BSOD while surfing Ebay/Paperback Swap {Refurb Comp}

kardius · 05 Nov 2013

Good Evening,

I recently acquired a Refurb Optiplex. Sadly, I am having some issues with it. It's crashed while doing general web browsing, which is not a good sign as I had hopes to put it to other uses a bit more intensive (Streaming). I was hoping someone could shed some light on what the problem may be.

Thanks for any and all help!

koolkat77 · 06 Nov 2013

Please update the system to Service pack 1: Learn how to install Windows 7 Service Pack 1 (SP1)

System File Checker
- The SFC /SCANNOW Command - System File Checker scans the integrity of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible. If you have modified your system files as in theming explorer/system files, running sfc /scannow will revert the system files to it's default state.
  - Link to full tutorial: SFC /SCANNOW Command - System File Checker
Run Disk Check in Windows 7
- Run this on your Hard Drive(s). This will show you how to run Check Disk or chkdsk in Windows 7 to check a selected hard disk for file system errors and bad sectors on it. With both boxes checked for all HDDs and with Automatically fix file system errors. Post back your logs for the checks after finding them using Check Disk (chkdsk) - Read Event Viewer Log
  - Link to full tutorial: Disk Check

Then update the intel drivers: Driver Reference Table - igdkmd32.sys

Code:

Microsoft (R) Windows Debugger Version 6.2.9200.20512 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\USER\Downloads\Dumps\110513-29952-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16988.x86fre.win7_gdr.120401-1505
Machine Name:
Kernel base = 0x8280c000 PsLoadedModuleList = 0x82954810
Debug session time: Wed Nov  6 07:43:33.959 2013 (UTC + 6:00)
System Uptime: 0 days 0:08:59.457
Loading Kernel Symbols
...............................................................
................................................................
......................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {84a42458, 8fc1d9b0, 0, 2}

*** WARNING: Unable to verify timestamp for igdkmd32.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd32.sys
Probably caused by : igdkmd32.sys ( igdkmd32+119b0 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: 84a42458, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: 8fc1d9b0, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 00000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 00000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
igdkmd32+119b0
8fc1d9b0 55              push    ebp

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
8a4d7b74 90195c26 00000116 84a42458 8fc1d9b0 nt!KeBugCheckEx+0x1e
8a4d7b98 90196a45 8fc1d9b0 00000000 00000002 dxgkrnl!TdrBugcheckOnTimeout+0x8d
8a4d7bbc 901c692c 00000000 00000102 86185008 dxgkrnl!TdrIsRecoveryRequired+0xb8
8a4d7c34 901f0944 fffffcfb 00008640 00000000 dxgmms1!VidSchiReportHwHang+0x3c0
8a4d7c5c 901f1065 00000000 00000000 00000000 dxgmms1!VidSchiCheckHwProgress+0x68
8a4d7c98 901cd8f0 8a4d7c90 8616ef08 85b76ae8 dxgmms1!VidSchiWaitForSchedulerEvents+0x1b1
8a4d7d28 901f23c9 86185008 828483f1 86185008 dxgmms1!VidSchiScheduleCommandToRun+0xaa
8a4d7d3c 901f2485 86185008 00000000 86193518 dxgmms1!VidSchiRun_PriorityTable+0xf
8a4d7d50 82a1aad1 86185008 acdd77e7 00000000 dxgmms1!VidSchiWorkerThread+0x7f
8a4d7d90 828cc239 901f2406 86185008 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
igdkmd32+119b0
8fc1d9b0 55              push    ebp

SYMBOL_NAME:  igdkmd32+119b0

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: igdkmd32

IMAGE_NAME:  igdkmd32.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a01d354

FAILURE_BUCKET_ID:  0x116_IMAGE_igdkmd32.sys

BUCKET_ID:  0x116_IMAGE_igdkmd32.sys

Followup: MachineOwner
---------

0: kd> lmvm igdkmd32
start    end        module name
8fc0c000 90109000   igdkmd32 T (no symbols)           
    Loaded symbol image file: igdkmd32.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd32.sys
    Image name: igdkmd32.sys
    Timestamp:        Thu May 07 00:13:40 2009 (4A01D354)
    CheckSum:         0048DF97
    ImageSize:        004FD000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4