BSOD problem, to do with ntoskrnl.exe


  1. Posts : 1
    Windows 7 64-bit
       #1

    BSOD problem, to do with ntoskrnl.exe


    Hi,

    I am new to this forum and am not very computer savvy. I started having problems with BSOD on my PC last week. It became so frequent that I decided to backup my files and do a system restore in hopes that this would get rid of the problem.

    This was not the case however and I am still having BSOD problems, at first I had this problem when running multiple applications, like having mozilla and skype open at the same time, but if I leave my PC on longer the crashes become more frequent, so that even opening up mozilla or chrome can cause it to crash.

    I ran a bluescreen viewer report after a couple of the crashes and each time it showed that the problem was with ntoskrnl.exeI've attached the SF diagnostics file. I'd be grateful for any help or advice.

    I am also having problems with doing windows updates, everytime I try it says that configuration has failed, not sure if this is related or a different issue.
    Last edited by Newshy; 20 Aug 2013 at 20:11. Reason: Windows update issue
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Welcome to the forum.

    Code:
    Start Menu\Programs\AVG	Public:Start Menu\Programs\AVG	Public
    AVG is a known cause of BSOD's. Replace with Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans separately:
    • Do not start the trial version of MalwareBytes

    You may also take a look at:
    Make scans with -
    Use the System File Checker tool and Run Disk Check:
    Upload a screenshot using:
    For how to upload a screenshot or file, read here

    Test your Hard Drive by running:
    Test and Diagnose RAM Issues with Memtest86+:

       Tip
    • Pay close attention to part 3 of the tutorial "If you have errors"
    • Test the RAM with Memtest86+ for at least 7-10 passes. It may take up to 22 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold.

    Monitor hardware temperature with system monitoring software like Speccy or HWMonitor:


    Code....
    Code:
    BugCheck 50, {fffffa8006de39b0, 1, fffff80002ca6a8e, 0}
    Could not read faulting driver name
    Probably caused by : memory_corruption ( nt!MiRemoveMappedView+19e )
    ---------------------------------------------------------------------------------
    BugCheck 7F, {8, 80050031, 6f8, fffff80002fb313e}
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by : memory_corruption
      My Computer


 

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