Random hangs/restarts, with 1 BSOD in safe mode after clean install

Laith · 11 Aug 2015

Yes.

CyCoSys · 11 Aug 2015

I don't seem to be getting anywhere with this problem, even with DV on all drivers I'm not getting any BSOD's. It still hangs and it's just making my computer slow..
I have tried a couple of different driver update scanners, and they say that 2 Nvidia nforce serial ATA controllers are out of date, but I have installed the latest win 7 drivers for my chipset directly from Nvidia. I'm not paying $30 for 2 drivers that may not fix the problem.
I really don't know what to do next.

Laith · 12 Aug 2015

I'll send a professional BSOD helper to help you further.

CyCoSys · 12 Aug 2015

I thank you for your assistance so far Laith.

Laith · 12 Aug 2015

No problem! It's my duty to help!

Arc · 12 Aug 2015

Hi CyCoSys. My friend Laith asked me to have a look at your thread, because sometimes a pair of fresh eyes are very necessary.

Have you got any further BSOD after uninstalling the antivirus as Laith suggested? That uninstallation is very necessary, because at that point there were two antivirus programs installed, Microsoft Securities Essentials and Zone Alarm. This is a very bad idea to use two different real time protection software at the same time, and if one is to go, it is ZoneAlarm. Moreover, it is positively contributing to your BSODs, as seen in all the dumps I checked.

Another thing that is causing the issues is the Broadcom 440x 10/100 Integrated Controller.

Code:

fffff880`009fba58  fffff880`02e96660Unable to load image \SystemRoot\system32\DRIVERS\b44amd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for b44amd64.sys
*** ERROR: Module load completed but symbols could not be loaded for b44amd64.sys
 b44amd64+0x5660

It is causing the issues there because the installed driver is not compatible with windows 7 at all. It is extremely old.

Code:

    Image name: b44amd64.sys
    Timestamp:        Tue Nov 21 17:53:06 2006

So you need to update this driver. Search for a possible driver from Dell, and install it.

The age of the driver made me curious, and I noted that it is a branded desktop of 2007, old enough. Specially for a branded desktop. Let us know two info about the computer:

1. Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs .

2. Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.

eXtreme Power Supply Calculator

Also let us wnow the wattage of the installed PSU.

If the issue is driver caused only, there is a solution. But if it is beyond a driver, these two information will be must to know before we proceed any further.

Laith · 12 Aug 2015

Thanks for helping out Arc, really appreciate it. :)

CyCoSys · 12 Aug 2015

thank you, I will report back later results :)

CyCoSys · 13 Aug 2015

I think you might be spot on with the network controller! Always wanted to get a wireless adapter for it anyway! Will report back after a couple of days when I go buy a new one and test it.

CyCoSys · 16 Aug 2015

Damn it, I really thought we had this one solved.
Anyway I installed a Dlink wireless usb adapter, and got a bsod straight up with it.
So I found a couple of free driver updaters (driver booster and slimdrivers) and it said the wireless adapter driver, audio controller driver, nvidia nforce serial ata controllers, and a pci management driver had newer updates. Installed all the new updates, (found it installed realtek wireless drivers over the dlink wireless drivers), restarted and everything seem stable. Watched YT for 2 hours with no probs, thought this was it!(normally would hang in less than 30 mins). Left it idle overnight, still all ok. Next day used for hour and half, and then it hanged again..arggh! Seems to be lasting an hour or so now before it hangs (longer than before)

So to update your questions Arc, I have disabled Zone alarm and the broadcom 440x controller (now using wireless adapter). Yes I know this desktop is getting old, and reaching the limits of its mainboard technology, but upto just a month ago, its been extremely stable, (running Windows 7 for 6 months) and Vista Business for 7 years with less than 5 BSODs in all that time, and that was from trying to run dodgy software.
With upgrades it still runs some of the latest games quite well (on medium settings 30+ fps), and an SSD made it run just as quick as some newer pc's (12 secs to windows login from cold start).

CoreTemp has not reported any temp spikes, even @ 100% usage it rarely gets above 69c, avg. around 52c-57c, same with the graphics card. CPUID reports m/b temp ranges from 23c to 28c, PSU temp no more than 32c either.

Using the eXtreme power supply calc, it gave a figure of 415W. Which is exactly about right, as I chose a new PSU that was 125W over requirements, (540W).

The problem atm is...Speccy is no longer working! (it worked last week) even after a reinstall. When I run it now, I get a...White Screen of Death! No dump is produced, and nothing responds until power off. What does this mean?

So what can I do now please? DV is still not giving me any more BSODs.
Thanks in advance...