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Windows 7: BSOD after putting laptop into hibernate or sleep modus

06 Jan 2017   #1
pieter1234

Windows 7 Home Premium 64bit
 
 
BSOD after putting laptop into hibernate or sleep modus

Hi,

One month ago I started getting BSODs after putting my laptop in hibernation or sleep modus with the button. Also when I use the start menu, hibernation and sleep modus give a BSOD. Shut down does not give any issues...

I tried restoring my laptop to an older restore point, but it did not solve anything.
I updated some drivers like: LAN and Nvidea graphics, but it did not help
I installed all windows updates available, nothing...

So I guess I can still use my laptop and just avoid hibernating or sleep, but it would be nice if I can get those functionalities back to working.

I added a zip.file that I created DM Log Collector, unfortunately my laptop did not create any dump files...so those are not available.

Does anyone have any solutions?




Attached Images
BSOD after putting laptop into hibernate or sleep modus-prinstcreen-startup-recovery-settings.jpg 
Attached Files
File Type: zip PIETER-PC-di_03-01-2017_220336,92.zip (30.0 KB, 2 views)
My System SpecsSystem Spec
.
06 Jan 2017   #2
Eric3742

Windows 7 x64
 
 

Welcome to sevenforum Pieter

Comment. (Don't read attachment)
For laptop, try not to use hibernate as it demand more space and may slow down and use battery.

Refer to how to enable &or disable Hibernate

Hibernate - Enable or Disable

After you have turn off hibernate, do monitor.
My System SpecsSystem Spec
06 Jan 2017   #3
pieter1234

Windows 7 Home Premium 64bit
 
 

Hi Eric,

I understand that hibernate might not be efficient for my laptop, but the BSOD also appears with sleep modus.
I would really like it if at least the sleep modus would work.

What do you mean with: (Don't read attachement)?

Kind regards, Pieter
My System SpecsSystem Spec
.

06 Jan 2017   #4
Eric3742

Windows 7 x64
 
 

Hi Pieter

I know nothing about BSOD, hence i unable to understand on the attachment.

Other users may assist you on that.

I am using laptops and i do not close the lid to sleep.
That is why i use laptop as desktop with power adapter instead of battery.
Just Display Dim in 5 minutes and Display Turn Off in 30 minutes and "Put computer to sleep" = never.

Start --> Control Panel --= right side Search control panel --> input "Power"
Go thru all the settings and to play "around" with all the settings.
Most probably the problem is in the setting as in conflict?


Eric.
My System SpecsSystem Spec
10 Jan 2017   #5
pieter1234

Windows 7 Home Premium 64bit
 
 

Thanks Eric,

But still looking for a solution, anyone any ideas?

Kind regards,

Pieter
My System SpecsSystem Spec
10 Jan 2017   #6
axe0

Windows 10 Pro
 
 

Please run the DM Log Collector again, the current zip file appears to be incomplete.

You could check if there are
  1. 18 .txt,
  2. 1 .nfo,
  3. 1 or more .dmp,
files present, if this is the case then all logs are present
If there are a few missing, no problem as we can get them manually if required
My System SpecsSystem Spec
10 Jan 2017   #7
pieter1234

Windows 7 Home Premium 64bit
 
 

Hi axe0,

I just rerunned the DM Log Collector (see attached file) but I do not get 18 txt files, any idea why?


Attached Files
File Type: zip PIETER-PC-di_10-01-2017_215456,97.zip (1.39 MB, 1 views)
My System SpecsSystem Spec
10 Jan 2017   #8
axe0

Windows 10 Pro
 
 

Run this command in an admin command prompt, it'll create some files on the desktop. Select the files, copy them to a zip file and upload the zip.
Code:
copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"
Files that are created:
  • *.dmp,
  • dxdiag.txt,
  • hosts.txt,
  • systeminfo.txt,
  • drivers.txt,
  • msinfo32.nfo,
  • eventlog.txt,
  • uninstall.txt,
  • installed.txt,
  • services.txt,
  • startup.txt
My System SpecsSystem Spec
12 Jan 2017   #9
pieter1234

Windows 7 Home Premium 64bit
 
 

Hi axe0,

I runned the command, unfortunately I still think not all files have been created.

They are attached.

Pieter


Attached Files
File Type: rar PC dump.rar (764.5 KB, 1 views)
My System SpecsSystem Spec
14 Jan 2017   #10
axe0

Windows 10 Pro
 
 

If not all the files are included then there should be errors mentioned in the command prompt, what are the errors?
My System SpecsSystem Spec
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 BSOD after putting laptop into hibernate or sleep modus




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