BSOD while having a game running or minimized

SomeTrouble · 24 Mar 2015

Hello everyone, I'm new to this forum

Hope you can help me finding the issue about my type of BSOD.I recently reinstalled the windows and I didn't keep older BSODs.....anyway most of the times is PAGE_FAULT_IN_NONPAGED_AREA or ocasionally DRIVER_IRQL_NOT_LESS_OR_EQUAL .I have just one BSOD in my minidump that just happened few minutes ago.

Maybe you can find something in the dump file uploaded here,thank you for understanding.

Gator · 26 Mar 2015

Hello Sometrouble,

Here is a summary of your BSOD

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced.  This cannot be protected by try-except,
it must be protected by a Probe.  Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: fffff900c00eed44, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff9600027779c, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000000, (reserved)

Debugging Details:
------------------


Could not read faulting driver name

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800030c40e0
GetUlongFromAddress: unable to read from fffff800030c4198
 fffff900c00eed44 

FAULTING_IP: 
win32k!GreSetRedirectionSurfaceSignaling+104
fffff960`0027779c f6465c01        test    byte ptr [rsi+5Ch],1

MM_INTERNAL_CODE:  0

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x50

PROCESS_NAME:  dwm.exe

CURRENT_IRQL:  0

This doesn't point to anything specific, there could be several reasons for you to receive this bugcheck. Lets do some troubleshooting to find out if we can fix the issue.

A little more informaiton can be found here
https://msdn.microsoft.com/en-us/lib...or=-2147217396

Lets start by removing McAfee and installing MSE

Uninstall McAfee (Link is direct download)
download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

Install MSE (Then do a full scan)
Microsoft Security Essentials - Microsoft Windows

I would also run Malwarebytes and TDSS Killer
Malwarebytes Anti-Malware Free
Kaspersky TDSSKiller: Detect / Repair TDSS Rookits

Run Memtest86+ > Run for at least 8 passes or upon receiving any errors. If you receive any errors, stop the test, it means your Memory or memory controller is failing
RAM - Test with Memtest86+

Your dump actually holds one clue, it references your video card driver. I see that it is up to date but try updating it again

Code:

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 nvlddmkm+0xcc7bc

If that doesn't help, you may have a faulty video card or controller Run Furmark
Video Card - Stress Test with Furmark

Ensure your Video card is secure to the motherboard, try another PCI slot if available

Another possibility is NTFS file system got corrupted
Run Chkdsk /f /r to detect and repair disk errors. You must restart the system before the disk scan begins on a system partition. If the hard disk is SCSI, check for problems between the SCSI controller and the disk.

Something else I see in your Evenviewer near the time of the crash, it seems your CPU may be overheating.

Code:

Event[1928]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2015-03-24T17:43:27.070
  Event ID: 89
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Valentin-PC
  Description: 
ACPI thermal zone ACPI\ThermalZone\THRM has been enumerated.             
_PSV = 323K             
_TC1 = 4             
_TC2 = 3             
_TSP = 6000ms             
_AC0 = 323K             
_AC1 = 0K             
_AC2 = 0K             
_AC3 = 0K             
_AC4 = 0K             
_AC5 = 0K             
_AC6 = 0K             
_AC7 = 0K             
_AC8 = 0K             
_AC9 = 0K             
_CRT = 393K             
_HOT = 0K             
_PSL - see event data.

If you are overclocking, stop now until we can have a stable system
Check the inside of your PC and ensure there is no dust accumulating
Check the CPU and add more thermal paste if needed
Ensure fans are running as they should and there is no obstruction of airflow

Try the above and report back. We may need to run Driver verifier if we can't find a fix for the problem with just one dump.

SomeTrouble · 28 Mar 2015

Thank you for the reply ,i apreciate your patience to check my problem .Sorry for the late response but i thought no one will answer me

I already tested with furmark ..in extreme burn in test and the max gpu temperature was just 62C .I tested for 20 minutes and nothin happened
Also i don't overclock but my cooler i think it' s the problem.After 5 minutes of CPU stressing it reached 63C so it's pretty bad because im at 7C away from the limit only in 5 mins of testing.I was already thinking on buying a new CPU cooler because i noticed those high temperatures.Also the GPU is new and the ram passed memtest86 for over 10 times (everytime i got the BSOD ,i tested the ram with memtest and it showed no problem). My SSD is 2 weeks old and my HDD is like 4 days old....checkdisk showd no errors, crystaldisk stated that the HDD is Good and the SSD is 100% Good.

