several BSOD after startup, tried to fix myself, diagnostic attached

mangpo · 05 Nov 2013

Hello! Thanks for reading through my post :)

So over the last 6 weeks, I have been getting the blue screen a several minutes after start-up. Last week it happened a couple of days in a row. I had a tech come and to my surprise he just ran a virus scan and disabled some start-up items. Next day I had blue screen again and then finally got blue screen with a sharp noise and immediate shut down.

Not knowing what to do....I did the following:

Bought a second HD and installed it. Cloned C Drive.
Was going to do a fresh install but of course had no disks. Got ISO file from Microsoft and burned to disk.
When I rebooted with disk it said there was something wrong with startup and asked if I wanted to recover windows? Anyways, I said yes.

Now when I reboot, I get a Boot Menu each time. Choice between Windows 7 or Windows 7 Home Premium (recovered) - which only works with the installation CD. So far the Windows 7 is working. I am not sure what I did though or why I am getting Boot Menu each time?

My next question is, I have not had the blue screen for two days, but how do I know if I have resolved the problem? What do I need to do next?

Because I didn't know what to do, I did all the things I know how to do hoping one of them was the right thing. Here is a list of what I did:

Updated and ran all anti-virus tools: AVG free, Spybot, Malaware Bytes
Updated drivers from Manufacturer's website
Checked BIOS, there is one update but it's to do with CPU so I just left it as is
Ran a memory check
Checked Memory Dump Configuration - it's set to kernel dump (I have 6GB memory)
Ran Error Checking and Defragged HD
Uninstalled unnecessary programs and ran Disk Clean-Up

I took pictures of a few of my bluescreens but I keep getting an internal server error message (500) when I try to attach them to this post. If you think they would be helpful then I will try again.

Thanks!

koolkat77 · 06 Nov 2013

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable!

BrUsbSer.sys Sun Sep 3 06:53:35 2006 (44FA278F)
Brother MFC USB Serial WDM Driver
Driver Reference Table - BrUsbSer.sys

BrSerIf.sys Sun Sep 3 06:53:36 2006 (44FA2790)
Brother MFC Serial Port Interface WDM Driver
Driver Reference Table - BrSerIf.sys

lmimirr.sys Wed Apr 11 04:32:45 2007 (461C108D)
RemotelyAnywhere Mirror Miniport Driver or LogMeIn Mirror Miniport Driver
Driver Reference Table - lmimirr.sys

teamviewervpn.sys Thu Dec 13 15:22:09 2007 (4760F9C1)
TeamViewerVPN Network Adapter
Driver Reference Table - teamviewervpn.sys

LMIRfsDriver.sys Mon Jul 14 22:26:56 2008 (487B7E50)
RemotelyAnywhere Mirror Miniport Driver or LogMeIn Mirror Miniport Driver
Driver Reference Table - LMIRfsDriver.sys

mwlPSDFilter.sys Tue Jun 2 16:07:30 2009 (4A24F9E2)
EgisTec Inc. Fingerprint Biometrics
Driver Reference Table - mwlPSDFilter.sys

mwlPSDNServ.sys Tue Jun 2 16:07:39 2009 (4A24F9EB)
EgisTec Inc. Fingerprint Biometrics
Driver Reference Table - mwlPSDNServ.sys

mwlPSDVDisk.sys Tue Jun 2 16:15:29 2009 (4A24FBC1)
EgisTec Inc. Fingerprint Biometrics
Driver Reference Table - mwlPSDVDisk.sys

netr28x.sys Fri Jun 19 13:56:06 2009 (4A3B4496)
Ralink RT2860 series Wireless LAN Card (you may have a different manufacturer)
Driver Reference Table - netr28x.sys

To perform a clean install of a driver, follow this tutorial:
- How to Clean Left Over Driver Files with Driver Sweeper

If there are no updates available on those drivers please remove the software with revo uninstaller free.

