Got BSOD when system restore


  1. KEI
    Posts : 4
    Windows 7 Ultimate x86
       New #1

    Got BSOD when system restore


    So when I system restore using a restore point I made manually then after it finish I restart then that's when the BSOD appear. I tried using system restore in safe mode but the restore points are gone and I can't use restore points too. Please I need help! I follow this > Blue Screen of Death (BSOD) Posting Instructions but when I run the SF_Diagnostic_Tool.exe there's no folder appearing in the desktop, I'm currently in safe mode and this information all I had:


    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 1000007e
    BCP1: C0000005
    BCP2: 8D2630C2
    BCP3: 80786680
    BCP4: 80786260
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\082413-25796-01.dmp
    C:\Users\userX\AppData\Local\Temp\WER-32796-0.sysdata.xml

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    I'll try using the SF_Diagnostic_Tool.exe but I don't what's the problem, there's no folder showing up.
      My Computer
    Quote Quote

  3. Northernsoul55
    Posts : 2,014
    Windows 7 Professional 64bit
       New #2

    Hi KEI,

    Please navigate to:

    C:\Windows\Minidump and post up the .dmp files located in that folder.

    cheers

    Dave
      My Computer
    Quote Quote

 

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