BSOD Hibernate causing problem , InspironN5520 i7

S

sydjunaidshah

New member
HI sir , I 've recently bought inspiron 5520, i7...that comes with Ubuntu .. I need 2 different O.S so I've delete the Ubuntu and install Windows 7 professional.. I've used that system for 6 -7 months with fine working and hibernate was OK ..but after 7 months i've tried to hibernate and suddenly when i click on hibernate the screen got black for about 30 mins and after which the system displayed the welcome LOGON screen ..and when i log on..the desktop appeared such that as that is appeared without graphics driver ... and with this error



..............................................................
WINDOWS HAS RECOVERED FROM UNEXPECTED SHUTDOWN
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 1000009f
BCP1: 0000000000000004
BCP2: 0000000000000258
BCP3: FFFFFA8007315B50
BCP4: FFFFF80000B9C3D0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\090313-12651-01.dmp
C:\Users\Junaid\AppData\Local\Temp\WER-125612-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?link...8&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
..........................................................

also I've seen that , with this all , if i hibernate or restart the sytem then my system do the same thing and stuck for about 30 mins, ....

after it I've unintall the AMD drivers and install the latest and most appropriate ... but the problem is still there ..

I frequently use hibernate coz i have to do different work so i cant again and again reopen the apps at windows start....
.................

also I think that I've installed an application after that this problem is appeared...before this.. my pc was ok with hibernate... now I wont know that software that doesnt allow to save its state and hibernate ..and causing problem...kindly ALSO tell me a free software that will also help me in this regards...

Also I was previously installed Oracle WebCenter Portal development framework that require alot of software packages to install ..for example JVMs/Jdeveloper/XE database /UCM/RCU/ and many other..I dont want to freshly installed all the software or windows ...for that problem ..

BEST REGARDS,
Yours Student
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Dell Inspiron
OS
Windows 7 Professional x64
CPU
Core i7
Motherboard
Intel
Memory
8GB
Graphics Card(s)
1 gb Internal (intel shared graphics) , I gb external (AMD)
Hard Drives
1 Terabite
Antivirus
Bitdefender Total Security 2012
Browser
Firefox , IE
Your bugchecks pertain to the GPU driver.

Code: 
BugCheck 1000009F, {4, 258, fffffa8007315b50, fffff80000b9c3d0}

Implicit thread is now fffffa80`07315b50
[COLOR=Red][U][B]Probably caused by : atikmdag.sys[/B][/U][/COLOR] ( atikmdag+608a30 )
Code: 
fffff880`03585180  fffff880`050dfa30 atikmdag+0x608a30
fffff880`035851a0  fffff880`050dfa30 atikmdag+0x608a30
fffff880`035851e8  fffff880`04bc2763 atikmdag+0xeb763
fffff880`03585218  fffff880`04bc309f atikmdag+0xec09f
fffff880`03585238  fffff880`04bc30a9 atikmdag+0xec0a9
fffff880`03585260  fffff880`04ad7000 atikmdag
fffff880`03585268  fffff880`04bcf358 atikmdag+0xf8358
fffff880`03585298  fffff880`04bcfeb7 atikmdag+0xf8eb7
fffff880`035852a8  fffff880`04bcee32 atikmdag+0xf7e32
fffff880`035852c8  fffff880`04bcee35 atikmdag+0xf7e35
fffff880`03585358  fffff880`04b9bbaf atikmdag+0xc4baf
fffff880`035853a8  fffff880`04b9c2f8 atikmdag+0xc52f8
fffff880`03585408  fffff880`04b9c3a5 atikmdag+0xc53a5
fffff880`03585428  fffff880`100e2719 dxgkrnl!DpReadDeviceSpace+0x219
fffff880`03585438  fffff880`04bbe633 atikmdag+0xe7633
fffff880`03585468  fffff880`04b99a07 atikmdag+0xc2a07
fffff880`03585488  fffff880`04b52f8c atikmdag+0x7bf8c
fffff880`03585498  fffff880`04b01a47 atikmdag+0x2aa47
fffff880`035854b0  fffff800`03adb920 nt!IopNotifyLastChanceShutdownQueueHead
fffff880`035854b8  fffff880`04b1b43b atikmdag+0x4443b
fffff880`035854c8  fffff880`04afe790 atikmdag+0x27790
fffff880`035854f8  fffff880`054cfe23 atikmdag+0x9f8e23
fffff880`03585528  fffff880`047d56e8 atikmpag+0x2f6e8
Code: 
lmvm atikmdag
start             end                 module name
fffff880`04ad7000 fffff880`05575000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        [COLOR=Red][U][B]Mon Mar 05 10:47:07 2012[/B][/U][/COLOR] (4F547D8B)
    CheckSum:         00A40390
    ImageSize:        00A9E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
The driver is very old, download and update to latest release from you OEM website.
Code: 
[URL="http://www.dell.com/support/drivers/us/en/19/DriverDetails/Product/inspiron-15r-5520?driverId=3WKM7&osCode=W764&fileId=3147193857&languageCode=en&categoryId=VI"]AMD Graphics Driver[/URL] | Recommended | 2/21/2013 | 8.933.3.4000, A04



