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16 Jul 2013 | #1 |
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BSOD atikmdag.sys while playing some* games
Hello, 6 months ago i bought a new PC, and after a couple months i have been getting BSOD with some games.
For example, i finished Far Cry 3 in medium specs and "Sleeping Dogs", without ever getting a BSOD or lag. On the other hand, i just got BSOD in Half Life 2. Other games worth special mention are "Dishonored" and "Metro last light", in which i get BDOD when i play them on full screen. Since then, i switched to "windows mode" with no BSOD. You can check my specs at my profile. I have the AMD_Catalyst_13.5_Beta2 driver update. I have uninstalled the ccc from AMD. Scans from firewall and avira give me clean results. A week ago i cleanned most of the dust on the main fan in my PC case. Any help is appreciated. I have wasted many hours googling solutions. Im sorry for possible fail english. And im sorry if this problem is mentioned elsewhere in the forum, i dont have much time browsing and im kinda dissapointed having BSOD in new PC. TL;DR: Im getting BSOD (atikmdag.sys related) while i play games, at random times(can be at the 1st 10 minutes or after 2 hours of play) |
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16 Jul 2013 | #2 |
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Hello Mr Brownstone.
Code:
*** WARNING: Unable to verify timestamp for atikmdag.sys *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck A0000001, {5, 0, 0, 0} Probably caused by : atikmdag.sys ( atikmdag+23a0c ) Followup: MachineOwner --------- Code:
fffff880`04852000 fffff880`053c5000 atikmdag T (no symbols) Loaded symbol image file: atikmdag.sys Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys Image name: atikmdag.sys Timestamp: Tue Apr 16 20:15:48 2013 (516D641C) CheckSum: 00B2672C ImageSize: 00B73000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4 Then install the latest WHQL only, from the link AMD CCC WHQL Video Driver Download Link ![]() WHQL
Release Date: April 24th 2013 Version: 13.4 In Device Manager: 12.104 Let us know when done. ______________________________________________________________________________ BSOD ANALYSIS: Code:
*** WARNING: Unable to verify timestamp for atikmdag.sys *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck A0000001, {5, 0, 0, 0} Probably caused by : atikmdag.sys ( atikmdag+23a0c ) Followup: MachineOwner --------- 5: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Unknown bugcheck code (a0000001) Unknown bugcheck description Arguments: Arg1: 0000000000000005 Arg2: 0000000000000000 Arg3: 0000000000000000 Arg4: 0000000000000000 Debugging Details: ------------------ CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT BUGCHECK_STR: 0xA0000001 PROCESS_NAME: System CURRENT_IRQL: a TAG_NOT_DEFINED_c000000f: FFFFF880030B8FB0 LAST_CONTROL_TRANSFER: from fffff88004875a0c to fffff80002e81c00 STACK_TEXT: fffff880`030b15f8 fffff880`04875a0c : 00000000`a0000001 00000000`00000005 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx fffff880`030b1600 00000000`a0000001 : 00000000`00000005 00000000`00000000 00000000`00000000 00000000`00000000 : atikmdag+0x23a0c fffff880`030b1608 00000000`00000005 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xa0000001 fffff880`030b1610 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 fffff880`030b1660 : 0x5 STACK_COMMAND: kb FOLLOWUP_IP: atikmdag+23a0c fffff880`04875a0c ?? ??? SYMBOL_STACK_INDEX: 1 SYMBOL_NAME: atikmdag+23a0c FOLLOWUP_NAME: MachineOwner MODULE_NAME: atikmdag IMAGE_NAME: atikmdag.sys DEBUG_FLR_IMAGE_TIMESTAMP: 516d641c FAILURE_BUCKET_ID: X64_0xA0000001_atikmdag+23a0c BUCKET_ID: X64_0xA0000001_atikmdag+23a0c Followup: MachineOwner --------- 5: kd> lmvm atikmdag start end module name fffff880`04852000 fffff880`053c5000 atikmdag T (no symbols) Loaded symbol image file: atikmdag.sys Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys Image name: atikmdag.sys Timestamp: Tue Apr 16 20:15:48 2013 (516D641C) CheckSum: 00B2672C ImageSize: 00B73000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4 |
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16 Jul 2013 | #3 |
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Thank you Arc, im currently downloding the links.
