BSOD at random, also PC locking up for 5-10 seconds. error 0x00000101

DannyFishcharge · Jun 20, 2013

Hi

I've been having this issue for about a month now, and has now gotten teeth-gnashingly infuriating! I have had this setup for about 18months, and the last hardware added was a different DVD write about 14 months ago.

No specific pattern/cause but PC would just BSOD with the message "A clock interupt was not received on a secondary processor". I've rotated the RAM to see if this is any issue, reseated the GFX card, and even taken out 1 stick of memory to see if this helps; but it hasn't. BSOD has gotten less frequent, but the pausing and locking up is happening nearly every other minute, and lasts for upto 10 seconds.

I haven't updated to the latest BIOS as yet, as according to the suppliers of the OC'd chip/mobo, it would render the OC redundant. However, I have now gone back to standard settings, so maybe the BIOS update would be advisable.

Any help is greatly appreciated

Many thanks

Arc · Jun 23, 2013

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

CLOCK_WATCHDOG_TIMEOUT (101)
[COLOR=DarkRed]An expected clock interrupt was not received on a secondary processor in an
MP system within the allocated interval. This indicates that the specified
processor is hung and not processing interrupts.[/COLOR]
Arguments:
Arg1: 0000000000000019, Clock interrupt time out interval in nominal clock ticks.
Arg2: 0000000000000000, 0.
Arg3: fffff8800396a180, The PRCB address of the hung processor.
Arg4: 0000000000000007, 0.

Let us begin with some hardware testings.

Stress test the CPU.
Hardware - Stress Test With Prime95

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Are you overclocking? As you are getting BSODs, you should stop overclocking and run all the hardware components like CPU, GPU and RAM to their default settings. Also set the BIOS to default, too.
How To Clear CMOS (Reset BIOS)

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

Lte us know the results. Also upload your MSINFO32.nfo file.

Click on the start button
Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
Give the time for processing, it will save a .nfo file on your desktop.
Zip it, and upload it following the instruction.

DannyFishcharge · Jun 27, 2013

OK..... getting through the requested tests, so here is what I've got so far

Prime95 test

Ran this for 2.5hrs and CPU peaked at 63degrees C, with system hitting 40degrees C

Speccy

attached below

MSINFO32

attached

Not over-clocking, and current CPU temp 45degrees C, with system at 32degrees C - current room temp is about 20degrees.

More to follow....

Arc · Jun 27, 2013

Have you taken the memtest? What is the result?

DannyFishcharge · Jun 27, 2013

Sorry, forgot that one..... Memtest came back as a pass, with no errors.
That is all I'm supposed to see, right :sarc:

Only one I've still got to do is the GFX test.

In the past week, I've only had 2 BSOD but have still had some random lock-ups

Many thanks

Arc · Jun 27, 2013

I hope you ran memtest for 8 passes at least?

If the GPU test also comes free from errors, enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Information

Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

Warning

Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip

If you fail to get on the Desktop because of DV, Boot into Advanced Boot Options > Safe mode. Disable DV there. Now boot normally again, and try following the instruction of enabling DV again.
If you cannot boot in Safe mode too, do a System Restore to a point you made earlier.

Let us know the results, with the subsequent crash dumps, if any.

DannyFishcharge · Jun 27, 2013

Left Memtest running all night - 10pm until 7am, so was quite relieved when it said no errors - but was annoyed as hoped that would be the cause and then it at least I'd know!! :huh:

Will run the GFX tonight, and also Memtest after.

Not sure if it has any bearing on the problem, but it seems to be more likely to happen when using the USB ports for charging my iPhone.... PSU problem??

Will carry on as advised though.

Many thanks so far.....

Arc · Jun 27, 2013

DannyFishcharge said:
Not sure if it has any bearing on the problem, but it seems to be more likely to happen when using the USB ports for charging my iPhone.... PSU problem??

Good point.