Install your Chipset driver.
Code: 
SM Bus Controller    PCI\VEN_8086&DEV_1E22&SUBSYS_056A1028&REV_04\3&11583659&0&FB    The drivers for this device are not installed.




Update with the results!
 

My Computer

Computer type
PC/Desktop
OS
Windows 10
CPU
Intel Core i5 3570K
Motherboard
Asus P8Z77V-PRO
Memory
16GB 1600Mhz G.Skill
Graphics Card(s)
Gigabyte GTX 970 G1-Gaming
PSU
Seasonic 1000W Platinum
Case
Fractal Design Define R4
Cooling
Noctua NH-D14
Sir I've already updated the latest drivers for AMD and I've done the chipset install that you've provided ..but still when i click on HIBERNATE the screen got black as that of sleep and when i rotate the mouse ..windows logon screen is appeared... with locket account ..
I think its due to some software that i've installed 4-6months before .. and the system is unable to save the state of the application and so cant complete the saving process and wont HIBERNATE ...Sir kindly tell me any free software that tell me the states of current installed applications with some detail to sort out the problem
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Dell Inspiron
OS
Windows 7 Professional x64
CPU
Core i7
Motherboard
Intel
Memory
8GB
Graphics Card(s)
1 gb Internal (intel shared graphics) , I gb external (AMD)
Hard Drives
1 Terabite
Antivirus
Bitdefender Total Security 2012
Browser
Firefox , IE

My Computer

Computer type
PC/Desktop
OS
Windows 10
CPU
Intel Core i5 3570K
Motherboard
Asus P8Z77V-PRO
Memory
16GB 1600Mhz G.Skill
Graphics Card(s)
Gigabyte GTX 970 G1-Gaming
PSU
Seasonic 1000W Platinum
Case
Fractal Design Define R4
Cooling
Noctua NH-D14
Sir add or remove programs doesn't tell the program that causing a problem .. I have to hibernate my system ..and Its not working ..

yess the is problem consistent, evenever i click on hibernate it wont hibernate ..


