BlueScreen of Death

Ezu · Oct 5, 2013

I don't know what happened and my computer keeps crashing.
On restart a pop window (checking the problem) and the details are as listed below.
Attached is Ezu zip file as per instruction.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: f4
BCP1: 0000000000000003
BCP2: FFFFFA8009FA82E0
BCP3: FFFFFA8009FA85C0
BCP4: FFFFF8000317D0D0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Thanks
Ezu

YoYo155 · Oct 5, 2013

Hello and welcome to SF

.

The single dumps file in the attached zip doesn't show much apart from a I/O Error which is storage related.

Code:

BugCheck F4, {3, fffffa8009fa82e0, fffffa8009fa85c0, fffff8000317d0d0}

Code:

0xC0000006 STATUS_IN_PAGE_ERROR    The instruction at 0x%08lx referenced memory at 0x%08lx.
The required  data was not placed into memory because of an I/O error status of  0x%08lx.

Other bugchecks were recorded in the system even log which are also storage related;

Code:

STOP 0x0000007A: KERNEL_DATA_INPAGE_ERROR

Code:

[U][B]Usual causes:[/B][/U]  Memory, Paging file corruption, File system, Hard drive,
Cabling, Virus infection, Improperly seated cards,
BIOS, Bad motherboard, Missing Service Pack

Code:

0x0000007a (0xfffff6fb40000148, [COLOR=Blue][U][B]0xffffffffc000000e[/B][/U][/COLOR], 0x0000000002b5a884, 0xfffff68000029000)
0x0000007a (0xfffff6fc400075c0, [COLOR=Blue][U][B]0xffffffffc000000e[/B][/U][/COLOR], 0x00000000963e4860, 0xfffff88000eb8630)
0x0000007a (0xfffff6fc5000c988, [COLOR=Blue][B][U]0xffffffffc000000e[/U][/B][/COLOR], 0x000000019b04f880, 0xfffff8a001931000)
0x0000007a (0xfffff6fc4005b160, [COLOR=Blue][U][B]0xffffffffc000000e[/B][/U][/COLOR], 0x000000008d081be0, 0xfffff8800b62c000)
0x0000007a (0xfffff6fc4005b5b8, [B][COLOR=Blue][U]0xffffffffc00000c0[/U][/COLOR][/B], 0x0000000195ba3be0, 0xfffff8800b6b7000)
0x0000007a (0xfffff6fb800083f8, [COLOR=Blue][U][B]0xffffffffc000000e[/B][/U][/COLOR], 0x00000000687f6880, 0xfffff7000107fff8)
0x0000007a (0xfffff6fb80000000, [COLOR=Blue][B][U]0xffffffffc000000e[/U][/B][/COLOR], 0x00000000545a3880, 0xfffff700000000a0)
0x0000007a (0xfffff6fb41fffd90, [COLOR=Blue][U][B]0xffffffffc000000e[/B][/U][/COLOR], 0x000000020994b884, 0xfffff683fffb2000)
0x0000007a (0xfffff6fc5038c660, [COLOR=Blue][U][B]0xffffffffc000000e[/B][/U][/COLOR], 0x00000001bf80e880, 0xfffff8a0718cc800)
0x0000007a (0xfffff6fc50027458, [COLOR=Blue][U][B]0xffffffffc00000c0[/B][/U][/COLOR], 0x0000000205b7e880, 0xfffff8a004e8b620)
0x0000007a (0xfffff6fc4000a8c8, [COLOR=Blue][B][U]0xffffffffc000000e[/U][/B][/COLOR], 0x0000000031d28860, 0xfffff88001519ca8)

By looking at the second parameter we can tell the NTstatus code:

Code:

[COLOR=Blue][B]0xC000000E[/B][/COLOR] STATUS_NO_SUCH_DEVICE    A device that does not exist was specified.

Code:

[COLOR=Blue][B]0xC00000C0[/B][/COLOR] STATUS_DEVICE_DOES_NOT_EXIST    This device does not exist.

Being that your PC is an OEM not much details are available of core components like the motherboard,
but i do see it's quite old now, 775 socket which leads me to believe that there might be an incompatibility
with SSD's.

Please follow the steps described in this quote:

writhziden said:
If you have an SSD, make sure the following are up to date:

SSD firmware

BIOS Version

Chipset Drivers

Hard disk controller drivers/SATA drivers

If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.

Check Windows for corruption. Run http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html to provide us with the sfcdetails.txt file if errors occur.

Then scan your PC for infections:

Download TDSS-Killer and scan for rootkits.
Download Windows Defender Offline and scan for other types of infections.
Follow this tutorial on how to use the SFC/ SCANNOW tool in Windows.

