BSOD during start up, error 0x0000007B, restarts itself.

tpswope · 27 Jan 2017

2 year old dell laptop
during start up the windows screen appears for about 3 seconds. the four colors turn for about two or three seconds then stops.
computer restarts.
tried all different start up modes (safe mode, safe mode with networking) and same result.
also tried start up repair and let the computer sit doing that for a few hours. eventually it said it couldn't fix it.
BSOD is below -
"A problem has been detected and windows has been shut down to prevent damage to your computer.
If this is the first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:
Check for viruses on your computer. Remove any newly installed hard drives or hard drive controllers. Check your hard drive to make sure it is properly configured and terminated.
Run CHKDKS /F to check for hard drive corruption, and then restart your computer.
Technical information:
*** STOP: 0x0000007B (0xFFFFF880009A98E8, 0xFFFFFFFFC0000034, 0x0000000000000000, 0x0000000000000000)
I ran a memory scan through bios and everything seems ok.

I'm thinking the hard drive is shot...but any suggestions would be great.
thank you.

ICIT2LOL · 27 Jan 2017

Hello and welcome tpswope now before we go any further please see this
Now before we can help we do need to know what is in your machine so please do this System Info - See Your System Specs
or either enter the specs of your system in your forum profile the specs will appear when we click on that little box bottom left of the post screen it is for me the preferable option as it is easy. As you may appreciate it is very hard when you don’t know what one is working with for example a diesel or petrol engine.
(I have this prewritten because so many folks post here without specs or very few)

But as it looks I think there may be a hard drive issue and or a memory one.
Now you mention you did a memtest but we only recommend one please see this

Now to make absolutely we are on the same page the memtest linked here is the*only*one we recommend and it MUST be run for at least 8 passes or you may as well not bother. It is rather lengthy and best left for a downtime for that machine - overnight is good. Having said that you can stop the test if errors show up while you are around and then it is a matter of tracking down the bad stick of RAM.* RAM - Test with Memtest86+
Again prewritten to save a lot of retyping.

To make a Start please run these
SFC /SCANNOW Command - System File Checker
Disk Check < if necessary include the /f and /r in the command line as per Option2 (if you are going to use the /r switch there is no need for the /f switch)
Run these in safe mode and the sfc often best run for two to three runs – you can leave out the /r switch in ckdsk if you feel it not necessary

if no fix then these

SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!
Malwarebytes | Malwarebytes Premium
AdwCleaner Download
ADW download from bleeping computer delete any rubbish found with the malware scans
(NB If you are running Kaspersky as the main AV then it might need disabling it when trying ADW because it does not like it at times)
We will wait for those to be done along with the specs.

Edit: I forgot to add the dump files we also need and just follow these tutorials
Dump Files - Configure Windows to Create on BSOD
&
Blue Screen of Death (BSOD) Posting Instructions

**axe0** · 04 Feb 2017

Troubleshooting stop 0x7B and stop 0xED.