BSOD after attempted driver update; use of chrome trigger

electricblue · 15 Oct 2013

My friends PC had a few BSODs for some time now. She never bothered to try and resolve the issue, relying on her laptop instead. I though it was her security software (Norton) so i removed that and that BSOD went away. A few weeks later (first week in August, i think) it returned, but the PC wouldn't boot into normal mode without BSOD, only safe mode. I tried to update the bios in safe mode and when it got to the end of the update it just sat there without fully completing. I tried to close the update and suddenly...BSOD. Afterwards, I got a BSOD everytime i tried to boot into normal mode, and a BSOD everytime i tried to access the internet (using Chrome everytime) in Safe Mode. however, if i didn't try to get online and used the PC, it was just fine. I attempted a system restor, which was successful and as of today, my PC will boot into normal mode for about 5 minutes then BSOD; it will boot into Safe Mode and BSOD when I try to use Chrome but not when I use IE. That's all the info i can remember.

Just by the behavior of my PC only BSOD-ing in safe mode when i try to access chrome but not when i use IE, i think it's Chrome, but i wanted some expert help, just to be sure.

koolkat77 · 16 Oct 2013

Welcome to the Forum.

I would first suggest you remove Norton for testing purposes:

Code:

Start Menu\Programs\Norton Internet Security	Public:Start Menu\Programs\Norton Internet Security	Public
Start Menu\Programs\Norton Online Backup	Public:Start Menu\Programs\Norton Online Backup	Public

Use Revo Uninstaller Free to remove the software.

Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

Information

Opt for Advance Mode while uninstalling. This allows you to remove leftover registry entries of the software.

Microsoft Security Essentials & Malwarebytes Free.

Update and make full scans separately:

Note

Do not start the trial version of MalwareBytes

You may also take a look at: Good & Free System Security Combination

Code:

Start Menu\Programs\PC Help & Tools	Public:Start Menu\Programs\PC Help & Tools	Public

This software is a known cause of BSOD's. The windows 7 operating system does not require these registry cleaning software. They often tune-down rather than tune-up and can wreck the OS beyond repair. Microsoft have improved Windows 7 significantly and it is much better at organising and optimising itself than its predecessors. Check this, this and this thread for evidence. If you feel the need to use a registry cleaning or optimisation software, most of us recommend the use of CCleaner - PC Optimization and Cleaning - Free Download but make sure you back up the registry before making letting ccleaner delete anything. 10 Tips on How to Properly Maintain Your Computer

Virus Check:

Make scans with these tools below:

Application conflict:

Reduce the start-up items. This will help avoid software conflicts:

Please run these tests and report back the results.

1. SFC /scannow to check windows for corruption - SFC /SCANNOW - System File Checker
2. Disk check for errors on the hard drive - Run Disk Check in Windows 7
3. Troubleshoot apps by a clean boot - Performing a Clean Startup
4. Memtest86+ paying attention to part 3 - RAM - Test with Memtest86+
5. Hard drive test from HDD mfg website - Hard Drive Diagnostic Procedure

electricblue · 23 Oct 2013

I ran the Revo program and removed Norton. Thank you!

However, when trying to run 'sfc /scannow' i get the message "Windows Resource Protection could not perform the requested operation."

I also ran the disk check and no problems were found.

I restored my system after my first post and noticed that the BSOD would happen if i tried to install any new program. After following your instructions, I am now going to try and download a few programs like before and see if the BSOD comes back. Thank you for all of your help!

koolkat77 · 23 Oct 2013

You're welcome.Thanks for the update.