days 0:42:44.724 BugCheck D1, {fffffa7f958912c9, 5, 1, fffff88006cd35da} Probably caused by : memory_corruption BUGCHECK_STR: 0xD1 PROCESS_NAME: System ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533 Debug session time: Thu May 23 22:26:16.614 2013 (UTC + 6:00) System Uptime: 1 days 0:40:12.863 BugCheck 3B, {c000001d, fffff88006c5fc41, fffff880093ce630, 0} Probably caused by : memory_corruption BUGCHECK_STR: 0x3B PROCESS_NAME: nvxdsync.exe ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533 Debug session time: Wed May 22 21:44:59.751 2013 (UTC + 6:00) System Uptime: 0 days 2:29:52.000 BugCheck 1E, {0, 0, 0, 0} Probably caused by : portcls.sys ( portcls!IoTimeoutRoutine+2e ) BUGCHECK_STR: 0x1E PROCESS_NAME: System ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533 Debug session time: Wed May 22 18:35:21.520 2013 (UTC + 6:00) System Uptime: 0 days 0:04:30.394 BugCheck D1, {fffffa7f959212c9, 6, 0, fffff88006aab5da} Probably caused by : memory_corruption BUGCHECK_STR: 0xD1 PROCESS_NAME: System ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533 Debug session time: Tue May 21 13:56:06.009 2013 (UTC + 6:00) System Uptime: 0 days 0:33:05.883 BugCheck D1, {fffff880065cd850, 2, 8, fffff880065cd850} Probably caused by : usbaudio.sys ( usbaudio+2061 ) BUGCHECK_STR: 0xD1 PROCESS_NAME: System ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533 Debug session time: Tue May 21 13:22:37.815 2013 (UTC + 6:00) System Uptime: 0 days 0:11:09.064 BugCheck D1, {0, 2, 0, fffffa800bb7fd51} Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+260 ) BUGCHECK_STR: 0xD1 PROCESS_NAME: csrss.exe ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``