BSOD after installing Adobe Pro DC


  1. Bigblackbunny
    Posts : 1
    Windows 7 Home Premium
       New #1

    BSOD after installing Adobe Pro DC


    The last thing I did on my laptop was installing Adobe Pro DC, and scanned a document. I was about to shut my laptop down for the day, when I got the BSOD.

    I saw a line on the BSOD that said BAD_POOL_HEADER.

    Now, when I try to boot, I get the BSOD every time. Thankfully, I was able to get into safe mode, and find the dump file. I've attached it to this message.

    The laptop is a Gateway NV57H
    OS: Microsoft Windows 7 Home Premium
    Version: 6.1.7601 Service Pack 1 Build 7601
    System Type: x64-based PC
    Processor: Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz, 2 Core(s), 4 Logical Processor(s)
    BIOS Version/Date: Gateway V1.11, 5/24/2011
    SMBIOS Version: 2.7

    Any idea what is wrong? Thanks guys :)
      My Computer
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  3. Golden
    Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       New #2

    Additional information is required.

    1. Download the DM Log Collector application to your desktop by clicking the link below

    DM Log Collector.exe

    2. Run it by double-clicking the icon on your desktop, and follow the prompts.
    3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

      My Computer
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