BSOD possibly graphics card or memory related

mortikaye · 12 Apr 2015

Hello.

I've been getting BSODs over the last few weeks with differing messages. Bad pool header, memory management, nvlddmkm.sys and others.

I've had the ram and the graphics cards out and used compressed air to clean the cards and the slots.

I've flashed my bios to a more recent version.

I've ran malwarebytes.

I've removed the graphics driver with DDU and installed a different driver.

Ran memtest and it came back with no errors.

I've done a non destructive reinstall of windows.

I've tried all the above, but am still getting BSODS.

Boozad · 12 Apr 2015

There are no dumps in your logs.
There aren't any .dmp files in your attachment. These are required to analyse the BSODs.

Follow these steps:

1. Configure Windows to create minidumps:
Dump Files - Configure Windows to Create on BSOD

2. Set the paging file on C: to be the same size as the physically installed RAM:
Virtual Memory Paging File - Change

3. Set the Windows Error Reporting service to MANUAL:
Services - Start or Disable

4. Test to see that dump files are created:
- Open Windows Task Manager
- Navigate to the Processes tab
- Right-click on explorer.exe, and click Create Dump File

- Note the location of the saved file

- Check that location and confirm that explorer.dmp exists

mortikaye · 12 Apr 2015

I don't understand why it's not creating dumps.

Write an event to the system log was checked.

What am I doing wrong?

Boozad · 12 Apr 2015

I don't know, have you followed all of the steps above?

mortikaye · 12 Apr 2015

OK, I've done the above and explorer.dmp exists

Boozad · 12 Apr 2015

Next time you receive a BSOD run the Log Collector again and upload the resulting .zip file.

mortikaye · 12 Apr 2015

Will do.

Thank you.

Boozad · 12 Apr 2015

You're welcome.

mortikaye · 13 Apr 2015

Annoyingly my pc hasn't crashed with a BSOD the last day or so. Now it's taken to freezing for 15-20 seconds every minute or so.

Very irritating.

mortikaye · 24 May 2015

I've re-run the log collector and hopefully it has the dump files attached in the zip.

Thanks for taking a look and sorry it's taken me this long to get back to this.