Strange BSODs, Unable to Determine Cause Alone


  1. Posts : 7
    7 Ultimate x64
       #1

    Strange BSODs, Ntoskrnl.exe, Have Not Receive Help Yet


    Occasionally, my entire system will just hang and either be forced to restart, or, very rarely, it will be able to regain control and continue working. I've ran memtest and memtestx86 to determine if the cause is my ram, but both tests showed the ram is working fine. The cause could be my GPU, an ASUS R9 290, but I have already done two RMA's to have the card repaired.

    To get a bit of insight on these BSOD's, my system is very unstable for most games. When running Rust, my system seems to be extremely stable and can run the game for eternity. Whilst watching videos on youtube, the system is somewhat stable, the potential of a crash is still there, but I am free to do as I please for hours. Now, when playing other games, such as: League of Legends, Garry's Mod, Fallout: New Vegas, Bordelands 2, the system is extremely unstable. The most I can get is a few hours and crashing is extremely frequent.

    I have been told that doing a bios update fixes most problems of an unstable system, but my motherboard rejected the latest bios that I tried to use in the update. I am afraid I have nothing left up my sleeve, and thus, must turn to these forums.

    I have used the DM Log Collector program, so the ZIP is attached below. I am hoping to have this problem resolved soon as I must escape this elo hell in League of Legends and reach my true potential: Challenjour.
    Last edited by Levande; 22 Jun 2015 at 13:30.
      My Computer


  2. Posts : 7
    7 Ultimate x64
    Thread Starter
       #2

    So let's go through all that I do know and what I think I know.

    System is somewhat unstable. BSODs are occurring a few times a day and seem to be reducing their occurrence as the days go on.

    When the system crashes, there is not Blue Screen displayed, the system automatically restarts.

    It would appear that Google Chrome could be possibly causing these crashes as I am able to play games for a longer period of time with Google Chrome closed. When it is open, the system will crash more frequently and even crash whilst I am watching videos or looking on various forums.

    Some games retain stability for longer, Rust, World of Warcraft. Other games have some stability to them, League of Legends, Fallout: New Vegas. And other games will almost always crash within the first hour, Garry's Mod, Borderlands 2. So these crashes really depend on a factor. A factor that I do not know because I cannot read these .dmp files and someone has yet to view this thread and read them to me.

    It's really a game of guessing and I am losing.
      My Computer


  3. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #3

    You will do yourself a world of favours by installing a genuine copy of Windows 7, you have an HP PID on a retail Gigabyte motherboard which means your install is counterfeit.
    Code:
    Host Name:                 TURTLE-PC
    OS Name:                   Microsoft Windows 7 Ultimate 
    OS Version:                6.1.7601 Service Pack 1 Build 7601
    OS Manufacturer:           Microsoft Corporation
    OS Configuration:          Standalone Workstation
    OS Build Type:             Multiprocessor Free
    Registered Owner:          Levande
    Registered Organization:   
    Product ID:                00426-OEM-8992662-00010 ---> HP PID
    Original Install Date:     6/1/2015, 5:31:39 PM
    System Boot Time:          6/15/2015, 9:31:10 PM
    System Manufacturer:       Gigabyte Technology Co., Ltd.
    System Model:              GA-78LMT-USB3
    System Type:               x64-based PC
    Processor(s):              1 Processor(s) Installed.
    Counterfeit installations such as yours can contain heavily modified code that can cause the installation to behave it unexpected ways. Analysing BSODs and determining their causes on these sorts of installations is completely unreliable, and for this reason most analysts won't attempt it.

    My recommendation is to install a genuine copy of Windows 7. This will minimise the problems you are experiencing and make subsequent diagnosis of BSODs far more reliable. Once you are running a genuine Windows 7 installation and are still experiencing BSODs, upload your new logs we will be happy to help you solve them.
      My Computer


  4. Posts : 7
    7 Ultimate x64
    Thread Starter
       #4

    I'll just be purchasing a new copy of Windows 7 later on today, like I should have months ago. Thanks for the help. I'll be sure to post again if my computer still has a major problem intertwined within the major components that allow it to run on the most basic level.
      My Computer


  5. Posts : 7
    7 Ultimate x64
    Thread Starter
       #5

    So I installed Windows 7 Home Premium with a fresh key that was just purchased today. After installing the AMD video drivers, my computer, sadly, crashed. The new DM Logs will be attached.
      My Computer


  6. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #6

    Good move on going genuine. The single dump is a 0x124 which denotes a hardware error but doesn't show which piece of hardware is faulty.
    Code:
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa8007faa038, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
    
    3: kd> !errrec fffffa8007faa038
    ===============================================================================
    Common Platform Error Record @ fffffa8007faa038
    -------------------------------------------------------------------------------
    Record Id     : 01d0ade7f1c5a188
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 6/23/2015 19:08:18 (UTC)
    Flags         : 0x00000002 PreviousError
    
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ fffffa8007faa0b8
    Section       @ fffffa8007faa190
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : BUS error
    Operation     : Generic
    Flags         : 0x00
    Level         : 3
    CPU Version   : 0x0000000000600f20
    Processor ID  : 0x0000000000000000
    
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ fffffa8007faa100
    Section       @ fffffa8007faa250
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    
    Local APIC Id : 0x0000000000000000
    CPU Id        : 20 0f 60 00 00 08 06 00 - 0b 32 98 3e ff fb 8b 17
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    Proc. Info 0  @ fffffa8007faa250
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ fffffa8007faa148
    Section       @ fffffa8007faa2d0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : BUSLG_GENERIC_ERR_*_TIMEOUT_ERR (Proc 0 Bank 4)
      Status      : 0xfe00000000070f0f
      Address     : 0x00000000fdefc024
      Misc.       : 0xc00a0fff01000000
    Run all rounds of Windows Updates prior to carrying out the stress and diagnostic tests outlined below.




    STOP 0x124 Troubleshooting

    Read carefully before proceeding.



       Warning
    If you're overclocking your system, revert back to stock clocks now.

       Note
    Test the system once the overclock is removed before continuing with the steps outlined below.


    Part One: CPU Stress Test
    Part Two: MemTest86+ RAM Diagnostic
    Part Three: Hard Drive Diagnostics
    Part Four: GPU Stress Test




    ONE

     CPU TEST


    Run Prime95 to stress test your CPU. Hardware - Stress Test With Prime95

       Warning
    Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.





    TWO

     RAM TEST


    Run MemTest86+ to analyse your RAM. RAM - Test with Memtest86+

       Note


    MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.





    THREE

     HDD TEST


    Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use

       Note
    Do not run SeaTools on an SSD as the results will be invalid.


    Run chkdsk Disk Check




    FOUR

     GPU TEST


    Run Furmark to stress test your GPU. Video Card - Stress Test with Furmark

       Note
    Run Furmark for around 30 minutes.
       Warning
    Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if overheating occurs.
      My Computer


  7. Posts : 7
    7 Ultimate x64
    Thread Starter
       #7

    Ran both Furmark and the Hard drive test.

    All hard drive tests showed the spinning disk of storage was running as intended to.

    Furmark showed nothing except for how hot a GPU can truly become. Snapped an image of the program before closing it out.



    I'm currently running the CPU test, however, my system did crash after sometime when I tried to do this earlier. This happened whilst I was away, which means no information gathered. We'll see if we can last through the test.
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 04:03.
Find Us