Multiple BSOD's caused by ntoskrnl.exe, help!

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  1. Posts : 15
    Windows 7 Ultimate x64
    Thread Starter
       #11

    UPDATE: at pass:4 and no errors.
      My Computer


  2. Posts : 15
    Windows 7 Ultimate x64
    Thread Starter
       #12

    UPDATE: Memtest86 is at 4th pass with no errors.

    EDIT: Apologies for the double post, computer lagged out.
      My Computer


  3. Posts : 15
    Windows 7 Ultimate x64
    Thread Starter
       #13

    Hello Golden, I let the test run over night its now at 11 passes with no errors, what should i do next?
    Last edited by jackageo; 11 Oct 2014 at 17:29. Reason: spelling
      My Computer


  4. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #14

    Please do the following:

    Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
    Driver Verifier - Enable and Disable

    Driver Verifier will cause your computer to run very sluggishly - this is normal. What it is trying to do is force your system to BSOD and isolate the offending driver/s. When it does, reboot, disable driver verifier, reboot as normal and upload the new dmp file/s here.

    I recommend creating a system restore point before turning on driver verifier:
    System Restore Point - Create

    If your system fails to boot to desktop once driver verifier is enabled, turn it off by booting into Safe Mode:
    Safe Mode
      My Computer


  5. Posts : 15
    Windows 7 Ultimate x64
    Thread Starter
       #15

    Okay so after the memtest i didnt have any errors for a few hours, then the laptop started crashing again. I followed the steps and enabled the driver verifier and a BSOD occured within seconds of getting past the login page. Ive attached the DM logger report
      My Computer


  6. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #16

    Code:
    fffff880`033ffb00  00000000`00000000
    fffff880`033ffb08  00000000`0000000b
    fffff880`033ffb10  00000000`00000003
    fffff880`033ffb18  fffff880`060cb68aUnable to load image \SystemRoot\system32\DRIVERS\SynTP.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for SynTP.sys
    *** ERROR: Module load completed but symbols could not be loaded for SynTP.sys
     SynTP+0x1e68a
    fffff880`033ffb20  18a66fa5`1239d1c5
    fffff880`033ffb28  74356bf5`facb55cf
    fffff880`033ffb30  00000000`00000000
    fffff880`033ffb38  00000000`00000000
    fffff880`033ffb40  00000000`00000000
    See if an updated driver is available for the Synaptic Touchpad of the laptop:
    Drivers ? Synaptics

    Please check under Start Menu\Programs\Intel is there an application called Intel Matrix Storage Manager?

    Please do the following:
    1. Click
    2. Right click on "My Computer" icon and click "Manage" on the context menu.
    3. It will open the "Computer Management" window.
    4. Select "Device Manager" in the left pane, It will list all the existing devices up.
    5. Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
    6. Save a screen capture image of this window and upload it here in your next reply.

    Code:
    DAEMON Tools Lite	"c:\program files (x86)\daemon tools lite\dtlite.exe" -autorun	TESLA\JACK	HKU\S-1-5-21-2063627916-269710909-1350529449-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    Uninstall this application - its a well-documented cause of system instability and BSOD.
      My Computer


  7. Posts : 15
    Windows 7 Ultimate x64
    Thread Starter
       #17

    Attached is the screenshot. No such program called Intel Matrix Storage Manager in the programs folder. Synaptics driver was uninstalled and re-installed using the link provided
      My Computer


  8. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #18

    OK. Lets monitor for further BSOD - upload the new zip file if you get more BSOD.
      My Computer


  9. Posts : 15
    Windows 7 Ultimate x64
    Thread Starter
       #19

    NOTE: whilst monitoring the device manager, it automatically refreshed and removed the second IDE controller in the list
      My Computer


  10. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #20

    OK. You can close that and just use the system as normal.
      My Computer


 
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