atikmpag.sys, dxgkrnl.sys, and dxgmms1.sys - Win 7x64

Hi Guys,

Here we go, I am getting constant BSOD with atikmpag.sys, dxgkrnl.sys, and dxgmms1.sys. Sometimes its erratic, sometimes its when playing an online video. Firstly, my computer is up to date with updates, adware and antivirus protection. Ive never had this error but it started after i took my videocard apart and cleaned it. Computers temp were normal, videocard temp was under 50 even under stress. Heres what I tried:

- Tried a clean install of video card driver
- cleaning video card again, putting it in and securing it propley
- Furmark Stress test
- Updated motherboard bios
- Win7 has all the updates
- Ran sfc chk disk
- Did everything else in other threads which I have searched for with same problem


Dump file attached, cheers

All to no avail.

Any help is appreciated.

Hello and welcome aymanibousi can you please redo the dump files as there is nothing in the zip you attached.

Just follow these please.
Dump Files - Configure Windows to Create on BSOD
&
Blue Screen of Death (BSOD) Posting Instructions

Now just to start with the dump you mentioned - atikmpag.sys is a graphics issue and the usual suggestion is to uninstall the Catalyst Control Centre and use the driver for the GPU only.
So is this the driver you have installed?
APU

It might be an idea to run these too
SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!
Malwarebytes | Malwarebytes Premium
AdwCleaner Download
ADW download from bleeping computer delete any rubbish found with the malware scans
(NB If you are running Kaspersky as the main AV then it might need disabling it when trying ADW because it does not like it at times)

Now just as by the by if the dive doesn't fix the issue then it might be an idea to disable the AV while you install the driver.

But the dumps are the important things we need.

Hi Thank you for your reply.

I did read the BSOD guide, I did the DM logger , but it comes up with empty zip, strange!

Anyways, ill try installing driver without catalyst,

I use avira, ill disable it, , i already have malware bytes, will run it again,

here are dump files attached

Thank you

Ok mate now I cannot open that RAR zip either and I am wondering if you use CCLeaner software or the Disk Cleanup function as they will clear any dump files so if you do then it might be an idea to not use them for the time being.

The atikmpag.sys, dxgkrnl.sys, and dxgmms1.sys you posted are useful insomuch that the first as I posted already is a graphical issue the dxgkrnl etc are graphical issues but are linked to Windows updates and therein are going to be difficult to track down.

Now what you can do now is run these if you haven't already now it is sometimes advised that the SFC is run for three runs as it can sometimes miss stuff - don't ask me how but that is something I have come across a few times now.
SFC /SCANNOW Command - System File Checker
Disk Check < if necessary include the /f and /r in the command line as per Option2 (if you are going to use the /r switch there is no need for the /f switch)
Run these in safe mode and the sfc often best run for two to three runs – you can leave out the /r switch in ckdsk if you feel it not necessary

Just one thing you can check please - see this quote from a Google site

To view your settings select Start, Control Panel, System, Advanced System Settings, Advanced, StartUp and Recovery, Settings, System Failure, - see the pic I have attached and let us know if this is how your settings are set up.

Huh,, i could open it just fine, ill try now, the minidump files are still in C:\windows\minidump, i dont use ccleaner

Didnt know it was a windows update issue as mines up to date,

ill upload again

I cant see the image btw

Edit: I see the image, mines on complete memory dump, thats about the only other option

Edit 2: Tried expansion of Atik file but cmd could only do it to 89% for some reason, could someone expand 100% of the file for me?

CHeers

Ok mate now the update issue is not that you do not have any updates more that sometimes the updates cause the issues

Now I cannot open the RAR files simply because I don't have the software to do that and I cannot understand why it keeps going to the RAR file system anyway if you follow the tutorials.

The other thing is what I can gather from your post is that there is a problem with your graphics and that is why I posted that link for the card and why it is suggested that if you have the Catalyst Control Centre installed then uninstall it.

Also did you try disabling the Avira security while you in stalled the driver from that link as it has the possibility of interfering with the installation - you can turn it back on again after that is done.

Thanks, will try and reinstall in safe mode, I have attached zip file for your viewing pleasure

that files way to small

Roy

will add to this shortly

please follow Axe0 instructions in post no2 from here please
BSOD PFN_LIST_CORRUPT (Usually whilst playing Titanfall 2)

Roy

Thanks Roy

Apologies, I was following instructions from the BSOD thread and other threads.

