Freeze + buzzing sound during Netflix and games, inconsistant.

BaileyM · 02 Apr 2015

This occurs sometimes several times a day, sometimes it does not happen for a few days. It first started in August after I did a fresh install of the OS (had bad malware) and updated the drivers using the CD that came with my computer (Alienware X-51). After about 2 months the problem went away but started again in February. The freeze usually happens within 5-10 minutes of starting up my computer.

Sometimes it is a BSOD and it reboots after a few seconds, usually it is just the frozen screen and buzzing noise, and does not respond to any input.

The problem happens 99% of the time during a video (Netflix) or when playing a game. This might not be meaningful, I use this computer mostly for those tasks.

I have my graphics card up to date, and have tried using Control Panel to automatically update the drivers for my various components. AFAIK I have done everything to update my computer's drivers short of using 3rd party software like DriverUpdate but I have heard that those are scams.

I have run memory diagnostic and it came back clean. I have dusted out the internal components. Any help would be appreciated, thanks.

Golden · 02 Apr 2015

Code:

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*                        Bugcheck Analysis                                    *
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Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c000001d, fffff88004125136, fffff8800a1189e0, 0}

Probably caused by : avgidsdrivera.sys ( avgidsdrivera+34136 )

Followup: MachineOwner
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Replace AVG with MSE for testing.

BaileyM · 02 Apr 2015

Thank you, I have replaced AVG with Microsoft Security Essentials and will update this thread once I know more.

BaileyM · 03 Apr 2015

Unfortunately replacing the antivirus software did not resolve the problem, my computer has again frozen with the buzzing noise.

Golden · 03 Apr 2015

New zip file?

BaileyM · 03 Apr 2015

Here is the latest file:

Golden · 03 Apr 2015

There are no new BSOD .dmp files in the ZIP file.

Attachment 354982

Please do the following:

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
Driver Verifier - Enable and Disable

Driver Verifier will cause your computer to run very sluggishly - this is normal. What it is trying to do is force your system to BSOD and isolate the offending driver/s. When it does, reboot, disable driver verifier, reboot as normal and upload the new dmp file/s here.

I recommend creating a system restore point before turning on driver verifier:
System Restore Point - Create

If your system fails to boot to desktop once driver verifier is enabled, turn it off by booting into Safe Mode:
Safe Mode

BaileyM · 03 Apr 2015

Okay, I will enable that now.

BaileyM · 03 Apr 2015

Part of the problem is that I usually get freezes instead of BSODs. The freezes almost always cause me to have to do a hard reboot to continue. Can driver verifier still help with my issue? Should I re-post this issue in another section?

BugMeister · 03 Apr 2015

- the buzzing leads me to suspect that it may be a sound problem
Q: what soundcard (if any) do you have installed?

- it might be worth removing the sound driver completely,
- then running a cleaner (such as Ccleaner..) to remove any left over "stubs",
- and then downloading the latest sound driver and re-installing it again..

Freeze + buzzing sound during Netflix and games, inconsistant.

Freeze + buzzing sound during Netflix and games, inconsistant.

Thanks