Solved Crashing with either a freeze or a BSOD playing Shadows of Mordor

Birkebusk · Nov 1, 2014

Hi SevenForums

I've written a post ind here a while ago because of BSOD's while playing Diablo 3.

I tried everything during that communication.

They started happening again while playing Shadow of Mordor. Since then i also bought a second monitor and bought new RAM.

I just reinstalled Windows 7 Home Premium x64 on freshly formatted harddrives and once i started playing Shadow of Mordor again, crash! I've played alot of CS:GO and it runs smoothly.

I'm getting really frustrated and tired of this and i'm beginning to think the last resort is to buy a new motherboard, cpu and GPU, since i cant narrow it down to a definitive problem since i've just gotten new RAM.

Can you help me? I've added the SF file.

essenbe · Nov 2, 2014

There are no dumps. That's what we use mostly tp decode. I'll look some moer. Have you made sure to run all the important and recommended Windows Updates. except the graphics driver one? Also, have you been throukd the steps we went through before?

Birkebusk · Nov 2, 2014

I've been through every one of them.

Hmm no dump files? Strange, i'll upload a new file if/when it happens again.

I've just borrowed a gtx 560ti for troubleshooting if its the gpu that makes the error.

essenbe · Nov 2, 2014

If it crtashes, and you have uninstalled all the older drivers and installed the new ones, I would say it is the PSU or the board. This will give you the cleanest uninstall and install.
http://www.sevenforums.com/tutorials/327414-nvidia-drivers-avoid-problems.html

Birkebusk · Nov 2, 2014

So i tested it again with the borrowed card, playing a few games of cs:go and then SoM afterwards. I could play in about 10-15 minutes then it BSOD'ed on me again. I've set my setting ingame via the Geforce Experience app from Nvidia.
Guess it's not the GPU then.

I've uploaded the SF file.

dwarfer66 · Nov 2, 2014

I have a i5 3550, 8 GB G-Skill Ram, GTX 560, and on my unit it plays very well with no errors/problems.

essenbe · Nov 2, 2014

Code:

intelppm
start             end                 module name
fffff880`04bdd000 fffff880`04bf3000   intelppm   (pdb symbols)          c:\symcache\intelppm.pdb\08BB31C0378D48EC8CB513240E096A171\intelppm.pdb
    Loaded symbol image file: intelppm.sys
    Mapped memory image file: c:\symcache\intelppm.sys\4A5BC0FD16000\intelppm.sys
    Image path: \SystemRoot\system32\DRIVERS\intelppm.sys
    Image name: intelppm.sys
    Timestamp:        Mon Jul 13 18:19:25 2009 (4A5BC0FD)
    CheckSum:         0000F4EC
    ImageSize:        00016000
    File version:     6.1.7600.16385
    Product version:  6.1.7600.16385
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        3.7 Driver
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Microsoft Corporation
    ProductName:      Microsoft® Windows® Operating System
    InternalName:     intelppm.sys
    OriginalFilename: intelppm.sys
    ProductVersion:   6.1.7600.16385
    FileVersion:      6.1.7600.16385 (win7_rtm.090713-1255)
    FileDescription:  Processor Device Driver
    LegalCopyright:   © Microsoft Corporation. All rights reserved.

The Processor driver from Windows Update. Weren't you getting that same code before? Are you keeping check of your CPU and GPU temps?

Birkebusk · Nov 3, 2014

Do you want me do do anything about that driver?

I cant remember if the 0x0000009c error was among the errors last time, but it is the same scenario over again.
With my normal videocard (Msi gtx 760 twin frozr 4gb) my temps are fine, both while idle and gaming.
I haven't noticed anything unusual about my cpu temps. I have a Corsair H100i on my cpu in push/pul config.
Thou the card i borrowed maxed out at 78 degrees celcius while playing last night, but then again that was a peak and kept a stable temp between 70-75 depending on the events in game.

I'm using CPUID HWmonitor for my measurements btw.

essenbe · Nov 3, 2014

Try downloading and running this Intel Processor diagnostic test. I don't believe it is the CPU but this will test it and find out for sure. Processors â€” What is the Intel® Processor Diagnostic Tool?