Here is Axe0 solution:

Yay i think this is it

Ok mate well the only dump I can see that is causing an issue is this


Now the usual fix suggested is to uninstall the Catalyst Control Centre and install only the device driver. APU

Will try now, in safe mode, with avira deactivated (Will use DDU too)

Ill post results

aymanibousi said:

Will try now, in safe mode, with avira deactivated (Will use DDU too)

Ill post results

Click to expand...

Ok ate now forgive my ignorance but just what is DDU? is it some sort of driver finder software?

Display Driver Uninstaller Download version 17.0.5.2

It uninstallds NVidia and AMD in safe mode and deletes everything

right so I tried it, but i got another BSOD, this time its monitor.sys and atikmapg. haha so its 1 less driver than before, please note catalyst is dead, its just crimson drivers now, 17.1.1.7. So I installed only the display and HDMI audio driver, none of the other stuff. I have attached the latest minidump from the crash

You appear to be running a non-genuine install
please copy post the output from this tool,
http://go.microsoft.com/fwlink/?LinkID=52012

UNTIL you provide it no further help will be provided.


Roy

Ok mate you need to do what Roy has asked and if it turns out it is non genuine then I would be looking at asking who or wherever you got the media from to get a refund and just buy a genuine OEM.

Hi

Didnt realise, currently upgrading to windows professional, have brought a cd key.

Will update this soon

aymanibousi said:

Hi

Didnt realise, currently upgrading to windows professional, have brought a cd key.

Will update this soon

Click to expand...

Ok mate now if it were me I would make sure the drive is cleaned or wiped (after retrieving what data you want) and not just formatted. This is because I like to know that all traces of the original install are gone and there are no remnants left behind to cause issues with the install. I am assuming this is an OEM copy of Windows that you are downloading?

There are two basic ways of cleaning that drive one is with diskpart and one with the wipe function in Partition Wizard. But you will need a second machine to hook the drive up to because doing these functions cannot be done while the drive is running Windows for obvious reasons. You can either hook the drive into another machine, use a USB to SATA adaptor or a USB / SATA dock.

The choice is yours of course but doing it the ways I have laid out may avoid any grief you may encounter by just formatting.

There are other ways of getting the copy of Windows which you can burn a bootable disk or stick but again the choice is yours.

Just one more thing this might help shorten the updates process which can be very tedious and time consuming.
Four steps to reduce the pain of Windows 7 installations using cumulative updates - Tech Pro Research

my old debian "lenny" got a tool to overwrite the disk wihtin the installation manager. (even with graphical install manager)
i think any live-system like knoppix&co offers such a overwrite function.

Sorted guys, now would someone please look at my crash log previous to Roys post, cheers

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-F27BJ-9WVR3-36V92
Windows Product Key Hash: 9nExMENcKuVOlSOpWxWlpyNRsaw=
Windows Product ID: 00371-704-1170147-06956
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {E744B92E-D693-466B-9284-E67446EA4BB0}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.161011-0600
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{E744B92E-D693-466B-9284-E67446EA4BB0}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-36V92</PKey><PID>00371-704-1170147-06956</PID><PIDType>5</PIDType><SID>S-1-5-21-2970678377-2532771062-775895471</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P1.00</Version><SMBIOSVersion major="2" minor="7"/><Date>20120822000000.000000+000</Date></BIOS><HWID>88CF0100018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>New Zealand Standard Time(GMT+12:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: c1e88de3-96c4-4563-ad7d-775f65b1e670
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00212-704-117014-00-5129-7601.0000-0392017
Installation ID: 017852323404482942272785801794557734617413480743884434
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 36V92
License Status: Initial grace period
Time remaining: 43200 minute(s) (30 day(s))
Remaining Windows rearm count: 3
Trusted time: 8/02/2017 11:35:02 p.m.

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 7:30:2016 11:26
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Not Registered - 0x80070005
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LgAAAAAAAQABAAEAAQADAAAAAQABAAEAln0mUejtQPXO1xqAipvQsJ8N9KOWYw==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG ALASKA A M I
SSDT Intel_ AoacTabl
AAFT ALASKA OEMAAFT
SSDT Intel_ AoacTabl
SSDT Intel_ AoacTabl
SSDT Intel_ AoacTabl
ASF! INTEL HCG
BGRT ALASKA A M I