kindly resolve my issue
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Dell Inspiron
OS
Windows 7 Professional x64
CPU
Core i7
Motherboard
Intel
Memory
8GB
Graphics Card(s)
1 gb Internal (intel shared graphics) , I gb external (AMD)
Hard Drives
1 Terabite
Antivirus
Bitdefender Total Security 2012
Browser
Firefox , IE
sydjunaidshah said:
Sir I've already updated the latest drivers for AMD and I've done the chipset install that you've provided ..but still when i click on HIBERNATE the screen got black as that of sleep and when i rotate the mouse ..windows logon screen is appeared... with locket account ..
I think its due to some software that i've installed 4-6months before .. and the system is unable to save the state of the application and so cant complete the saving process and wont HIBERNATE ...Sir kindly tell me any free software that tell me the states of current installed applications with some detail to sort out the problem
Click to expand...
Isn't that how Hibernate is supposed to work?
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home Built Desktop By DataTech
OS
Windows 7 Ultimate X64 SP1
CPU
Intel i5-2550K, Differing ~4.4-4.8GHz No built in GPU
Motherboard
ASUS P8Z68-V PRO/GEN3
Memory
16GB G.Skill Sniper 1866MHz @ 2133MHz 2x8GB
Graphics Card(s)
ASUS GTX650TIB-DC2OC-2GD5, (650TI Boost)
Sound Card
Onboard Realtek 5-1
Monitor(s) Displays
Samsung P2570HD
Screen Resolution
1920x1080
Hard Drives
Samsung 840 Pro 256GB SSD for OS, 500GB Seagate Constellation (Enterprise drive) for Data
PSU
Corsair HX650W
Case
Inwin Dragon Rider
Cooling
Hyper 212 EVO w/two Noctua fans, push-pull, @1300 RPM
Keyboard
E-Z Eyes, bright yellow keys with large characters
Mouse
steelseries SENSEI Laser Pro Gaming
Internet Speed
48-51Mbs Mbs down, 11 Mbs up Xfinity Cable
Antivirus
Norton Internet Security 2013
Browser
IE 10, Opera, Pale Moon if needed
Other Info
4 case fans, LG BluRay-RE, ASUS DVD-RW, Mr. Fusion power supply, 1.21 gigawatts.
HIBERNATE SAVE ALL the running programs state and Shutdown ..and onResume it resumes all the previous running programs ..

my system behave like SLEEP and on resume it Report an unexpected shut down ONLY WHEN --if AMD DEVICE drivers are installed ...otherwise IT just wount hibernate and lock the Desktop...
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Dell Inspiron
OS
Windows 7 Professional x64
CPU
Core i7
Motherboard
Intel
Memory
8GB
Graphics Card(s)
1 gb Internal (intel shared graphics) , I gb external (AMD)
Hard Drives
1 Terabite
Antivirus
Bitdefender Total Security 2012
Browser
Firefox , IE
sydjunaidshah said:
HIBERNATE SAVE ALL the running programs state and Shutdown ..and onResume it resumes all the previous running programs ..

my system behave like SLEEP and on resume it Report an unexpected shut down ONLY WHEN --if AMD DEVICE drivers are installed ...otherwise IT just wount hibernate and lock the Desktop...
Click to expand...

Hi sydjunaidshah,

I have checked the crash dump files and they all indicate to the atikmdag.sys and I believe you have updated the video driver as well.

I understand system doesn't hibernate, first of all try cleaning the startup and check if any of the background software is causing this issue:

http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

Also, disconnect the system from any wireless and wired network on the system and check again if the system hibernates.

Keep us posted with the results so we can advise you further.
 

My Computer

Computer type
PC/Desktop
OS
Winndows 7 32 bit
Sir I've checked the Clean Boot as well as unplugging my system from internet ...also I've change what the power button do and Change it to..when i press Power button.. system should go to HIBERNATE .. but unfortunately with all this tries When i press the HIBERNATE BUTTON ..the system just turn off the display and when i move the mouse the system shows the log on screen with the LOCKED Account when when i log on no error appeared ...

also I've created a mini dump but the folder shows C:\Windows\Minidump (7-8 .dmp file )...kindly tell me what to do and how these DUMP file can b helpful to me ....

files containing dumps are also not allowing to upload and cant allow zip /// how do i upload these dump to you

ALSO I REPEAT .. i think the system wont hibernate due to some software that doesn't allow to save the state and the HIBERNATION process could be interrupted or also that might be the case that any software installed causing problem with AMD driver to Crash
 
