Random BSOD when playing games.

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  1. Posts : 7
    windows 7 home premium 64 bit
       #1

    Random BSOD when playing games.


    So sometimes when i'm playing, the game crashes and i get a BSOD or the game crashes and when i launch the game again then i get BSOD

    Only new hardware i have are my Crucial 256GB MX100 SSD and Western Digital WD1003FZEX Caviar Black 1TB HDD



    My OS is in Finnish so i cant really copy paste the windows error log but

    042612-18813-01.dmp
    sysdata.xml

    22315-28579-01.dmp
    sysdata.xml

    and eleven problems that look like this

    WD-20120724-2100.dmp- (this number changes in each one)
    sysdata.xml
    WERInternalMetadata.xml

    ----

    I also did a full computer scan with malware bytes, Super Anti-spyware and adwcleaner but they didn't find anything.
      My Computer


  2. Posts : 26,869
    Windows 11 Pro
       #2

    Hello, Dyybe. I'll see if I can help with your problem. You only had 1 dump file,sted 2/23/15 which is what we go by to debug. So, that isn't a lot to go on and a month old.

    Please make sure your system is configured for Small Memory Dumps. Dump Files - Configure Windows to Create on BSOD

    The dump file listed

    Code:
    BugCheck 116, {fffffa800c3da2a0, fffff88003ecc848, 0, 2}
    Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
    Probably caused by : atikmpag.sys ( atikmpag+b848 )
    Followup: MachineOwner

    Code:
    atikmpag
    start             end                 module name
    fffff880`03ec1000 fffff880`03f57000   atikmpag T (no symbols)           
        Loaded symbol image file: atikmpag.sys
        Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
        Image name: atikmpag.sys
        Timestamp:        Thu Nov 20 20:08:54 2014 (546E9EB6)
        CheckSum:         00093077
        ImageSize:        00096000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Please update your Graphics driver and see if it helps any, but I would like you to do it this way.

    I am going to give you some links that will help you get a good clean install and not have any drivers you don't need that will conflict with other drivers. Download a WHQL driver from https://www.sevenforums.com/graphic-c...ndows-7-a.html . Once you have them downloaded, uninstall you current driver from control panel. next clean up any left over drivers from following this tutorial Drivers - Clean Left over Files after Uninstalling and select only ATI Display Drivers. After you have done that and rebooted, install the new driver, only select custom install and install only what you have to. Very few people need most of what they include. You do not need the audio/HDMI drivers as you already have that in your Motherboard drivers. Unless there is some reason you need them, the only thing you really need is the Display Driver. Let us know if that helped any.
      My Computer


  3. Posts : 7
    windows 7 home premium 64 bit
    Thread Starter
       #3

    Well i wrote the BSOD error message down now and it says 0x00000116

    i followed your instruction and i changed the BSOD settings to Small Memory Dumps

    My drivers are the newest ones available but it's possible that something went wrong when i installed them but that was 4 months ago though and the BSOD problems started to occur only a week ago.

    I will install the drivers again tomorrow when i have more time.

    and i made new ZIP with the DM log collector if that helps.

    Thank you
      My Computer


  4. Posts : 26,869
    Windows 11 Pro
       #4

    Dyybe, I looked at the dump file and it said that your graphics driver crashed but did not recover in the allotted time (TDR)

    Code:
    VIDEO_TDR_FAILURE (116)
    Attempt to reset the display driver and recover from timeout failed.
    Arguments:
    Arg1: fffffa800c3da2a0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
    Arg2: fffff88003ecc848, The pointer into responsible device driver module (e.g. owner tag).
    Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
    Arg4: 0000000000000002, Optional internal context dependent data.
    I also saw a lot of errors from WLXTranscoder which I believe is a part of Windows Live Movie Maker. There seems to be several who are having the same problems. If you have any new software about the time this started, please advise me.

    You are getting a lot of errors on a file I can find little about Nimi.exe and it comes from a program named Nimi Visuals, if you are familiar with that

    Also, do you happen to have any Citrix software installed?
      My Computer


  5. Posts : 7
    windows 7 home premium 64 bit
    Thread Starter
       #5

    For some reason windows movie makers crashes when i try to import a MP4 video but after i used WINFF to convert it to MPEG then movie maker worked

    Nimi visuals... i really don't remember installing anything like that and i can't find a program named like that on my computer.

    and no i don't have any Citrix software installed

    Thank you
      My Computer


  6. Posts : 26,869
    Windows 11 Pro
       #6

    Check and make sure you have the latest version of Direct X How to install the latest version of DirectX

    I have seen a couple of reports that if you have a card that only has Direct X 9 and import a MPEG into Windows Movie Maker. Movie Maker will not start or will crash. Your card should support direct X 11 I believe, but checking won't hurt.
      My Computer


  7. Posts : 7
    windows 7 home premium 64 bit
    Thread Starter
       #7

    Hello again

    I followed your instructions and uninstalled my drivers and then re-installed them but now the game crashing is even more frequent

    I also took out my GPU and cleaned but that didn't really do anything...

    My GPU temperatures are also normal, 60C when i'm playing so that shouldn't be a problem either

    and i made a new ZIP with the DM log collector too if that helps.
      My Computer


  8. Posts : 26,869
    Windows 11 Pro
       #8

    The only dump file in the files you uploaded was 022315. The latest error in your MSinfo file was on 3/25/15 and was WXLTranscode which I believe is a Windows Live element.

    The files you uploaded today appear to be the same as you uploaded last time. Please make sure your computer is configured for Small Memory Dumps. Dump Files - Configure Windows to Create on BSOD
      My Computer


  9. Posts : 7
    windows 7 home premium 64 bit
    Thread Starter
       #9

    it is configured for Small Memory Dumps

    My computer BSOD twice today so kinda it's odd that the dumb file doesn't have anything new...

    i attached a picture, it's in Finnish but the settings should be correct
      My Computer


  10. Posts : 26,869
    Windows 11 Pro
       #10

    here is about all I know we can do to get it to create Minidump files.

    Follow these steps:

    1. Configure Windows to create minidumps:
    Dump Files - Configure Windows to Create on BSOD

    2. Set the paging file on C: to be the same size as the physically installed RAM:
    Virtual Memory Paging File - Change

    3. Set the Windows Error Reporting service to MANUAL:
    Services - Start or Disable

    This image has been resized. Click this bar to view the full image. The original image is sized 715x414 and weights 83KB.

    4. Test to see that dump files are created:
    - Open Windows Task Manager
    - Navigate to the Processes tab
    - Right-click on explorer.exe, and click Create Dump File

    This image has been resized. Click this bar to view the full image. The original image is sized 800x501 and weights 244KB.

    - Note the location of the saved file



    - Check that location and confirm that explorer.dmp exists

    This image has been resized. Click this bar to view the full image. The original image is sized 767x406 and weights 56KB.
      My Computer


 
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