BSOD - atikmpag.sys, dxgkrnl.sys, and dxgmms1.sys - Win 7x64

[jkdmanoj]

Hey Everyone,

Tech Specs:
-AMD Phenom II X6 1090T @3.2Ghz with Watercooling
-MSI 880G-e45
-16gb AMD RAM
-Sapphire ATI Radeon HD6770 with 1GB RAM
-2 monitor displays

I keep getting this annoying Atikpmag.sys BSOD.

I keep getting issues with atikmpag.sys+79e0, dxgkrnl.sys+5d000, and dxgmms1.sys+ff07



*EDIT* Minidump attached

Here is my crash log by bluescreen view

Dump File 	Crash Time 	Bug Check String 	Bug Check Code 	Parameter 1 	Parameter 2 	Parameter 3 	Parameter 4 	Caused By Driver 	Caused By Address 	File Description 	Product Name 	Company 	File Version 	Processor 	Crash Address 	Stack Address 1 	Stack Address 2 	Stack Address 3 	Computer Name 	Full Path 	Processors Count 	Major Version 	Minor Version 	Dump File Size
041812-80184-01.dmp	4/18/2012 11:03:51 PM	 	0x00000116	fffffa80`121e72e0	fffff880`040079e0	00000000`00000000	00000000`0000000d	dxgkrnl.sys	dxgkrnl.sys+5d000	 	 	 	 	x64	ntoskrnl.exe+705c0	 	 	 	 	C:\Windows\Minidump\041812-80184-01.dmp	6	15	7600	326,600
041712-18766-01.dmp	4/17/2012 4:04:09 PM	 	0x00000116	fffffa80`113804e0	fffff880`040d69e0	00000000`00000000	00000000`0000000d	dxgkrnl.sys	dxgkrnl.sys+5d000	 	 	 	 	x64	ntoskrnl.exe+705c0	 	 	 	 	C:\Windows\Minidump\041712-18766-01.dmp	6	15	7600	333,224
032612-26395-01.dmp	3/26/2012 3:56:55 AM	 	0x00000116	fffffa80`13b3f4e0	fffff880`041059e0	00000000`00000000	00000000`0000000d	 	 	 	 	 	 	x64	 	 	 	 	 	C:\Windows\Minidump\032612-26395-01.dmp	6	15	7600	262,144
031912-91213-01.dmp	3/19/2012 7:48:14 PM	 	0x00000116	fffffa80`133194e0	fffff880`078079e0	00000000`00000000	00000000`0000000d	dxgkrnl.sys	dxgkrnl.sys+5d000	 	 	 	 	x64	ntoskrnl.exe+705c0	 	 	 	 	C:\Windows\Minidump\031912-91213-01.dmp	6	15	7600	305,752
031712-89981-01.dmp	3/17/2012 8:17:17 PM	 	0x00000116	fffffa80`12e46010	fffff880`0416c9e0	00000000`00000000	00000000`0000000d	dxgkrnl.sys	dxgkrnl.sys+5d000	 	 	 	 	x64	ntoskrnl.exe+705c0	 	 	 	 	C:\Windows\Minidump\031712-89981-01.dmp	6	15	7600	305,752

Any help would be greatly appreciated,
JKDManoj

 

[JMH]

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP


We could also use some system information, which you can get easily by running msinfo32.
To do that go to start>run>type msinfo32>enter

When it is finished running go to file>save>name it and upload to us here.


You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

 

[jkdmanoj]

Thanks JMH. I just attached the minidump to this post.

BTW, i wanted to overclock when I got water cooling, but I am still not yet OCing.

 

[JMH]

"Your stop-0x116 is not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception".

Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash.

As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds.

If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

If playing with video driver versions hasn't helped, make sure the box is not overheating.

Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU.

Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference.

If so, it might be as simple as dust buildup and subsequently inadequate cooling.

I would download cpu-z and gpu-z (both free) and keep an eye on the video temps

http://www.sevenforums.com/crash-lo...op-0x116-video_tdr_error-troubleshooting.html

 

[jkdmanoj]

my system is like 2-3 months old. I dont think its a heating issue as I have a sidepanel, watercooling, a top fan and a rear exhaust fan.

 

[zigzag3143]

Might want to update to SP-1. BTW 99 times out of a 100 116 is heat, or power.

Please run the System Update Readiness Tool (SURT) and then update to SP-1


32 Bit

Download: System Update Readiness Tool for Windows 7 (KB947821) [February 2012] - Microsoft Download Center - Download Details

64 Bit

Download: System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [February 2012] - Microsoft Download Center - Download Details


Now update to SP-1

Learn how to install Windows 7 Service Pack 1 (SP1)