Windows 7 minidumps, crashing during Overwatch.


  1. Posts : 2
    Windows 7 Home Premium x64
       #1

    Windows 7 minidumps, crashing during Overwatch.


    Hi, I was wondering if I could have some help here. I am usually okay at diagnosing problems but this is eluding me.

    I was playing Overwatch, and it crashed, black screen, and the system rebooted. I get the message below. I started playing again, and after 10 mins, it happened again. It did it 3 times in a row about about 15 - 20 mins of playing.

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 2057

    Additional information about the problem:
    BCCode: 116
    BCP1: FFFFFA80113B71C0
    BCP2: FFFFF88005131C30
    BCP3: FFFFFFFFC000009A
    BCP4: 0000000000000004
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\091216-5210-01.dmp
    C:\Users\lithilk\AppData\Local\Temp\WER-33883-0.sysdata.xml

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    I've attached the DM Log from DM Log Collecter, entitled Pyrrhic etc.zip.
      My Computer


  2. Posts : 1,436
    Windows 7 Home Premium
       #2

    Hello rocketsarego and welcome to 7 Forums! :)

    The BugCheck 0x116 is a video TDR error, an attempt to reset the display driver and recover from a timeout failed.

    The faulting module was nvlddmkm.sys and as we can see below you are running a very old driver.

    Code:
    25/08/2015 14:34:37    C:\Windows\system32\DRIVERS\nvlddmkm.sys
    You need to uninstall the drivers with DDU:

    Display Driver Uninstaller Download version 17.0.1.1

    It is recommended to be in Safe Mode when using DDU, here's a tutorial if needed:

    Safe Mode

    And after that you can run CCleaner to clean out anything that is left:

    https://www.piriform.com/ccleaner/download

    And then install the latest drivers from here:

    Drivers | GeForce

    Cheers, Boris :)
      My Computer


  3. Posts : 2
    Windows 7 Home Premium x64
    Thread Starter
       #3

    Okay, I'll have a blast at that. I thought it'd be drivers but I've had no problem until today, even with other games.
      My Computer


  4. Posts : 1,436
    Windows 7 Home Premium
       #4

    rocketsarego said:
    Okay, I'll have a blast at that. I thought it'd be drivers but I've had no problem until today, even with other games.
    Hi, how did it fare for you?
      My Computer


 

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