Solved BSOD Randomly, STOP: 0x000000F4 Error

Slothalicious · Nov 13, 2013

Hello,
The past few weeks I've been having a lot of troubles with my computer. The main one is that my computer BSOD's randomly then when it tries to boot up again the SSD doesn't appear in the boot device list and it doesn't boot. Then if you wait a while it sometimes works and it sometimes doesn't.
The full error is:
STOP: 0x000000F4 (0x0000000000000003, 0xFFFFFA8006F36060, 0xFFFFFA8006F36340, 0xFFFFF80002F7F7B0)
Specs (Dell XPS 9000):
Intel Core i7 975 Extreme 3.33ghz
Samsung 128gb 840 Pro Solid State Drive (Has OS on)
640GB SATA Hard drive
Gigabyte GTX 650 Ti 2gb OC
6GB DDR3 RAM
Dell X58 Motherboard

What can I do?
Thanks,
Lachy

Arc · Nov 13, 2013

Hi Slothalicious.

Make it sure that the Samsung 840 PRO Series SSDis running with the up-to-date firmware.
:ar: Samsung SSD (Solid State Drive) 840 series | Samsung SSD Website

Also if possible, try to update the BIOS, as SSDs need updated BIOS and firmware to run properly.

Let us know the result.
_____________________________________________________________________________________

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck F4, {3, fffffa8007427b30, fffffa8007427e10, fffff80002de0db0}

----- ETW minidump data unavailable-----
Probably caused by : csrss.exe

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

CRITICAL_OBJECT_TERMINATION (f4)
A process or thread crucial to system operation has unexpectedly exited or been
terminated.
Several processes and threads are necessary for the operation of the
system; when they are terminated (for any reason), the system can no
longer function.
Arguments:
Arg1: 0000000000000003, Process
Arg2: fffffa8007427b30, Terminating object
Arg3: fffffa8007427e10, Process image file name
Arg4: fffff80002de0db0, Explanatory message (ascii)

Debugging Details:
------------------

----- ETW minidump data unavailable-----

PROCESS_OBJECT: fffffa8007427b30

IMAGE_NAME:  csrss.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MODULE_NAME: csrss

FAULTING_MODULE: 0000000000000000 

PROCESS_NAME:  csrss.exe

EXCEPTION_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.

BUGCHECK_STR:  0xF4_IOERR

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`025f60e8 fffff800`02e65982 : 00000000`000000f4 00000000`00000003 fffffa80`07427b30 fffffa80`07427e10 : nt!KeBugCheckEx
fffff880`025f60f0 fffff800`02e130ab : ffffffff`ffffffff fffffa80`0797daf0 fffffa80`07427b30 fffffa80`07427b30 : nt!PspCatchCriticalBreak+0x92
fffff880`025f6130 fffff800`02d96698 : ffffffff`ffffffff 00000000`00000001 fffffa80`07427b30 00000000`00000008 : nt! ?? ::NNGAKEGL::`string'+0x17ad6
fffff880`025f6180 fffff800`02adc8d3 : fffffa80`07427b30 fffff800`c0000006 fffffa80`0797daf0 00000000`00ac0c60 : nt!NtTerminateProcess+0xf4
fffff880`025f6200 fffff800`02ad8e70 : fffff800`02b2911f fffff880`025f6b78 fffff880`025f68d0 fffff880`025f6c20 : nt!KiSystemServiceCopyEnd+0x13
fffff880`025f6398 fffff800`02b2911f : fffff880`025f6b78 fffff880`025f68d0 fffff880`025f6c20 00000000`00ac1800 : nt!KiServiceLinkage
fffff880`025f63a0 fffff800`02adccc2 : fffff880`025f6b78 00000000`00011734 fffff880`025f6c20 00000000`00ac12d8 : nt! ?? ::FNODOBFM::`string'+0x49974
fffff880`025f6a40 fffff800`02adb83a : 00000000`00000000 000007fe`fda9d89c 00000000`77c42401 00000000`00011734 : nt!KiExceptionDispatch+0xc2
fffff880`025f6c20 00000000`77b39c12 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x23a
00000000`00ac1220 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x77b39c12


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0xF4_IOERR_IMAGE_csrss.exe

BUCKET_ID:  X64_0xF4_IOERR_IMAGE_csrss.exe

Followup: MachineOwner
---------

Slothalicious · Nov 13, 2013

Hi,
It's been going fine for about 8 months and is only recent. I've updated the SSD firmware but not the BIOS. I'll try that tomorrow.
Thanks,
Lachy