Last edited:

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Dell Inspiron
OS
Windows 7 Professional x64
CPU
Core i7
Motherboard
Intel
Memory
8GB
Graphics Card(s)
1 gb Internal (intel shared graphics) , I gb external (AMD)
Hard Drives
1 Terabite
Antivirus
Bitdefender Total Security 2012
Browser
Firefox , IE

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home Built Desktop By DataTech
OS
Windows 7 Ultimate X64 SP1
CPU
Intel i5-2550K, Differing ~4.4-4.8GHz No built in GPU
Motherboard
ASUS P8Z68-V PRO/GEN3
Memory
16GB G.Skill Sniper 1866MHz @ 2133MHz 2x8GB
Graphics Card(s)
ASUS GTX650TIB-DC2OC-2GD5, (650TI Boost)
Sound Card
Onboard Realtek 5-1
Monitor(s) Displays
Samsung P2570HD
Screen Resolution
1920x1080
Hard Drives
Samsung 840 Pro 256GB SSD for OS, 500GB Seagate Constellation (Enterprise drive) for Data
PSU
Corsair HX650W
Case
Inwin Dragon Rider
Cooling
Hyper 212 EVO w/two Noctua fans, push-pull, @1300 RPM
Keyboard
E-Z Eyes, bright yellow keys with large characters
Mouse
steelseries SENSEI Laser Pro Gaming
Internet Speed
48-51Mbs Mbs down, 11 Mbs up Xfinity Cable
Antivirus
Norton Internet Security 2013
Browser
IE 10, Opera, Pale Moon if needed
Other Info
4 case fans, LG BluRay-RE, ASUS DVD-RW, Mr. Fusion power supply, 1.21 gigawatts.
kindly review the attached zipfile
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Dell Inspiron
OS
Windows 7 Professional x64
CPU
Core i7
Motherboard
Intel
Memory
8GB
Graphics Card(s)
1 gb Internal (intel shared graphics) , I gb external (AMD)
Hard Drives
1 Terabite
Antivirus
Bitdefender Total Security 2012
Browser
Firefox , IE
Nothing new in that file as it is the same as uploaded before, please upload a newly created instance.
 

My Computer

Computer type
PC/Desktop
OS
Windows 10
CPU
Intel Core i5 3570K
Motherboard
Asus P8Z77V-PRO
Memory
16GB 1600Mhz G.Skill
Graphics Card(s)
Gigabyte GTX 970 G1-Gaming
PSU
Seasonic 1000W Platinum
Case
Fractal Design Define R4
Cooling
Noctua NH-D14
Last edited:

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Dell Inspiron
OS
Windows 7 Professional x64
CPU
Core i7
Motherboard
Intel
Memory
8GB
Graphics Card(s)
1 gb Internal (intel shared graphics) , I gb external (AMD)
Hard Drives
1 Terabite
Antivirus
Bitdefender Total Security 2012
Browser
Firefox , IE
sydjunaidshah said:
Brink said:
Hello Sydjunaidshah,

You could now upload the small memory dump file to your BSOD thread at the link below for them to use to help you with.

http://www.sevenforums.com/bsod-hel...bernate-causing-problem-inspironn5520-i7.html

I hope your issue will get sorted soon. :)
Click to expand...


Sir I've already uploaded the required stuff as described n BSOD...kindly review and suggest me a solution to it..ALSO MINI DUMP FILE wont allow me to ZIP or Upload these files to internet ..
Click to expand...

Hi sydjunaidshah,

File you have uploaded is still old and shows the last crash happened on the system on 03/09/2013. If the crash happened after this date as well then kindly upload the recent file.

Also, regarding the hibernation issue please remove both the video drivers from the system and then restart.

Once system is restarted kindly update both of the drivers from the link below:

Intel

AMD

Also, it seems chipset driver is not loaded properly on the system. Kindly post a screenshot of the device manager. Check this link if you need help:

http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

Keep us posted with the results so we can advise you further.
 

