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#51
Ok, things are running smoothly - no reboots. I'm not sure if this is enough time to be able to declare the problem is with either the hard disk and/or Windows?
To answer your earlier questions:
I did do a factory reset to HP factory condition for sure (1st and 2nd time I re-installed Windows). The 3rd and last time, however, I used a retail version of Windows 7 (not from HP), so it didn't have any of the bloatware delivered with the HP OEM version.Just to clarify: You did run Factory Recovery to reset the PC back to HP Factory condition, correct? This is not the same as a Clean Reinstall because it reinstalls all of the factory bloatware which on HP's is the worst in the industry. These in addition to the duplicate utilities which have better versions built into the OS throttle the OS and can cause numerous problems.
I'm not sure what you mean by "present install" - Windows? If so, then no. The only test I've run without the hard drive is with Peppermint - which is running right now.It may be buried somewhere earlier but have you run the present install without the hard drive attached to test it?
Yes, I did reinstall after uninstalling Norton, but I did not use the Norton Removal tool.Did you run Recovery or reinstall since you uninstalled Norton which was traced to the BSOD's, and did you use the Norton Removal tool?
Originally, months ago, restarts were occurring for my mother in law and she does not know what may have happened to cause them. I figured reintalling Windows would take care of it and after having reinstalled the retail version of Windows 7, I'm not getting BSODs with minidumps anymore, but instead I just get random reboots with the Event 41. So the symptom has changed from BSODs with minidump to just Event 41 with no minidump. It will reboot while nothing's going on, or while doing something -- completely random from my perspective.After exactly doing what did the restarts begin?
Shall I wait longer to determine there is no issue with the hardware? I think it's been about a day and a half. I would say the problem would have shown up by now.
Thanks!