BSOD OS Version:6.1.7601.2.1.0.256.48 Locale ID: 1026


  1. Posts : 4
    Windows 7 Professional x64
       #1

    BSOD OS Version:6.1.7601.2.1.0.256.48 Locale ID: 1026


    Good evening,

    I'm new in the forum so if there's such thread, please excuse me. I need help because after I start few browsers (Mozilla and Chrome) and I try to start Adobe Photoshop CC 2017 every time I see BSOD.
    Here's the information that I see after I start my laptop again:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1026

    Additional information about the problem:
    BCCode: d1
    BCP1: 0000000100000001
    BCP2: 0000000000000002
    BCP3: 0000000000000000
    BCP4: FFFFF88004E6FE41
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\022217-6723-01.dmp
    C:\Users\User\AppData\Local\Temp\WER-14211-0.sysdata.xml

    New attachment: Attachment 396670

    Thanks in advance for the help. :)
    Last edited by Virginy; 23 Feb 2017 at 23:28. Reason: adding an attachment
      My Computer


  2. Posts : 7,050
    Windows 10 Pro
       #2

    Please try to add the attachment again, somewhere it went wrong.
      My Computer


  3. Posts : 4
    Windows 7 Professional x64
    Thread Starter
       #3

    Hi axe0,

    new attachment is in my first post now.
    If it's need something more, just write.
    And again, thanks in advance for the help.
      My Computer


  4. Posts : 7,050
    Windows 10 Pro
       #4

    It unfortunately appears that 1 (important) file is corrupted.

    Please search for "msinfo32" (without quotes) and press enter,
    • save it as msinfo32.nfo,
    • in explorer go to the directory where it is saved,
    • right click the msinfo32.nfo file,
    • choose 'send to' or 'copy to',
    • choose 'compressed (zipped) folder',
    • upload the zip file.

      My Computer


  5. Posts : 4
    Windows 7 Professional x64
    Thread Starter
       #5

    Hi axe0,

    here it is the file Attachment 396679

    Best regards,
    Virginy
      My Computer


  6. Posts : 7,050
    Windows 10 Pro
       #6

    Odd, I still cannot open the file.





    Diagnostics Test

     System File Check


    Please try following:
    • Open an admin command prompt
    • Copy/paste "sfc /scannow" (without quotes) and press enter
    • When it is finished reboot your system
    • Open again an admin command prompt
    • Enter sfc/scannow again

    If sfc/scannow says "Windows Resource Protection found corrupt files but was unable to fix some of them" after the second SFC, please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
    System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.

    Make a photo of the result and post it.
      My Computer


  7. Posts : 4
    Windows 7 Professional x64
    Thread Starter
       #7

    Hi,

    sorry for the delay answer, but I was on vacation and meanwhile a friend get my laptop and fixed the problem.
    I can't say what was the problem or even how it is fixed.
    Anyway - very thanks for the help.
      My Computer


 

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