New
#11
Debug Files
Hi Golden. I think I finally have all the files. Let me know what you think. Thank you very much.
Hi Golden. I think I finally have all the files. Let me know what you think. Thank you very much.
The ZIP file is good - thanks.
Code:******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 19, {22, 0, 0, 0} *** WARNING: Unable to verify timestamp for RapportCerberus32_80128.sys *** ERROR: Module load completed but symbols could not be loaded for RapportCerberus32_80128.sys Probably caused by : RapportCerberus32_80128.sys ( RapportCerberus32_80128+61e62 ) Followup: MachineOwner --------- 1: kd> lmvm RapportCerberus32_80128 start end module name 90d4c000 90dbd780 RapportCerberus32_80128 T (no symbols) Loaded symbol image file: RapportCerberus32_80128.sys Image path: \??\C:\ProgramData\Trusteer\Rapport\store\exts\RapportCerberus\baseline\RapportCerberus32_80128.sys Image name: RapportCerberus32_80128.sys Timestamp: Thu Jan 29 20:51:23 2015 (54CA09A3) CheckSum: 0007F63A ImageSize: 00071780 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4Check for an update for Trusteer. If none exists, you may have to consider uninstalling the software.Code:Start Menu\Programs\Trusteer Endpoint Protection Public:Start Menu\Programs\Trusteer Endpoint Protection Public
Please also run the DOS version of the SHORT test and report the outcomes:
SeaTools for DOS and Windows - How to Use
Thanks Golden
I have uninstalled Trusteer and it has stopped the rebooting. Thank you