BSOD While gaming

ViiperzOMighty · Feb 1, 2014

I recently built my own custom PC specifically for gaming (You may be able to check the specs on my profile on something). I recently got a BSOD and would just like some insight into what's causing it and how I can stop it.
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 1e
BCP1: 0000000000000000
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\020114-6349-01.dmp
C:\Users\Rhys\AppData\Local\Temp\WER-11793-0.sysdata.xml

Brink · Feb 1, 2014

Hello ViiperzOMighty, and welcome to Seven Forums.

Please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions, and post back with the needed information. One of our BSOD experts should be by later when able to further help.

ViiperzOMighty · Feb 1, 2014

Added required files.

YoYo155 · Feb 1, 2014

Unfortunately files are missing, so I'm not getting the full picture.
Please run the SFDT again and let it run its course it can take 15min at times to collect all the data necessary. If you choose to follow OPTION ONE there should be eight files generated not including the dumps.

None the less it appears that the issue is with the mining software you're using,
does the BSOD's happen when it is not running?

Is the GPU(s?) overclocked?
Other possible causes are Kaspersky and/or the AMD GPU drivers, but I would like to start with
cgminer.exe first.

Code:

BugCheck 3B, {c0000094, fffff8801204986e, fffff8800df487c0, 0}

Probably caused by : atikmdag.sys ( atikmdag+9d086e )

EXCEPTION_CODE: (NTSTATUS) 0xc0000094 - {EXCEPTION}  [COLOR=Red][U]Integer division by zero[/U][/COLOR].

PROCESS_NAME:  cgminer.exe

FOLLOWUP_IP: 
atikmdag+9d086e
fffff880`1204986e f7f1            [COLOR=Blue]div     eax,ecx[/COLOR]

2: kd> r @eax
Last set context:
eax=608f3d00
2: kd> r @ecx
Last set context:
ecx=0

ViiperzOMighty · Feb 1, 2014

YoYo155 said:
Unfortunately files are missing, so I'm not getting the full picture.
Please run the SFDT again and let it run its course it can take 15min at times to collect all the data necessary. If you choose to follow OPTION ONE there should be eight files generated not including the dumps.

None the less it appears that the issue is with the mining software you're using,
does the BSOD's happen when it is not running?

Is the GPU(s?) overclocked?
Other possible causes are Kaspersky and/or the AMD GPU drivers, but I would like to start with
cgminer.exe first.

Code:

BugCheck 3B, {c0000094, fffff8801204986e, fffff8800df487c0, 0} Probably caused by : atikmdag.sys ( atikmdag+9d086e ) EXCEPTION_CODE: (NTSTATUS) 0xc0000094 - {EXCEPTION} [COLOR=Red][U]Integer division by zero[/U][/COLOR]. PROCESS_NAME: cgminer.exe FOLLOWUP_IP: atikmdag+9d086e fffff880`1204986e f7f1 [COLOR=Blue]div eax,ecx[/COLOR] 2: kd> r @eax Last set context: eax=608f3d00 2: kd> r @ecx Last set context: ecx=0

Thankyou for the reply. For starters, no my GPU is not overclocked right now. As for blue screening whilst mining, that's never happened. Though I do blue screen if I use "q" to quit CGMiner.

YoYo155 · Feb 1, 2014

ViiperzOMighty said:
Though I do blue screen if I use "q" to quit CGMiner.

This sounds awfully familiar to similar issues I've encountered with regards to a division by zero.

What about?

YoYo155 said:
Unfortunately files are missing, so I'm not getting the full picture.
Please run the SFDT again and let it run its course it can take 15min at times to collect all the data necessary. If you choose to follow OPTION ONE there should be eight files generated not including the dumps.

ViiperzOMighty · Feb 1, 2014

I received this error after running the Diagnostic Tool again.

YoYo155 · Feb 1, 2014

Did you run the tool as an Administrator?

http://www.sevenforums.com/tutorials/11841-run-administrator.html

You can also use OPTION TWO (on the same page).

ViiperzOMighty · Feb 1, 2014

YoYo155 said:
Did you run the tool as an Administrator?

http://www.sevenforums.com/tutorials/11841-run-administrator.html

You can also use OPTION TWO (on the same page).

I was running as an Administrator.

After trying option 2 I've posted the files in this post.

YoYo155 · Feb 1, 2014

Thanks for the added files

.

I feel the issue is with the software itself, but there is no harm in trying the latest driver.
:ar: Please update the GPU driver:

AMD Desktop Graphics

:ar: Look for an update / patch for the mining software.

Afterwards try inducing the same bugcheck by quitting the software and report back.

ViiperzOMighty · Feb 1, 2014

YoYo155 said:
Thanks for the added files .

I feel the issue is with the software itself, but there is no harm in trying the latest driver.
:ar: Please update the GPU driver:

AMD Desktop Graphics

Done. Thankyou for all the help.

YoYo155 · Feb 1, 2014

ViiperzOMighty said:
Done. Thankyou for all the help.

It's my pleasure

.
Just be sure to look at post #10 again as I've added a little more.

ViiperzOMighty · Feb 1, 2014

YoYo155 said:
ViiperzOMighty said:

Done. Thankyou for all the help.

Click to expand...

It's my pleasure .
Just be sure to look at post #10 again as I've added a little more.

No new CGMiner update. AMD Drivers are now up to date. Latest files posted.

YoYo155 · Feb 1, 2014

Did it bugcheck again?, no dumps are present in the file uploaded.
The driver seem to still be Version 13.250.18.0, where on AMD's webpage it reads;

Code:

Display Driver ver. 13.251

Did you install 13.12?

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