Occasional random BSOD


  1. Posts : 33
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
       #1

    Occasional random BSOD


    Hi,

    I'm getting these occasionally. I've run chkdsk (and repair) but the problem persists.

    Grateful for any tips.

    Miguel
      My Computer


  2. Posts : 7,050
    Windows 10 Pro
       #2

    Please remove items from the startup
    How to remove items from startup - Windows 7 Help Forums
    These programs could interfere with the boot process giving you trouble and increase the boot time.


    It seems that your crashes from this month are caused by drivers from Kaspersky.
    I recommend to repair/reinstall/remove Kaspersky.
    If you choose to remove Kaspersky, it is suggested to use Microsoft Security Essentials for the time of troubleshooting instead.
    https://www.microsoft.com/en-us/down...s.aspx?id=5201
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck C5, {fffff860036066bc, 2, 1, fffff800035befb2}
    
    *** WARNING: Unable to verify timestamp for kneps.sys
    *** ERROR: Module load completed but symbols could not be loaded for kneps.sys
    Probably caused by : kneps.sys ( kneps+d715 )
    
    
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck C5, {fffff860036076bc, 2, 1, fffff800035bffb2}
    
    *** WARNING: Unable to verify timestamp for kneps.sys
    *** ERROR: Module load completed but symbols could not be loaded for kneps.sys
    Probably caused by : kneps.sys ( kneps+d715Processing initial command '!analyze -v; !sysinfo smbios; !sysinfo machineid; !sysinfo cpuspeed; !thread; .bugcheck; .time;'
     )
    
    Followup:     MachineOwner
    
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck A, {fffffffffffffff8, 2, 0, fffff8000347de3c}
    
    *** WARNING: Unable to verify timestamp for klif.sys
    *** ERROR: Module load completed but symbols could not be loaded for klif.sys
    Probably caused by : klif.sys ( klif+1c897 )
    
    Followup:     MachineOwner
      My Computer


  3. Posts : 33
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #3

    Thank you, I've reinstalled Kaspersky.

    I'm not quite sure however what you mean by your first sentence "Please remove items from the startup".

    Thanks
    miguel
      My Computer


  4. Posts : 7,050
    Windows 10 Pro
       #4

    Follow the tutorial, you'll see what I mean :)
    Startup Programs - Change
      My Computer


  5. Posts : 33
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #5

    Are you just saying I have too many programs at startup or is there a particular one you mean?
      My Computer


  6. Posts : 7,050
    Windows 10 Pro
       #6

    I am saying that you have too many
    This may be very unclear, but these are your startup items.
    This are about 20-25.
    Code:
    Sidebar	%programfiles%\windows sidebar\sidebar.exe /autorun	NT AUTHORITY\LOCAL SERVICE	HKU\S-1-5-19\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    Sidebar	%programfiles%\windows sidebar\sidebar.exe /autorun	NT AUTHORITY\NETWORK SERVICE	HKU\S-1-5-20\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    Dropbox	dropbox.lnk	A1-450S\A1	Startup
    SmartSerialMail Sending	c:\program files (x86)\jam software\smartserialmail\smartserialmailserviceapp.exe /delayedstart	A1-450S\A1	HKU\S-1-5-21-2717444728-3692561192-2327565066-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    CCleaner Monitoring	"c:\program files\ccleaner\ccleaner64.exe" /monitor	A1-450S\A1	HKU\S-1-5-21-2717444728-3692561192-2327565066-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    HP Officejet 6700 (NET)	"c:\program files\hp\hp officejet 6700\bin\scantopcactivationapp.exe" -deviceid "cn23d2g2d305rq:nw" -scfn "hp officejet 6700 (net)" -autostart 1	A1-450S\A1	HKU\S-1-5-21-2717444728-3692561192-2327565066-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    Dropbox Update	"c:\users\a1\appdata\local\dropbox\update\dropboxupdate.exe" /c	A1-450S\A1	HKU\S-1-5-21-2717444728-3692561192-2327565066-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    RESTART_STICKY_NOTES	c:\windows\system32\stikynot.exe	A1-450S\A1	HKU\S-1-5-21-2717444728-3692561192-2327565066-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    Spotify Web Helper	"c:\users\a1\appdata\roaming\spotify\spotifywebhelper.exe"	A1-450S\A1	HKU\S-1-5-21-2717444728-3692561192-2327565066-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    Plex Media Server	"c:\program files (x86)\plex\plex media server\plex media server.exe"	A1-450S\A1	HKU\S-1-5-21-2717444728-3692561192-2327565066-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    Install LastPass IE RunOnce	c:\progra~2\common~1\lpunin~1.exe -p -name=lastpass -ffuuid support@lastpass.com	Public	Common Startup
    RtsCM	rtscm64.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    TpShocks	tpshocks.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    LENOVO.TPKNRRES	c:\program files\lenovo\communications utility\tpknrres.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    AcWin7Hlpr	c:\program files (x86)\lenovo\access connections\actbenabler.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    BTMTrayAgent	rundll32.exe "c:\program files (x86)\intel\bluetooth\btmshellex.dll",trayapp	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    MFACApp	"c:\program files\nok nok labs\multifactor authentication client\bin\mfac.exe"	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    PasswordManager	"c:\program files\lenovo\password manager\password_manager.exe"	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    AdobeAAMUpdater-1.0	"c:\program files (x86)\common files\adobe\oobe\pdapp\uwa\updaterstartuputility.exe"	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    Acronis Scheduler2 Service	"c:\program files (x86)\common files\acronis\schedule2\schedhlp.exe"	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    Mouse Suite 98 Daemon	ico.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    Daemon for Mouse Suite	c:\program files\lenovo\lenovo mouse suite\ico.exe 30	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    SynTPEnh	%programfiles%\synaptics\syntp\syntpenh.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    iTunesHelper	"c:\program files\itunes\ituneshelper.exe"	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    These are mine, less than 10 of which some are disabled
    Code:
    CCleaner Monitoring	"c:\program files\ccleaner\ccleaner64.exe" /monitor	MARTIJN\martijn	Startup
    DellWPF	%programfiles%\synaptics\syntp\delltouchpad.exe /hidegui	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    MusicManager	"c:\users\martijn\appdata\local\programs\google\musicmanager\musicmanager.exe"	MARTIJN\martijn	Startup
    OneDrive	"c:\users\martijn\appdata\local\microsoft\onedrive\onedrive.exe" /background	MARTIJN\martijn	Startup
    OscarEditor	"c:\program files (x86)\mouse editor\mouseeditor.exe" minimum	MARTIJN\martijn	Startup
    RtHDVBg	"c:\program files\realtek\audio\hda\ravbg64.exe" /maxx4	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    RTHDVCPL	"c:\program files\realtek\audio\hda\rtkngui64.exe" -s	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    SynTPEnh	%programfiles%\synaptics\syntp\syntpenh.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
      My Computer


  7. Posts : 33
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #7

    OK, got it!
      My Computer


  8. Posts : 33
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #8

    I've eliminated about 10 which I know aren't needed.
      My Computer


  9. Posts : 7,050
    Windows 10 Pro
       #9

    Usually the only startup items that are necessary is security items + possible audio & mouse/keyboard for proper function, most others don't need to run at startup to function proper.
    Some will say that only security stuff is necessary, but peripheral items like mouse/keyboard and audio are too in my experience for proper functioning.

    The last time I had disabled my touchpad per accident I had to use a restore point to get it enabled again, without it being enabled I can't use my touchpad and with every restart it kept disabled...
      My Computer


  10. Posts : 33
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #10

    ouch!! sounds very painful
      My Computer


 

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