Hard Drive failure to reoccurring BSOD

emfajardo2 · 22 Dec 2013

So I posted here earlier and got some great help, hopefully I can be saved again.

So recently I've been having lots of issues with my hard drive. To keep it short, every now and then it would "disappear" and I'd have to boot from USB. It used to be that I could still access the hard drive when booting into Ubuntu but recently the hard drive would fail to mount.

But now even more annoyingly, I've been getting the BSOD with the following error message after restarting:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: f4
BCP1: 0000000000000003
BCP2: FFFFFA8007DA8B30
BCP3: FFFFFA8007DA8E10
BCP4: FFFFF800033C77B0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\122213-19562-01.dmp
C:\Users\Admin\AppData\Local\Temp\WER-515302-0.sysdata.xml

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This is my last hope before I'll be getting a new laptop as I cannot have this happening in my last year and a half of college when I have a lot of important work to do. I need a laptop that I can rely on. At the same time, I'd prefer not to invest money into this as I'm about to enter the professional world.

Thanks in advance for any help!

Brink · 22 Dec 2013

Hello emfajardo,

Please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions, and post back with the needed information. One of our BSOD experts should be by later when able to further help. :)

emfajardo2 · 22 Dec 2013

Always forget to do that! Haha here it is, thanks:

Attachment 298411

YoYo155 · 23 Dec 2013

Hi emfajardo2 :).

Several files are missing, so I'm not getting the full picture.
Please run the SFDT again and let it run its course it can take 15min at times to collect all the data necessary.
There should be eight files generated not including the dumps.

Regardless, the majority of the bug checks do indeed indicate a failing storage solution, I recommend
backing up any files you can't afford to lose to an external device (or a different internal one) immediately.

Once we will get the rest of the files, thus info of the system, we'll decide the course of action.

emfajardo2 · 23 Dec 2013

Sorry about that, here is the updated file:

Attachment 298475

Thanks for the help!

YoYo155 · 23 Dec 2013

Thanks for the added info :).
I would start by backing up any data before proceeding with testing the HDD.

Warning

The Following Method Should NOT Be Performed On An SSD!

Testing the HDD:

Perform a Disk Check | Disk Check- Scroll down to OPTION TWO of the tutorial and use the /R switch in the CHKDSK command | chkdsk C: /R.
Then Post the Disk Check results following | This Tutorial.
Once back in Windows, download Crystal Disk Info and post a screenshot (multiple shots if you have more than one drive).
Download SeaTools for DOS if you don't want to use a CD to test the HDD you can use YUMI – Multiboot USB Creator to create a bootable USB (instructions are found at the bottom of both pages).
If SeaTools for DOS is unable to recognize your HDD:
Visit HDDdiag and follow the instructions | Or follow the instructions below.

If SeaTools For DOS does not recognize the drive;
Boot into the BIOS using the *Fx key.
Look for an entry called SATA Mode (or something similar), it should be set to IDE / AHCI.
It's probably set to AHCI which is why SeaTools doesn't recognize them in the DOS environment.
Set it to IDE then save and exit usually by pressing the F10 key.
Now boot into SeaTools and it should detect the drives.
Start the Long Test and let it run.
Upon completion don't try to boot into Windows as it will only result in a BSOD, go back into the BIOS
and change the SATA setting back to what it was in the first place.

*Popular BIOS access keys.

Arc said:

Re-seat the sata and power.

Let us know the results.

emfajardo2 · 23 Dec 2013

Alright here are the results:

Attachment 298532

Attachment 298533

And SeaTools passed!

YoYo155 · 24 Dec 2013

Thanks for the update :), those are good news.
Did SeaTools passed the long test?

Did you reseat the SATA data / power (the HDD itself)?
Did you have anymore issues?

emfajardo2 · 24 Dec 2013

Great! And yeah it was the long test.

So the HDD was not detected by the computer per usual and so I did reseat it and it worked. I then had another BSOD and then reset it again and have not had an issue since then.

YoYo155 · 24 Dec 2013

emfajardo2 said:

Great! And yeah it was the long test.

So the HDD was not detected by the computer per usual and so I did reseat it and it worked. I then had another BSOD and then reset it again and have not had an issue since then.

Is the PC still under warranty?
If it is I would consider letting them have a look as it might be the SATA going bad.