Hi,
I started getting some BSOD a couple of months ago. The first time in March, second time in April and then suddenly twice this week. Always happening while surfing the web.
There was a bunch of BSOD before in February, but it was related to the latest version of Norton Security.
I replaced it with Bit Defender.
Hope you can help me with this. I uploaded the file from the DM Log Collector.
Thanks!
Please run the DM Log Collector again and upload a new zip, the current uploaded one misses several logs.
You could check if there are
- 18 .txt,
- 1 .nfo,
- 1 or more .dmp,
files present, if this is the case then all logs are present :)
If there are a few missing, no problem as we can get them manually if required :)
Here is the new file. Looks like some of the files are still missing.
Just let me know how to get these and I will upload them.
Thanks
Run this command in an admin command prompt, it'll create some files on the desktop. Select the files, copy them to a zip file and upload the zip.
Files that are created:Code:copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&dxdiag /t %Temp%\dxdiag.txt© %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"® export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"® export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"
- *.dmp,
- dxdiag.txt,
- hosts.txt,
- systeminfo.txt,
- drivers.txt,
- msinfo32.nfo,
- eventlog.txt,
- uninstall.txt,
- installed.txt,
- services.txt,
- startup.txt
New files are attached.
The dxdiag.txt and startup.txt did not get created. I ran the command twice.
Do you think you can do without these?
Do you still use Norton or is this only a shortcut? Asking, because 2 AV's is in a single word conflicting.
Code:Start Menu\Programs\Bitdefender 2017 Public:Start Menu\Programs\Bitdefender 2017 Public Start Menu\Programs\Norton PC-de-Marie-Jo\Marie-Jo:Start Menu\Programs\Norton PC-de-Marie-Jo\Marie-Jo
I'm not using Norton anymore on this machine. These are just shortcuts.
It was uninstalled in February because the latest update caused BSOD during the PC boot.
Check Bitdefender for updates,
- the most recent version is 21.0.25.84,
- the installed version is 21.0.23.1101
Bitdefender has a history with this crash
Code:PROCESS_NAME: vsserv.exe
I have the latest version. It's set on automatic updates, and it got updated after I created all these files this morning.
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