BSOD: Installed new Hard Drive on PC

ITsavvy · 12 Sep 2013

Hello,

I had a use who had a hard drive failure a week ago, so I sent him one with the same OS installed on it from our HQ. However, he has already had a BSOD on it. Can you please analyze it so I can get him fixed up? Thanks in advance for your help! Zip file is attached.

Arc · 12 Sep 2013

Apparently the BSOD is caused by Broadcom NetXtreme Gigabit Ethernet driver.

Code:

 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
>[ 16, 3]   0 e1 fffffa80049df050 00000000 fffff80002eda200-fffffa8005fe9220 Success Error Cancel pending
          Unable to load image \SystemRoot\system32\DRIVERS\b57nd60a.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for b57nd60a.sys
*** ERROR: Module load completed but symbols could not be loaded for b57nd60a.sys
 \Driver\b57nd60a    nt!PopSystemIrpCompletion
            Args: 00016600 00000000 00000006 00000005

And the driver is old.

Code:

fffff880`04c00000 fffff880`04c6c000   b57nd60a T (no symbols)           
    Loaded symbol image file: b57nd60a.sys
    Image path: \SystemRoot\system32\DRIVERS\b57nd60a.sys
    Image name: b57nd60a.sys
    Timestamp:        Wed Aug 24 09:11:33 2011 (4E5472ED)
    CheckSum:         000723E8
    ImageSize:        0006C000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Update it from Ethernet NIC Driver Downloads | Broadcom

Let us know the results.

* Is SonicWall NetExtender a must there? At least dont put it at startup.

ITsavvy · 12 Sep 2013

Hello,

Thanks again for your analysis. I updated the driver and disabled the start up of SonicWall NetExtender; he must use it for VPN access but he can manually start it up if he needs it. I'll monitor him today and tomorrow and if not BSOD, we can consider this solved. Thanks!