SandeepP · Nov 13, 2013

Slothalicious said:
Hi,
It's been going fine for about 8 months and is only recent. I've updated the SSD firmware but not the BIOS. I'll try that tomorrow.
Thanks,
Lachy

Hi Lachy,

Kindly update the BIOS of the system from the link below:

Driver Details | Dell US

And, also let us know when you mention the SSD disappears does that mean it disappears from BIOS itself. If possible reseat your SSD to ensure it is properly connected:

ftp://ftp.dell.com/Manuals/all-prod...ktop/studio-xps-9000_service manual_en-us.pdf

Keep us posted with the results so we can advise you further.

Slothalicious · Nov 14, 2013

SandeepP said:
Slothalicious said:

Hi,
It's been going fine for about 8 months and is only recent. I've updated the SSD firmware but not the BIOS. I'll try that tomorrow.
Thanks,
Lachy

Click to expand...

Hi Lachy,

Kindly update the BIOS of the system from the link below:

Driver Details | Dell US

And, also let us know when you mention the SSD disappears does that mean it disappears from BIOS itself. If possible reseat your SSD to ensure it is properly connected:

ftp://ftp.dell.com/Manuals/all-prod...ktop/studio-xps-9000_service manual_en-us.pdf

Keep us posted with the results so we can advise you further.

Hello,
I've updated the SSD firmware and the BIOS firmware. I'll let you know how it goes, and also the SSD does disappear from the BIOS and boot menu.
Thanks,
Lachy

Slothalicious · Nov 14, 2013

Okay so now my computer just blue screened with the error 0x0000007A. What do I do? I've attached the new .zip file.
Thanks,
Lachy

Arc · Nov 14, 2013

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KERNEL_DATA_INPAGE_ERROR (7a)
The requested page of kernel data could not be read in.  Typically caused by
a bad block in the paging file or disk controller error. Also see
KERNEL_STACK_INPAGE_ERROR.
[COLOR=Red]If the error status is 0xC000000E[/COLOR], 0xC000009C, 0xC000009D or 0xC0000185,
[COLOR=Red]it means the disk subsystem has experienced a failure.[/COLOR]
If the error status is 0xC000009A, then it means the request failed because
a filesystem failed to make forward progress.
Arguments:
Arg1: fffff6fc50045cf0, lock type that was held (value 1,2,3, or PTE address)
Arg2: ffffffffc000000e, error status (normally i/o status code)
Arg3: 000000005502e880, current process (virtual address for lock type 3, or PTE)
Arg4: fffff8a008b9e000, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)

Debugging Details:
------------------


[COLOR=Red]ERROR_CODE: (NTSTATUS) 0xc000000e[/COLOR] - [COLOR=SeaGreen]A device which does not exist was specified.[/COLOR]

[COLOR=Red][B]DISK_HARDWARE_ERROR: There was error with disk hardware[/B][/COLOR]

BUGCHECK_STR:  0x7a_c000000e

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff80002b409d2 to fffff80002ad1640

At first make it sure that the SATA/Power cables are properly connected. If so, replace the SATA cables and try to connect to another unused SATA port on the motherboard.

If still it is the same, you need to replace the HDD/SSD.

SandeepP · Nov 14, 2013

Slothalicious said:
Okay so now my computer just blue screened with the error 0x0000007A. What do I do? I've attached the new .zip file.
Thanks,
Lachy

Hi Lachy,

Thanks for providing us this information. I believe it would be better if you swap the cables between the SSD and harddrive.

This would help us isolate if it is an issue with SSD,Cable or the Motherboard.

Keep us posted with the results so we can advise you further.

Slothalicious · Nov 18, 2013

Hello,
I've replaced the SATA cable from the SSD to the Motherboard with another one and it appears to have fixed it. Hasn't happened for a few days now.
Thanks for the help,
Lachy

Arc · Nov 19, 2013

Good to know

Let us know for any further issue.

SandeepP · Nov 19, 2013

Slothalicious said:
Hello,
I've replaced the SATA cable from the SSD to the Motherboard with another one and it appears to have fixed it. Hasn't happened for a few days now.
Thanks for the help,
Lachy

Hi Lachy,

Its great to hear that issue with the system has been resolved to your satisfaction. If you have any queries in future feel free to contacts us.

Solved BSOD Randomly, STOP: 0x000000F4 Error

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