What is the wattage of the PSU and how old it is?

And, Disable USB Selective Suspensd too.
USB Selective Suspend - Turn On or Off

DannyFishcharge · Jun 28, 2013

Have now disabled USB Selective Suspend - tick

PSU is a 700w CoolerMaster, modular and is approx. 2 years old now. Checking with the eXtreme Power Supply Calculator eXtreme Power Supply Calculator, and allowing for a system load of 90%, with 30% capacitor aging, for my rig I need at least 557w supply, so that seems ok for now....

Checking with CPU-Z, my core voltage is running at 0.939v/0.946v, with an occassional 'peak' to 1.237v - this is when sitting at desktop.

Memtest ran again during the night, 10pm to 5am, and again no errors reported.

DannyFishcharge · Jun 28, 2013

Running FurMark and no glitching, tearing or artifacting and smooth video
During the test, card got to 96degrees C, averaging 20FPS

Onto Driver Verifier now.....

Arc · Jun 28, 2013

Any more BSODs in between?

BTW, how old the computer is?

DannyFishcharge · Jun 28, 2013

With DV installed, I wasn't able to get to the desktop - ironically, getting a BSOD! Managed to catch part of the info on it and it was about "DV couldn't verify a driver as it booted" (not the exact wording, but that was the gist)

Tried going into Safe Mode, but wouldn't so had to do a System Restore......

DannyFishcharge · Jun 28, 2013

Apart from when DV installed, no other BSOD's apart from 1 about 2/3 days ago....... there has been the odd system lock up, but it clears itself after approx. 10 seconds.

Arc · Jun 28, 2013

Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.

Click on the Start button
Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
Select the “Startup” tab.
Deselect all items other than the antivirus.
Apply > OK
Accept then restart.

DannyFishcharge · Jun 28, 2013

Lol - talk about ironic! PC just froze and only way out was to hard reset it. Was browsing the web, and then screen locked but the mouse continued to move for a further 10 seconds.

Just going to clear out the startup, as you suggested.... Should I also keep my keyboard driver or get rid aswell?

DannyFishcharge · Jun 28, 2013

Oh, and PC is approx 2.5 years old in total.... Manage to buy the guts of it from someone who likes to pay through the nose to keep the latest stuff in his possession.

Arc · Jun 28, 2013

upload your MSINFO32.nfo file.

Click on the start button
Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
Give the time for processing, it will save a .nfo file on your desktop.
Zip it, and upload it following the instruction.

DannyFishcharge · Jun 28, 2013

Latest MSINFO32.....

DannyFishcharge · Jun 28, 2013

And now as a zip....

Arc · Jun 28, 2013

I think it is the keyboard that is causing issues at startup. The description of the keyboard ....

ITEM|VALUE
Description | HID Keyboard Device
Name | Enhanced (101- or 102-key)
PNP Device ID | HID\ JUMITECH&COL03 \1&2D595CA7&0&0002

and the driver is extremely old.

Code:

fffff880`086d4000 fffff880`086d6100   jumi       (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\jumi.sys
[COLOR=Red]    Image name: jumi.sys
    Timestamp:        Tue Sep 29 04:18:52 2009[/COLOR] (4AC13D54)
    CheckSum:         00006392
    ImageSize:        00002100
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

I would suggest you to get a new keyboard. May be a simpler one, with not many remote control facilities.

The network driver, Marvell Yukon 88E8056 PCI-E Gigabit Ethernet Controller is similarly old.

Code:

fffff880`07800000 fffff880`07864000   yk62x64    (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\yk62x64.sys
[COLOR=Red]    Image name: yk62x64.sys
    Timestamp:        Wed May 20 13:44:06 2009[/COLOR] (4A13BBCE)
    CheckSum:         00063E08
    ImageSize:        00064000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Update it from Marvell - Support .

Let us know the results when done.

BSOD at random, also PC locking up for 5-10 seconds. error 0x00000101

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