Revo Uninstaller "Free"
- Use Revo Uninstaller to uninstall stubborn software. Opt for Advance Mode while uninstalling. This allows you to remove leftover registry entries of the software.
  - Link to download: Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

AVG is a frequent cause of BSOD's. Please remove it with its uninstaller. Use Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans separately:

Note

Do not start the trial version of MalwareBytes

Also take a look at: Good & Free System Security Combination

Virus Check:
- Make scans with these tools below:
  - TDSSKiller Rootkit Removal Utility Free Download | Kaspersky Lab US
  - Online Virus Scanner Eset
Application conflict:
- Reduce the start-up items. This will help avoid software conflicts:
  - Remove Startup Programs in Windows 7
  - Clean Startup in Windows 7

System File Checker
- The SFC /SCANNOW Command - System File Checker scans the integrity of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible. If you have modified your system files as in theming explorer/system files, running sfc /scannow will revert the system files to it's default state.
  - Link to full tutorial: SFC /SCANNOW Command - System File Checker
Run Disk Check in Windows 7
- Run this on your Hard Drive(s). This will show you how to run Check Disk or chkdsk in Windows 7 to check a selected hard disk for file system errors and bad sectors on it. With both boxes checked for all HDDs and with Automatically fix file system errors. Post back your logs for the checks after finding them using Check Disk (chkdsk) - Read Event Viewer Log
  - Link to full tutorial: Disk Check

Test and Diagnose RAM issues with MEMTEST86+
- Pay close attention to Part 3 of the tutorial "If you have errors". Take the test for at least 7-10 passes. It may take up to 22 passes to find problems.
  - Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold. RAM - Test with Memtest86+

Check for heating issues using Speccy or HWmonitor
- HWMonitor CPUID - System & hardware benchmark, monitoring, reporting
- Speccy - System Information - Free Download
  - Please upload a summary tab using Speccy. Screenshots and Files - Upload and Post in Seven Forums

Follow this:

Arc said:

Code:

nvlddmkm.sys        Wed Oct 23 12:21:50 2013 (52676AFE)

Lately we have experienced some issues with the latest driver. Install the 314.22 WHQL only.

Uninstall All nvidia items in Control Panel > Programs and features
- 3D Vision Control Driver
- 3D Vision Driver
- Graphics Driver
- HD Audio Driver
- PhysX
- nvidia Update
(Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
Now follow Drivers - Clean Left over Files after Uninstalling
Boot normally now. Go to Drivers - Download NVIDIA Drivers, Download 314.22 WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:

Let us know the results.

Keep us posted.

mangpo · 06 Nov 2013

Thanks for taking the time to post all of that! There is certainly a lot there to keep me busy.

I have attached the file for the Check Disk Log.

mangpo · 07 Nov 2013

Tested RAM, no errors
Ran System File Checker, no integrity violations. Log attached.

Please clarify: updating drivers - I have latest brother drivers for my printer installed, LogMeIn and Teamviewer were just installed recently, I updated driver for LAN from manufacturer within the last week, and Egis I think I can just uninstall. I am not looking for a make work project, so are you suggesting that I do a clean reinstall of the same drivers using the Drive Sweeper?

mangpo · 07 Nov 2013

ok, I have finally completed everything on the list, with the exception of the list of older drivers you mentioned.
I did the Nvidia uninstall, used the Display Driver Uninstall, etc.
Set up anti-virus programs as recommended.
All scans were clean.
Reduced start-up items and figured out how to get rid of boot menu at start-up while I was there =)
I have attached the summary from Speccy.
I will mark this thread as solved.
Thanks for your help.
Deb

mangpo · 09 Dec 2013

I was bsod-free for one month. Happened today same as before. I have attached a picture of the screen. Can someone help me figure out what is at the root of the problem here?

Thanks!

koolkat77 · 09 Dec 2013

Upload the newest dumps please.

mangpo · 09 Dec 2013

SF Diagnostic Report attached.
Thanks for reminder =)

mangpo · 17 Dec 2013

Hello?

koolkat77 · 17 Dec 2013

mangpo said:

Hello?

There are no new dumps for me to check.