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#11
OK. Get Windows 7 fully updated first, then post back here.
Just a quick update. I'm still working on getting the machine restored. I ran the Macrium restore, but that was to a pristine system with nothing on it. Today I loaded all the standard software (browsers, e-mail client, firewall, anti-virus, etc.). Right now, it's restoring from the nightly backup of the user directory. When that's done (it's saying 8-9 days, but I hope that's being conservative), I'll let you know.
Ok. I've got everything restored and installed. I created a new Macrium backup in case the problem recurs.
You still willing to help me figure out what's wrong with the system?
Follow:
1. Log in as administrator, open Windows Explorer and go to C:\Windows\Minidump
2. Delete all .dmp files in that folder
3. Run Driver Verifier as follows:
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
Driver Verifier - Enable and Disable
Driver Verifier will cause your computer to run very sluggishly - this is normal. What it is trying to do is force your system to BSOD and isolate the offending driver/s. When it does, reboot, disable driver verifier, reboot as normal, re-run the DM Log Collector, and upload the new ZIP file here.
I recommend creating a system restore point before turning on driver verifier:
System Restore Point - Create
If your system fails to boot to desktop once driver verifier is enabled, turn it off by booting into Safe Mode:
Safe Mode
I've got Driver Verifier enabled. Should I go ahead and run the game (The Secret World) that crashes the system all the time?
<edit>NM. It crashed almost immediately. I'll get that log file in a minute.</edit>
<edit2>Here it is</edit2>
Last edited by Yippee38; 03 Jan 2015 at 15:03.
ESET is blamed in the .dmp file. Uninstall it. I see you also have Comodo installed - generally you should only ever have one anti-virus product installed since they often will conflict with one another - this may be what is happening here.Code:******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck C4, {83, 9d800, 2800, 9f} *** WARNING: Unable to verify timestamp for em006_64.dat *** ERROR: Module load completed but symbols could not be loaded for em006_64.dat Probably caused by : em006_64.dat ( em006_64+cf6a ) Followup: MachineOwner ---------
Ok. I'll give that a try.
FWIW, I only have the anti-virus part of ESET loaded, and the Firewall part of Comodo installed.
In that case, replace ESET with MSE so you have some antivirus protection - MSE has never been shown to cause a BSOD, which is why I am suggesting it here.