Quick question: Should i install the Catalyst control center that comes with the driver update or not? I mean that the 13.4 update comes with this package of 135 MB: -Catalyst Software Suite Description: Package contains the following graphics drivers and dependent/required software for the products specified in the current version's official release notes for the 64 bit version of Windows 7 and Windows 8: Display Driver ver. 12.104 OpenCL(tm) Driver ver. 10.0.1124.2 Catalyst Control Center ver. 2013.0328.2217.38225 |
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16 Jul 2013 | #4 |
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CCC is bundled with the ATI display driver. It is always better to keep away from CCC, as it is known to be problematic.
You can choose the advanced installation and not install CCC there. |
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16 Jul 2013 | #5 |
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ok i did what you told me.
The only thing that "AMD Catalyst Un-install Utility" didnt uninstall was the "application profiles" as i checked the control panel>add/remove section before i install the 13.4 update. Its install date was the day i got the pc. I also exluded the ccc. So, give me some time, 1-2 days to see if i come with any BSOD again. I uninstalled The games i got the BSOD so i cant really check on them now. Really really thank you, no matter if this is solved it or not. Lets hope i wont have to come here again! Again tnx edit: give me a couple days before you mark it as solved to verify it |
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16 Jul 2013 | #6 |
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I just got BSOD again. I reinstalled half life 2 and got BSOD at the same exact part/spot where i got it the last time.
the minidump file is identical to the others. here it is: A problem has been detected and Windows has been shut down to prevent damage to your computer. The problem seems to be caused by the following file: atikmdag.sys If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps: Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any Windows updates you might need. If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode. Technical Information: *** STOP: 0xa0000001 (0x0000000000000005, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000) *** atikmdag.sys - Address 0xfffff8800487fc5c base at 0xfffff8800485c000 DateStamp 0x5154fbf8 Is it possible that the game itself causes me this problem at least for this situation? Ill try verify this with other games. |
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17 Jul 2013 | #7 |
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I want to ask you two questions.
And, never install a driver from a source which is not either OEM or the hardware manufacturer's site. |
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17 Jul 2013 | #8 |
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Alright, i uploaded it, its the most recent dated.
1)Can you install the latest WHQL display driver successfully? I uninstalled with success everything relating to the display driver using "AMD Catalyst Un-install Utility" , i restared the PC and then I installed with success the latest WHQL from the link you provided which was the amd's site. 2)Are the BSODs occurring during games/game installations only? BSOD has always occured while playing a game. NEVER while browsing, installing any program or game, watching movies or anything else. And lastly as you pointed out, i have never installed a driver from a source which is not either OEM or the hardware manufacturer's site! |
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17 Jul 2013 | #9 |
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Well, so it is the same bugcheck code.
Code:
BugCheck A0000001, {5, 0, 0, 0} Probably caused by : atikmdag.sys ( atikmdag+23c5c ) Followup: MachineOwner --------- Code:
fffff880`0485c000 fffff880`053cf000 atikmdag T (no symbols) Loaded symbol image file: atikmdag.sys Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys Image name: atikmdag.sys Timestamp: Fri Mar 29 07:57:04 2013 (5154FBF8) CheckSum: 00B25604 ImageSize: 00B73000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4 But before abandoning the GPU, you may go for a Clean Reinstall - Factory OEM Windows 7 , and install the latest WHQL display driver at the first place. Clean reinstalls sometimes work good. |
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17 Jul 2013 | #10 |
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Well, so it is the same bugcheck code.
Code:
BugCheck A0000001, {5, 0, 0, 0} Probably caused by : atikmdag.sys ( atikmdag+23c5c ) Followup: MachineOwner --------- Code:
fffff880`0485c000 fffff880`053cf000 atikmdag T (no symbols) Loaded symbol image file: atikmdag.sys Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys Image name: atikmdag.sys Timestamp: Fri Mar 29 07:57:04 2013 (5154FBF8) CheckSum: 00B25604 ImageSize: 00B73000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4 But before abandoning the GPU, you may go for a Clean Reinstall - Factory OEM Windows 7 , and install the latest WHQL display driver at the first place. Clean reinstalls sometimes work good. Tnx ill see what i can do, probably will ask to change the card cause i m a bit scared with reinstalling windows. Its something i have never done and i might mess it up more. edit: Why suggest Nvidia? Is it more reliable? Some of my friends have suggested me that too, but their answear is "cause its better" Can you tell me some Nvidia cards with ~same price and power? tnx in advance |
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