My Computer

Computer type
PC/Desktop
OS
Winndows 7 32 bit
here is the new file
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Dell Inspiron
OS
Windows 7 Professional x64
CPU
Core i7
Motherboard
Intel
Memory
8GB
Graphics Card(s)
1 gb Internal (intel shared graphics) , I gb external (AMD)
Hard Drives
1 Terabite
Antivirus
Bitdefender Total Security 2012
Browser
Firefox , IE
Sir when i follow the clean boot proces ..and my problem was not resolved after it.. then I Restore it to the NORMAL MODE option in MSCONGIG ..when I apply it shows me this error View attachment 285609


as you said that I've updated teh driver AMD and Intel from the link you provided but these errors are appeared..first of all when i tried to install Intel driver (NOW) its shows me that minimum requirement is missing View attachment 285606and also when i restarted the sytem with amd installed you can see the DEVICE MANAGER that shows yellow icon on AMD ..View attachment 285605
 
Last edited:

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Dell Inspiron
OS
Windows 7 Professional x64
CPU
Core i7
Motherboard
Intel
Memory
8GB
Graphics Card(s)
1 gb Internal (intel shared graphics) , I gb external (AMD)
Hard Drives
1 Terabite
Antivirus
Bitdefender Total Security 2012
Browser
Firefox , IE
We need to get a broader view of the system, Please provide all the files the SFDT generates, even if that means
letting the process run for 30 minutes or more until the collecting of the files is complete.
I ask this because, again no new dumps were created or uploaded.
 

My Computer

Computer type
PC/Desktop
OS
Windows 10
CPU
Intel Core i5 3570K
Motherboard
Asus P8Z77V-PRO
Memory
16GB 1600Mhz G.Skill
Graphics Card(s)
Gigabyte GTX 970 G1-Gaming
PSU
Seasonic 1000W Platinum
Case
Fractal Design Define R4
Cooling
Noctua NH-D14
sydjunaidshah said:
Sir when i follow the clean boot proces ..and my problem was not resolved after it.. then I Restore it to the NORMAL MODE option in MSCONGIG ..when I apply it shows me this error View attachment 285609


as you said that I've updated teh driver AMD and Intel from the link you provided but these errors are appeared..first of all when i tried to install Intel driver (NOW) its shows me that minimum requirement is missing View attachment 285606and also when i restarted the sytem with amd installed you can see the DEVICE MANAGER that shows yellow icon on AMD ..View attachment 285605
Click to expand...

Hi sydjunaidshah,

It should be able to update the drivers on the system. As I have confirmed model number for your video cards from the msinfo32 file uploaded by you.

Please create a different username and then try to update the same and let us know the results:

http://www.sevenforums.com/tutorials/181024-user-account-create.html

Also, make sure that you select grab all and then upload the zipped file:

http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

Kindly update your system specs here by following this.

Keep us posted with the results so we can advise you further.
 

My Computer

Computer type
PC/Desktop
OS
Winndows 7 32 bit
Sir the link provided by u for intel rivers are not compatible View attachment 285679 I think the right one is Video_Driver_3WKM7_WN_8.933.3.4000_A04 that was i using previously ..
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Dell Inspiron
OS
Windows 7 Professional x64
CPU
Core i7
Motherboard
Intel
Memory
8GB
Graphics Card(s)
1 gb Internal (intel shared graphics) , I gb external (AMD)
Hard Drives
1 Terabite
Antivirus
Bitdefender Total Security 2012
Browser
Firefox , IE
kindly review my new uploaded file
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Dell Inspiron
OS
Windows 7 Professional x64
CPU
Core i7
Motherboard
Intel
Memory
8GB
Graphics Card(s)
1 gb Internal (intel shared graphics) , I gb external (AMD)
Hard Drives
1 Terabite
Antivirus
Bitdefender Total Security 2012
Browser
Firefox , IE
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