Birkebusk · Nov 3, 2014

CPU passed the test. Is there a way of testing if it's the psu thats the problem? And the motherbord?

essenbe · Nov 3, 2014

Actually, no. There is no test for the Motherboard. The PSU can be checked with a multi meter, but then usually only at idle. What it does under stress I really don't know how. I know there is some equipment that will do it, but it isn't anything we have. Most people use software programs, but they are very unreliable. For example HW monitor shows my +12V as 7.91V at idle, which I know is wrong. My computer would not even boot if that were true.

essenbe · Nov 3, 2014

You can try to borrow another PSU to find out. If you use a known good PSU and still BSOD, logic would seem to be it is the motherboard. That is the best test. OR, even though it is not conclusive, try another PCIe slot on your board. It can tell you that you have a bad slot. But nothing more than that.

Birkebusk · Nov 3, 2014

I will try that if i can find a PSU to try. The PCIe test is easy, i'll put my own card back in since it's not that. I'll let you know my findings!

Birkebusk · Nov 5, 2014

So i tried another PCIe slot and thou it lasted a bit longer before it crashed, it did eventually.
So i went out a bought a new PSU yesterday (Corsair cx750m like the one i have already) and it crashed on me again now (a freeze without a BSOD).

I installed new graphics drives and stuff before trying.

Can we conclude that it probably is the motherboard?

SF file included

essenbe · Nov 5, 2014

The last 2 Dump files list USBPORT.SYS and Intel processor driver again. Both with different codes. Both are Windows updates and both have different stop codes. Before replacing the motherboard, lets try running a memory test. In many cases when you get different stop codes with different causes, the problem can be a memory problem. As much of a pain as it is, it's less of a pain than replacing the motherboard. Please do it this way.

Please Run Memtest86+

Information

Please download from this site only http://www.memtest.org/ in the middle of the page are the Download links, you can download the ISO.zip or the Auto USB Flash Drive installer.zip

Extract the Zip file. If you chose the ISO image, burn it to a CD using Windows Disk Image Burner or any Image burner you may have. If you downloaded the Auto USB installer, extract it, insert your USB 2.0 Flash Drive and take note of the drive letter. Run the installer, select the Flash Drive Letter, check the format box and press next. It will install memtest86+ to a flash drive. You can use either V4.20 or V5.01. Boot from your selected media. If you use V5.01 it will tell you to press certain buttons at the start, please press no buttons. The test will begin on it's own and continue to run until you stop it. It needs to run for 8 complete passes or until you receive an error. If you receive an error, stop the test. Even 1 error is a fail. Each pass tests a different part of the ram and each of the 10 tests in each pass tests something different. It takes a minimum of 8 passes to completely test the ram, more passes are better. It is quite a long test and will take several hours depending on how much ram you have. Due to the time length it is best to run overnight. If you have any questions, please do not hesitate to ask

After that please open a elevated command prompt ( click start, type cmd in the search box, right click on the cmd entry and select run as administrator) in the black box that opens, copy/paste sfc /scannow. If you decide to type it, notice the space between the sfc and the /. It is a system file checker which will scan your system files and attempt to correct any missing or corrupt files. What we want are the results to say windows found no integrity violations. If it says files were found but could not be repaired, close the box, reboot and run it again, after opening the administrative command prompt. You may have to reboot and run it three times for it to repair all system files. If it can't repair them after 3 reboots, let us know.

Birkebusk · Nov 6, 2014

Hmm, i haven't run Memtest yet, but i tried disconnecting my 2nd monitor and playing with just one, and i've been able to play for a while now without any problems.. Does that say anything?

I think i might have forgotten to mention that i bought new identical RAM (8gb) last time i had the problem, so i cant believe its the RAM?

essenbe · Nov 6, 2014

New ram can be bad too. Plus mixing ram can cause problems too, even if it is the same manufacturer and model sometimes.

As far as the monitor, I really don't know unless it was a case of asking too much from the card. Try disabling the one you are using and just use the other one.

Birkebusk · Nov 6, 2014

I'm only using the new pair of RAM because of what you are saying. Like i said, i'm currently using only one monitor.

essenbe · Nov 6, 2014

I only said that about the ram because that is the case sometimes. I didn't say the ram was bad, just to check it and see.

Also, your card is supposed to be able to run 2 monitors. Why it can't I don't know unless the settings were so high, it couldn't deal with them. Or, it could have a bad output port. So, try the other monitor and see if it runs OK by itself. If it won't, try the cable from monitor 1 to monitor 2. See if you have a bad cable. Just switch the cables and see if it is the cable.

Birkebusk · Nov 7, 2014

The monitor switch-around didn't show any difference, no BSOD.

Both my monitors are 144Hz 24", BenQ XL2411T and Asus VG248QE

Solved Crashing with either a freeze or a BSOD playing Shadows of Mordor

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