BSOD - random, BAD_POOL_HEADER error ox00000019


  1. ericmisceli
    Posts : 2
    Windows 7 Home Premium 64 Bit
       New #1

    BSOD - random, BAD_POOL_HEADER error ox00000019


    Friends,

    Looking for your help in resolving a random BSOD occurrence on my desktop computer (windows 7 64 bit).


    • I cannot correlate this issue with a installation of any particular software.
    • It occurs about once a day.The attachment contains two Minidumps. Both have Bug Check String BAD_POOL_HEADER 0x00000019. However one has filenames "hal.dll,ntoskrnl.exe,usbehci.sys" while the other has "hal.dll,ntoskrnl.exe,USBPORT.SYS". I don't know what to conclude from this.
    • I have run memtest86 and it has not flagged any errors.
    • Latest updates pushed my microsoft have been applied.
    • I have attached the "DM Log Collector" logs and also the output WinDbg.



    I first time posting on this forum. Please let me know if I've missed providing any information information.


    Thanks for your help.


    eric
      My Computer
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  3. Laith
    Posts : 2,781
    Windows 10 Pro x64
       New #2

    Firefox is causing the problem. The image name is USBPORT.sys
    I think your problem is that you are downloading files directly to your USB. That maybe causing the BSOD. I know it might sound crazy but it might just be the case.
      My Computer
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  4. ericmisceli
    Posts : 2
    Windows 7 Home Premium 64 Bit
    Thread Starter
       New #3

    Laith,

    It's true that firefox is my default browser.
    However, I have seen BSOD even when I was not using the computer.
    For sure, I was not downloading to a USB drive at the time any of the BSODs ohave ccurred.

    Can you please comment on the two minidumps in attachment I had provided in my first post?
    what's common between the who and what's different? Hoping that this might provide some clues.

    BTW - I have downloaded Speccy. The system temperature is 31 C.

    thanks for your prompt response.

    eric
      My Computer
    Quote Quote

  6. Laith
    Posts : 2,781
    Windows 10 Pro x64
       New #4

    Hmm, If it was not downloading anything than it means one thing:
    The driver port is bad
    Update your USB port drivers.

    I would recommend to update the USB port and some other drivers because they are outdated:

    BrFiltLo Brother USB Mass-Storage 8/6/2006 8:51:06 PM C:\windows\system32\DRIVERS\BrFiltLo.sys
    BrFiltUp Brother USB Mass-Storage 8/6/2006 8:51:02 PM C:\windows\system32\DRIVERS\BrFiltUp.sys
    Brserid Brother MFC Serial Por Kernel 8/6/2006 8:51:11 PM C:\windows\system32\Drivers\Brserid.sys
    BrSerWdm Brother WDM Serial driver Kernel 8/6/2006 8:51:00 PM C:\windows\system32\Drivers\BrUsbMdm.sys
    BrUsbSer Brother MFC USB Serial Kernel 8/9/2006 7:11:02 AM C:\windows\system32\Drivers\BrUsbSer.sys
      My Computer
    Quote Quote

 

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