BSOD when installing battle.net Heroes of the storm alpha via launcher


  1. johny3
    Posts : 26
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
       New #1

    BSOD when installing battle.net Heroes of the storm alpha via launcher


    hi all
    Installed the battle.net program heroes of the storm after getting invited to the alpha this morning and got a bsod first during installation and update of the bnet launcher and then again when trying to install. I did not try to play it during installation.
    nnsstrm.sys
    page_fault_in_nonpaged_area
    stop: 0x00000050 (0xFFFFF8a019c42038, 0x0000000000000000, 0xFFFFF8800474FB90, 0x00000000000000000)

    NNSSTRM.sys - address FFFFF8800474F890 base at FFFFF88004719000

    I attached the log below, noticed that it did not find anything in minidump but thought I had configured windows to do so.

    Thank you ahead of time. I was going to uninstall and reinstall bnet but wanted to see if it was something else first.
    I appreciate the help. I apologize if i forgot anything, the flu is making me not be myself

    Just as an amusing tidbit, the same happened on my laptop. so now 2 pcs
    Last edited by z3r010; 22 Dec 2014 at 11:28. Reason: typo
      My Computer
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  3. Laith
    Posts : 2,781
    Windows 10 Pro x64
       New #2

    There are no dumps in the log
      My Computer
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  4. johny3
    Posts : 26
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       New #3

    neither computer seems to be creating logs, I am not sure why. Will look at it again thanks
      My Computer
    Quote Quote

 

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