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#1
Hi,
Sorry for the late reply.
The buzzing sound may be a stutter or repeated loop sound caused by your graphics card
crashing.
Can you post up the following info please:
1. Start Menu>Type msinfo32 into the Search programs and files box and click ok.
2. When it opens, go to File, Save>Save as msinfo32.nfo and save it to the desktop.
3. Let it finish the process of gathering and saving the system info
4. Right click the .nfo file, click send to compressed (zipped) folder>Upload the .zip file here.
Download and run DriverView - Free - utility displays the list of all device drivers currently loaded on your system. For each driver in the list, additional useful information is displayed: load address of the driver, description, version, product name, company that created the driver, and more.
Post up the results
cheers
Dave
Hi,
No problem. And thanks for the logs.
Please uninstall Daemon tools as it is well known for BSOD:
Start>click on Computer>Uninstall or change a program >choose Daemon tools. Reboot.
Once uninstalled please go here and remove the SPTD driver itself with this tooll:
http://www.duplexsecure.com/en/downloads
WarningIf the uninstall button is grayed out when you run the program you dont need to do anything and can close the window, if it is not click it and allow it to run. DO NOT click the install button as it will install a driver known to cause BSODs onto your system.
This device is disabled and showing an error status which may be the root of your issue:
You will need to enable the device in Device ManagerCode:Intel(R) Display Audio Status: Error Dated: 16/11/2009
See if an update is available for the device using the Intel® Driver Update Utility
Also run Windows update to check for latest updates.
Aim to update any out dated drivers: Gateway Support - Downloads & Support Documents - Desktop / DX Series / DX4831
Post back any progress.
Cheers
Dave
Hi,
Any reason for disabling display audio, was it causing issues?
Perhaps reinstall the same driver as it is showing error status.
cheers
Dave
I disabled it in the first place because someone initially suggested to me that my problem may have been caused since I have two audio drivers at the same time.
I have reinstalled the driver.
While I was shutting down my computer last night, it froze while shutting down on the "Shutting Down" screen.
Hi and thanks for the feedback,
Can you post up a new msinfo32 file please, thanks.
I would suggest to Run Driver Verifier to scan for any corrupted drivers which
may be causing problems, this program works by running various stress tests on drivers,
in order to produce a BSOD which will locate the driver; run for least 24 hours:
Driver Verifier - Enable and Disable
Before enabling DV, make it sure that you have earlier System restore points made in your computer.
If you fail to get on the Desktop because of DV, Boot into Advanced Boot Options > Safe mode. Disable DV there. Now boot normally again, and try following the instruction of enabling DV again.
If you cannot boot in Safe mode too, do a System Restore to a point you made earlier.
cheers
Dave