Now i'm gonna reinstall the video driver and maybe Delete Mcafee but i don't think the antivirus is the problem,because it worked fine when i had the E2160 CPU the temperature of that didn't pass 45C.After changing the CPU it started BSODing ,so maybe this cooler is not enough for this CPU.I'm thinking to buy an arctic freezer .

I'll try again the CPU stress because i wanna see if it is BSODing during that . I'll report back the information.
I still have a question for you sir, how do you read that detailed BSOD info ,i mean it would help me much if i'd knew that

.

Best regards, Gator I really apreciate the time you wasted trying to troubleshoot my issue.

Gator · 28 Mar 2015

Its not wasted time, every BSOD analysis is a learning experience. You're helping me make money in the future

McAfee has been known to cause BSOD's. If everything was fine before and not now, even with McAfee, its likely that this program isn't causing problems but its easy to remove it just so we can eliminate it outright.

Analyzing BSOD's is not learned overnight but here is a starting point:
BSOD Analysis - Getting Started

and a slew of other threads if you really want to dive deep
https://www.sevenforums.com/crash-lockup-debug-how/

SomeTrouble · 01 Apr 2015

Again i got the same BSOD. I unninstalled mcafee and got MSE.I think this has the same info as the other one ....maybe you can look at it.This time happened when i was shutting down the computer.

SomeTrouble · 02 Apr 2015

Now I got another one (this time SYSTEM_SERVICE_EXCEPTION) .....again when it was shutting down

.Maybe this one will give some more information .Uploaded the new dump

Gator · 02 Apr 2015

Hi Trouble, let me look into your new BSODS

Again near your BSOD your CPU you have a temperature spike that could cause a crash.

Code:

Event[4266]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2015-04-02T13:52:11.850
  Event ID: 89
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Valentin-PC
  Description: 
ACPI thermal zone ACPI\ThermalZone\THRM has been enumerated.             
_PSV = 323K             
_TC1 = 4             
_TC2 = 3             
_TSP = 6000ms             
_AC0 = 323K             
_AC1 = 0K             
_AC2 = 0K             
_AC3 = 0K             
_AC4 = 0K             
_AC5 = 0K             
_AC6 = 0K             
_AC7 = 0K             
_AC8 = 0K             
_AC9 = 0K             
_CRT = 393K             
_HOT = 0K             
_PSL - see event data.

Download HWmonitor and monitor your temps
HWMONITOR | Softwares | CPUID

Did you make sure the inside of the PC is clean with no dust and you made sure your fans are working?

Layback Bear · 02 Apr 2015

Just notice something. May or may not be a problem it's to close to call.

SomeTrouble specs.

PSU Acbel 300W (OEM

That is the very minimum required by the video card specs.
I'm thinking a OEM Dell power supply that old is not going to be able to do the needed power constantly. It probable couldn't when it was new.

GeForce GTX 750 Ti | Specifications | GeForce

Gator · 02 Apr 2015

Layback Bear said:

Just notice something. May or may not be a problem it's to close to call.

SomeTrouble specs.

PSU Acbel 300W (OEM

That is the very minimum required by the video card specs.
I'm thinking a OEM Dell power supply that old is not going to be able to do the needed power constantly. It probable couldn't when it was new.

GeForce GTX 750 Ti | Specifications | GeForce

Good catch Bear.

SomeTrouble · 02 Apr 2015

But man i don't understand .....i tested with FURMARK for 1 hrs nothing strange happened ..i mean fans got louder but during the test it worked fine.After playing for like 6 hrs (wanted to see if it will BSOD) all seemed to be normal and i closed the game ..and let it rest for 10 minutes.After that i wanted to shut down the PC and i had 6 programs in taskbar .When the PC tries to close the programs and shutdown, freezes for 1 second and boom..PAGE_FAULT_IN_NONPAGED_AREA.The 3rd bsod was exactly the same after like 8 hrs of intense activity i'm trying to shutdown ,freezes 1 second before trying to close the programs in the process of shutting down and then boom (again

) SYSTEM_SERVICE_EXCEPTION... it's something strange anyway as soon as possible i'll change the cooler to a Thermaltake one .So I thought it should bluescreen or something ,if the PSU wouldn't be enough, in furmark tests or games but on the other side it bluescreens when it isn't under load.
Have a nice day guys!