When did the issues start?

Post back with the results

.

SanDisk Support - SSD Firmware.

Ezu · Oct 5, 2013

This problem started about a month ago.

I ran the sfc /scannow 4 times without errors.
I downlowded TDSS-Killer, scanned the computer, nothing found.
I updated the firmware for ScanDisk SSD.
I updated the intel chipset.
The BIOS is up to date.
I downloaded Windows Defender Offline and scanned my computer, no virus found.
Attached is the sfcdetails.txt file.

So what to do next,
Thanks for the quick response.

YoYo155 · Oct 6, 2013

Thanks for the feedback

.

Upon further investigation I found many entries in the system even log about paging errors
regarding Harddisk2 & Harddisk1, but mainly Harddisk2;

Code:

Event[33203]:
  Log Name: System
  Source: Disk
  Date: 2013-10-01T07:12:14.853
  Event ID: 11
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Ezunkwelle
  Description: 
The driver detected a controller error on \Device\Harddisk2\DR2.

Code:

Event[28648]:
  Log Name: System
  Source: Disk
  Date: 2013-09-19T10:45:03.980
  Event ID: 11
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Ezunkwelle
  Description: 
The driver detected a controller error on \Device\Harddisk1\DR1.

Code:

Event[30684]:
  Log Name: System
  Source: Disk
  Date: 2013-09-26T07:23:21.485
  Event ID: 51
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Ezunkwelle
  Description: 
An error was detected on device \Device\Harddisk2\DR2 during a paging operation.

Code:

Model    Generic External USB Device
Media Type    External hard disk media
Size    465.76 GB (500,105,249,280 bytes)
Partition    Disk #1, Partition #0

Code:

Model    ST310005 28AS USB Device
Media Type    External hard disk media
Size    931.51 GB (1,000,202,273,280 bytes)
Partition    Disk #2, Partition #0

How are the drives connected?
Are they connected directly to the motherboard USB ports at the back?
What is their power source?
How old are the drives?

Please test the disks.

Warning

The Following Method Should NOT Be Performed On An SSD!

Testing the HDD:

Perform a Disk Check | Disk Check
Then Post the results following | THIS METHOD
Download SeaTools for DOS if you don't want to use a CD to test the HDD you can use YUMI – Multiboot USB Creator to create a bootable USB (instructions are found at the bottom of both pages).
If SeaTools for Windows is unable to recognize your HDD visit HDDdiag and follow the instructions.

If SeaTools For DOS does not recognize the drive;
Boot into the BIOS using the *Fxkey.
Look for an entry called SATA Mode (or something similar), it should be set to IDE / AHCI.
It's probably set to AHCI which is why SeaTools doesn't recognize them in the DOS environment.
Set it to IDE then save and exit usually by pressing the F10 key.
Now boot into SeaTools and it should detect the drives.
Start the Long Test and let it run.
Upon completion don't try to boot into Windows as it will only result in a BSOD, go back into the BIOS
and change the SATA setting back to what it was in the first place.

*Popular BIOS access keys.

Ezu · Oct 7, 2013

The drives are connected directly to the motherboard USB ports at the back.
Their power source is the wall socket.
They are about 4 years old.
Attached are the Disk Check results.
Thanks for helping out.

YoYo155 · Oct 7, 2013

Thanks for the update

.
What did Seatools had to say about them?
Have you had any crashes since post #3?

Ezu · Oct 7, 2013

I am yet to use the SeaTools for DOS because of:
1) I have Raid Autodetect/ ACHI and Raid Autodetect ATA and not ACHI/IDE.
2) How do I go back into the SATA setting while still in DOS?

No, I have not had any crash since post #3.

Thanks again for all your help, I am really new at this level of computer use.

YoYo155 · Oct 7, 2013

It's my pleasure

.
I don't understand one thing though.
Why is your SATA mode set to Raid when you only have one SATA interface (internal) drive?
Please post a screenshot of Disk Management.

http://www.sevenforums.com/tutorials/274797-disk-management-post-screen-capture-image.html

Ezu · Oct 7, 2013

I don't have a clue how that happened, all I did was connect the two drives to the computer.
The G drive still has windows xp installed.
Attached is the Disk management screenshot.
Thanks once again for your time.

YoYo155 · Oct 7, 2013

Thanks

My method of handling this kind of situation would be don't touch anything unless it proves to be the issue.
As long as the PC is stable after completing the steps above no need to change anything else,
leave Seatools for now as well.

Leave this thread open for a couple of days and see how things are going

.
Be sure to update in a week or so.

Ezu · Oct 7, 2013

Okay Boss.
You are not only a genius but a very helpful one.
I will do as you directed.
Thanks.

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