BSOD Dell Windows 7 Home Premium

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  1. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #21

    DjXLT said:
    I'm reaching you through clean boot. No BSOD In the least, this means, that a Windows app is responsible, correct?
    This is the Adware Cleaner log
    Hmm now wondering what AV you are running and just what did SAS and MBAM (if it ran) come up with?

    I don't know if axe will agree but I would be inclined to run this
    http://support.kaspersky.com/viruses/rescuedisk
      My Computer


  2. Posts : 7,050
    Windows 10 Pro
       #22

    Looks like there is a lot of PUPs (potential unwanted program)

    I'm mainly aiming at the driver update utilities, they could easily cause a lot of trouble.
    Download all available drivers from Dell and install each driver, then you need to reboot again for the installation to finish.
      My Computer


  3. Posts : 23
    Windows 7 Home Premium 64 Bit
    Thread Starter
       #23

    A few questions for new updates


    I believed AV was in reference to access violation lol how do I find the A.V. in which you require I seek?
    What driver website should I trust?
      My Computer


  4. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #24

    DjXLT said:
    I believed AV was in reference to access violation lol how do I find the A.V. in which you require I seek?
    What driver website should I trust?
    Hmm well I think axe might agree the only sites to download drivers is either the Dell site or the individual component manufacturer site. You just need to go to the Dell site or Google the model machine you have then try to access the support section of Dell. Having said that I find the Dell site tedious and sometimes very difficult to get anything out of.

    For individual components you need to find out just what is in that machine. For example if it was the audio driver then that would mean finding out the manufacturer of that device.

    I use this to find the individual components that are actually in my machines because quite a few machine or boards will often list two or three manufacturers for example the audio, video or network chip/devices
    Using HW Info
    PART A:
    You can test the volts on the PSU with HW Info HWiNFO, HWiNFO32/64 - Download < download the right bit version and close the right hand window select Sensors and scroll down to the power section where you will see what the volts are doing see my pic. In my pic the section (Nuvoton) with VBATT as a dead give away you are in the section for the rail voltages. There are other section titles and one that pops up often is ITE (sometimes the usual one for Gigabyte boards)
    Now the voltage on the different rails have to be within 5% =+/- of what is required or the machine will not work properly if at all.
    Limits +/- (minimum - correct - maximum)
    12v1 = 11.4 - 12 - 12.6v
    12v2 = 11.4 - 12- 12.6v
    5v = 4.75 – 5 - 5.25v
    3.3v = 3.135 – 3 – 3.465v
    -12v = -10.80 - -12 - -13.20v
    +5VSB = 4.75 – 5 - 5.25v
    The Power good signal voltage at pin 8 on the 24 pin plug (grey cable) should be the same as the 5v rail reading/s
    See this for the rail voltage info
    PSUs 101: A Detailed Look Into Power Supplies (Section 2.)
    The original right hand window shows the machine running and is handy for that but for looking at the components in some detail close it and use the main left hand side panel
    FOR OTHER COMPONENTS
    PART B:
    Open each small square with + in it on the section the components are in and then click on the individual component/s (it will highlight in blue) - in the right hand side will appear all sorts of details including brands speeds and other essential info that particular device. See pic for example.

    Use PART B:
      My Computer


  5. Posts : 23
    Windows 7 Home Premium 64 Bit
    Thread Starter
       #25

    Wait, so


    Any voltage level at 5 or less signifies a malfunctioning machine device, whose driver needs to be updated...?
      My Computer


  6. Posts : 23
    Windows 7 Home Premium 64 Bit
    Thread Starter
       #26

    One for you, GrandMaster ICIT


    The most current version of HWInfo is haphazardly different from v4.26: there is a setting for sensors that says "Powers" are supposed to be of default display. I'm seeing Voltage for things like Battery and the Cores, but that's it. X(
      My Computer


  7. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #27

    DjXLT said:
    The most current version of HWInfo is haphazardly different from v4.26: there is a setting for sensors that says "Powers" are supposed to be of default display. I'm seeing Voltage for things like Battery and the Cores, but that's it. X(
    Ok my bad missed being a laptop the HW Info only gives the battery status

    Now I don't know where the version v4.26 comes from maybe it is the link I need to update as I am on version 5.20-2800. The program does have a slight flaw in that the offered update when you first open it never runs leaving one to install it again - again my mistake for not realising that and including it as the link although in theory the link should be to the latest version I shall have to go to their forum and ask about this.

    My apologies for that mate I shall leave you with axe as I am no Grand Master as you put it just an old fellow doing this for a hobby

    Edit: I have just downloaded the latest version of HW Info if you want to use it - v5.44-3070
    HWiNFO - Download and am awaiting reply for further info on laptop voltages.
    However the choice is yours to use it or not I just have had no issues with it as checking voltages etc on my machines with a digital multimeter have yielded the same voltage results as this program. If nothing else at least you can find details on components in your machine.
      My Computer


  8. Posts : 23
    Windows 7 Home Premium 64 Bit
    Thread Starter
       #28

    Oh, ok :D Thank you for your service


    If the voltages could point me toward which drivers to update, it could be useful, but updating the drivers could be a hassle, and I still have to find out how to use the program. Guru Axe, is there any other info you think you could spare me from all of the above information...?
      My Computer


  9. Posts : 23
    Windows 7 Home Premium 64 Bit
    Thread Starter
       #29

    Also, hate to be a bother,


    But is this normal? If not, how do I get rid of it?
      My Computer


  10. Posts : 23
    Windows 7 Home Premium 64 Bit
    Thread Starter
       #30

    No, no, no, no, no -- I found it! You were right!


    I've discovered drmkpro64.sys : it's in windows\system32\drivers , but I can't delete it
      My Computer


 
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